In order to be able to continue the credibility of the business, the quality of the product and after-sales service guarantee for the business is very necessary. The following is the "product quality and after-sales service commitment letter", which is only for reference, welcome to read.
Product quality and after-sales service commitment (a)First, the company's credibility commitment
1, our company is the xx High Voltage Research Institute and the National High Voltage Measurement Station as a backing, is located in China's Optics Valley of high-tech enterprises.
2, my company's main business is the independent development, independent production, independent sales of power system related equipment and software.
3, our company has the absolute development strength, to ensure that the development of the leading level of the project.
4, our company has a general manager directly under the leadership of the quality inspection department, to ensure the reliability of the factory products.
5, our company has a specialized technical support department, to ensure that the after-sales service channel fast and efficient.
Second, the pre-sale service commitment
1, to provide professional advice. We guarantee to answer any professional technical questions you may have within 24 hours.
2. Provide detailed information. We guarantee that all the technical information you need will be mailed out within 24 hours.
3. Provide reasonable price. We guarantee that we will make a reasonable quotation for the products you require within 24 hours.
4. Provide inspection reception. We guarantee to receive your inspection at any time, and for your `inspection work to provide you with a variety of convenient conditions required.
Third, the sale of service commitment
1, we ensure that the use of national unified "industrial and mining products purchase and sale contract" you sign the contract.
2, we guarantee that regardless of the size of the contract, quality and quantity strictly implement the terms of the contract.
3, we guarantee punctuality, quality and quantity strictly implement the terms of the contract.
4, we ensure that the provisions of the contract to provide you with delivery, installation, commissioning, training and other services.
5, we ensure that your requirements to sign a strict, scientific "technical agreement.
Four, after-sales service
1, we guarantee that within 24 hours of telephone guidance, by your own equipment to eliminate simple faults.
2, for the 10KG below the instrumentation, we guarantee that within 3 working days of troubleshooting or your new equipment for temporary use, until the damaged equipment is repaired.
3, for more than 10KG of instruments and equipment, we guarantee that within 7 working days to troubleshoot or give you new equipment for temporary use, until the damaged equipment is repaired.
Our quality commitment is: "3 months replacement, 1 year free repair, lifelong maintenance". In the coming days, we will, as always, adhere to the three types of star service, namely: pre-sale to provide professional product advice, detailed technical information and warm and thoughtful reception; sales to provide a comprehensive and systematic product technical training; after-sales to provide timely product technical services throughout the country's regions.
Commitment: xxx
2021 xx month xx
Product quality and after-sales service commitment (two)Our company has always attached great importance to providing customers with quality after-sales service to support our customers to facilitate the sale of products and the success of the company is willing to provide high-quality after-sales service for the whole set of products and equipment, the following commitments:
1
2, the company stores sufficient spare parts to ensure that customers will not be lack of parts and delay the system operation, special circumstances, can provide the appropriate type of equipment for temporary replacement.
3, the company 24 hours a day at any time to respond to the customer's service needs, and in the first time to develop solutions to customer problems.
4, to the product factory date shall prevail, our production of products to provide quality assurance: 6 months replacement (excluding the shell of the replacement, product appearance, as well as the product accessories, packaging damage to the appropriate charges), one year free warranty and product maintenance for life. Non-human damage caused by faulty products, the warranty period, the return shipping costs borne by both sides together, after the warranty period, the freight costs borne by the customer. If the product belongs to man-made, lightning damage, our company is responsible for the repair, the customer side to pay the maintenance fee and freight.
Commitment: xxx
2021 xx month xx
Product quality and after-sales service commitment (three)My company is now on the offer for the equipment, to make the following written commitment:
(a) product quality:
1, I guarantee that the equipment supplied is new, unused, original qualified products, imported equipment is introduced through regular channels. Is introduced through regular channels. Guarantee that the goods provided in the correct installation, normal use and maintenance conditions, in its service life with good performance. Delivery to provide instructions.
2, our company is committed to the quality of the equipment supplied by the quality standards in accordance with the relevant national quality and technical standards and relevant laws, regulations and provisions of the requirements of the implementation, and not less than the original manufacturer's warranty regulations and the relevant supply standards for the supply, to prevent counterfeiting and shoddy products.
(B) after-sales service:
1, after-sales service period is divided into:
a, free warranty period:
Quotation of the products sold:
Free warranty period of years;
Free warranty period of years;
b, quality maintenance period: outside the warranty period (can / not) to provide lifelong maintenance services.
Beyond the warranty period of the parts charged parts cost fee.
2, the warranty period to provide free door-to-door service:
a, free delivery to the purchaser's designated location, installation and commissioning, performance introduction and operation of the use of personnel training;
b, such as equipment failure: Lanzhou City area within hours to respond to provide door-to-door service; such as failure to maintain normal within a working day, the company will be free of charge to provide a spare machine is not less than the original equipment parameters for the purchaser to use. Parameters of the spare machine for the purchaser to use until the fault is eliminated;
c. Regular visits to maintenance: after-sales phone call back once a month, in a timely manner to understand the purchaser's comments and suggestions, in order to promote further improvement of the company's after-sales service work.
3, it is recommended that: in order to ensure the normal use of equipment, reduce the failure rate, to ensure that the normal service life of the equipment; the user in the warranty period consumables and related accessories should be preferred to the original regular products.
4, after-sales service contact information:
Service phone: xxx.
Contact: xxx.
Complaints phone: xxx.
Contact: xxx.
(C) If you fail to fully implement the above commitments, the purchaser may take the necessary remedial measures, the costs and risks borne by our company (in the (Deducted from the bid security deposit).
Commitment: xxx
2021 xx month xx
Product quality and after-sales service commitment (4)With the "to bring customers the most satisfactory products and services" business purposes, xx Electronic Technology Co. Ltd. solemn commitment: in order to ensure the advanced equipment, reliability, stability at the same time, and constantly improve the quality of service, from the sale to the after-sales delivery, commissioning and opening, equipment maintenance and management, technical services, user technical training and other aspects, to ensure that the customer can get the best service, so that customers are satisfied with, rest assured.
1, to ensure that the equipment packaging fits the moisture-proof, rain-proof, rust-proof, anti-corrosion and shock-proof requirements, the marking is clear and error-free, so that the goods arrived at the scene in a safe and timely manner.
2. High-quality and fast technical service.
In order to better ensure the normal operation of the equipment, timely answers to questions raised by the user to help users solve problems, the company's maintenance center and maintenance outlets around the world, is responsible for the opening of the local, maintenance and technical advice and other services. Maintenance center by a full-time engineer is responsible for bringing free technical consulting services for customers at any time.
Guarantee that after receiving the user's fault phone, Jiangsu, Zhejiang, Shanghai and Anhui Province within 24 hours to the scene, other areas within 48 hours to the scene, and within 24 hours to solve the problem.
The company's maintenance center has a 24-hour telephone service, by a full-time engineer to accept user calls, to ensure that the user in the process of using the equipment in a timely manner to get technical support.
Dedicated telephone line: xx
3, free of charge for users to debug, open.
Engineers are responsible for on-site equipment installation, commissioning, opening, testing. After successful commissioning of the equipment, the supplier should be written to the user to bring the test results, after obtaining the user's consent to the supply side of the technical staff can be withdrawn from the scene.
4, regular inspection.
Our company will inspect the system for one of the routine maintenance work, that is, the company organizes a half-yearly inspection of the equipment running. Company inspection engineers and technicians are mainly involved in the design staff. And listen to the user maintenance personnel to reflect the problems and recommendations, and constantly improve the product hardware and software functions and quality.
5, warranty period.
Warranty period: the warranty period for equipment under the contract for 18 months after successful installation and commissioning. Warranty period (in addition to natural disasters and man-made damage) parts, components costs, travel expenses are borne by the supplier.
6, lifelong maintenance, to ensure that the interests of users.
Shanghai Qingheng Electronic Technology Co., Ltd. equipment from the date of opening and acceptance, under normal conditions (excluding natural disasters and man-made damage), the body part (steel structure) warranty of three years, the electrical part of the free warranty 18 months. Outside the warranty period, the company brings life-long paid service.
7, the establishment of user profiles, improve product quality.
The company's maintenance center in addition to carrying out user technical consulting services, but also responsible for accepting and collecting user complaints and consulting information, to ensure that the user's questions and requests can be dealt with in a timely manner, and to deal with the status of tracking and verification. At the same time to establish a user file to record the use of the product, for the future quality improvement of the product to bring the basis. We will continue to strive for excellence, to bring customers the most satisfactory products and services.
8, the company's spare parts library, can be brought to the user 15 years of use, the most favorable price to bring spare parts.
9, requirements and recommendations.
As a user of xx Electronic Technology Co., Ltd, we appreciate your trust in our company, you have any recommendations and requirements for our products should inform us in a timely manner, at the same time, should be in accordance with the company's various types of product manuals and maintenance manuals for regular maintenance, equipment failure should be notified to the company's various to the maintenance staff to achieve timely detection and timely processing, and do a good job of the equipment running station Daily record, we believe that through the communication and cooperation between the two sides, we must maintain good equipment. To assist the user to complete the installation of the product, commissioning power and other work. And is responsible for dealing with the quality problems found in the installation and commissioning. Can be free for the user training transformer maintenance operators. Through training, so that the trained personnel can understand the basic structure of the product, the principle. And master the operation of the product, use and routine maintenance and troubleshooting methods. We provide life convenience for the trainees.
Two, quality assurance period
Product quality assurance period: one year from the date of product delivery.
During the warranty period, due to damage caused by the product itself, we are responsible for the "three packages", that is, "package repair", "package replacement", "package return".
Warranty period. Due to man-made reasons (not our personnel) or natural disasters caused by product failure, we provide maintenance services free of charge, only charge the cost of damaged or replacement parts.
After the expiration of the warranty period, we provide lifelong maintenance services (service period for the normal service life of the product, that is, not less than 30 years),
We are responsible for the quality of the product and failure to deal with the problem, the cost of replacement parts charged at cost.
We will regularly or irregularly to the user to call back, to understand the operation of the product, to provide users with technical services.
Three, fault response time
Provide 24-hour round-the-clock service, after receiving the user maintenance notice, we guarantee that within 2 hours to reply or within 24 hours to send maintenance personnel to the scene, to solve the quality problem, and will be in the shortest possible time to solve the problem, in order to ensure that the user's needs.
Four, quality assurance commitment
Our company guarantees that the products provided are brand new, mature technology, excellent quality, to ensure that the product operation is safe and reliable, energy saving and environmental protection and easy to maintain. Guarantee that the product in the case of correct installation, normal use and maintenance, the service life of not less than 30 years, and in its service life with satisfactory performance.
Our company will provide you with satisfactory service!
Committed by: xxx
2021 xx month xx