Community affairs processing service center
Infection prevention and control
During epidemic prevention, all districts should guide the community affairs acceptance service center to pay attention to disinfection and protection, and raise awareness of infection prevention and control.
Strengthen environmental management.
Strengthen the dynamic epidemic prevention monitoring of personnel.
Strengthen the epidemic detection of office workers.
Discovery and report of suspicious cases
Promote "One Netcom Office" for online processing.
Announce the list of "all-round network management", guide residents' online and handheld services through the city's "one network management" platform and "one network management" intelligent self-service terminal carrier, and reduce the flow of people in the reception hall from the source.
Other measures
Publish the list of "things that don't have to rush to the community affairs acceptance service center" during the epidemic; When necessary, we can suspend external services at noon (12: 00- 13: 00) to carry out sanitation and epidemic prevention work, and make an announcement in advance or in time to do a good job of explanation. At the same time, each district can close sub-centers, service stations and extension points according to the actual situation to reduce crowd gathering.
During the epidemic prevention and control period, the affairs of the community affairs acceptance service center can also be
Do it at home and online!
For residents and friends who need to handle personal community government services in the near future, don't make a mistake or get together. The Civil Affairs Bureau reminded us to do it online as much as possible, reduce offline and handle it centrally. The items and processes handled online are as follows ↓
"One Netcom Office" Universal Portal
Address:
/
1. After entering "One Netcom Office", click "Personal Community Affairs Service" page. (Tip: Residents who use the "One Netcom Office" website service need to register on the "One Netcom Office" website and pass the real-name authentication. )
2. You can find the project to be processed by "by department" and "keyword". After finding the items that need to be handled, click "Handle Now" in the lower right corner behind the items to enter the item application page.
What can I do online without running errands?
43 items such as "medical record application, replacement certificate, new residence permit" can be completed online as long as you turn on your computer or mobile phone and log in to "one-stop online", saving time and effort. Please see the list ↓
(Click on the picture to enlarge)
What matters don't need to be rushed to the acceptance center?
1. According to the regulations of Shanghai Supplementary Medical Mutual Assistance Plan for Retired Workers, the insured's right to apply for supplementary medical insurance fund is valid for two years from the date when the special receipt for medical expenses is issued (the trade union claim invoice is valid for two years). During the epidemic period, it can be extended for another half year on the basis of the original two-year validity period.
2.65438+February 3, 20201If it has not been damaged or lost, the original social security card can still be used; The original medical insurance cards of foreign personnel can also be used, so there is no need to rush to get together at this time.
3. If the validity period of the Shanghai residence permit is 1, after 2020, whether the holder can return to Shanghai in time or not, the system will automatically endorse it in the background without going to the community affairs acceptance service center.
4. If domestic people coming to Shanghai need to apply for residence registration or residence permit, they can apply through "Shanghai Public Security Population Management WeChat Official Account-Business Handling-Residence Permit Handling", and related business will be handled online all the time.
5. Persons who receive unemployment insurance benefits can apply for unemployment insurance benefits through the "Shanghai People's Society" app if they need to continue to receive them after the one-time application period expires.
6. Long-term insurance application and reassessment. Since June 5438+1October 3 1 day, 2020, the two functions of "One Network Office" and "Applying for Long-term Care Insurance" under the community affairs acceptance system have been temporarily closed, and the recovery time will be notified separately. If re-evaluation is needed due to the expiration of the evaluation period, the on-site evaluation will be suspended. If the validity of the original assessment expires before the end of March 2020, its original long-term insurance benefits will last for 3 months.
7. If the serious illness registration expires before June 30, 2020, the municipal medical insurance will be renewed for half a year.
8. Insured persons in this Municipality can apply for medical insurance cards and medical records online through the "One Netcom Office" platform.
9. The insured person needs to submit medical bills for reimbursement due to emergency and other special circumstances. Prescriptions exceeding sporadic reimbursement before June 30th (within 6 months from the date of issuing the receipt) can be extended to 65438+February 3rd1.
10. Extend the validity period of the reimbursement invoice business of home care insurance. Before June 30 (within 6 months from the date of issuing the receipt), if the invoice that the insured meets the scope of the reimbursement policy of home care illness insurance exceeds the prescribed time limit for sporadic reimbursement, it can be extended to 65438+February 3 1 to apply for reimbursement of residents' critical illness insurance.
1 1. If the insured who leaves Shanghai fails to go through the medical insurance filing procedures in different places in time, they can verify their identity and confirm relevant information through "One Netcom Office" or call the Shanghai Medical Insurance Office (62554238, 62554339 and 6255460 1).
12. The payment period of social insurance can be extended: if flexible employees and urban and rural residents in this city cannot register and pay social insurance premiums on time due to the epidemic situation, they are allowed to make up after the epidemic situation is over, and the relevant procedures will be completed within three months after the epidemic situation is lifted.
13. Ensure that all social insurance benefits are paid in full and on time: social security agencies will timely approve pension, work injury and survivors' benefits to ensure that all social insurance benefits are paid in full and on time. During the epidemic prevention and control period, if the insured fails to go through the relevant treatment application procedures in time, if it meets the requirements after examination, it shall be reissued according to the regulations.
14. Since February 4, 2020, the application for the People's Republic of China (PRC) Disabled Persons' Card, the inquiry and change of the appointment date for disability assessment, and the application for reissue of the People's Republic of China (PRC) Disabled Persons' Card will be suspended, and the specific recovery time will be notified separately.
15. The two functions of "Shanghai Disabled Wheelchair Purchase Registration" and "Shanghai Disabled Wheelchair Purchase Intention Registration" have been temporarily closed since February 5, 2020, and the specific recovery time will be announced separately.
marriage registry
Optimize the service process of marriage registration
Implement the registration and appointment system.
Do a preliminary examination before signing up.
Pre-examination of marriage registration materials by fax, WeChat, QQ, email, etc., to shorten the on-site processing time.
Guide the registration of peak shift.
Judge the peak day of registration.
Make an emergency plan to deal with the peak day of marriage registration during the epidemic prevention and control period, and give priority to making an appointment for marriage registration. Timely vacate the registration hall, marriage and family counseling room and other places as the diversion area to reduce the gathering of people.
Adjust selective services.
Suspension of non-statutory procedures such as marriage registration and certification, marriage and family counseling. Reduce people's gathering and staying time.
Strengthen the prevention and control measures of marriage registration epidemic situation
Preventive measures for parties involved in marriage registration
Check the temperature of the parties who enter the marriage registration place and the accompanying personnel of special groups. Except for the registration of special groups such as the disabled and the elderly, other accompanying personnel are not allowed to enter the place. The parties and the accompanying personnel of special groups wear masks when entering the place.
Preventive measures of marriage registration office
1.
From now on, Shanghai Marriage Culture Exhibition Hall, Accreditation Hall, Marriage and Family Counseling Room and other service places will be closed to reduce the stay time of personnel.
2.
Disinfect the contact equipment and instruments for marriage registration regularly to ensure the normal operation of the equipment.
3.
The toilet is equipped with sufficient hand sanitizer and the water supply facilities are normal. Clean up the garbage in time every day to keep the environment clean and the air circulating.
Funeral service organization
Environmental control of funeral service institutions
The place where the remains are transported shall comply with the relevant provisions of Code for Architectural Design of Funeral Parlour (JJ124-1999).
The funeral service should disinfect the indoor air every day, and the air can be disinfected by high-efficiency disinfectant or ultraviolet rays, once 1 hour, 2 ~ 3 times a day.
During the epidemic prevention and control period, funeral service agencies do not hold wake, public farewell, public sacrifice and memorial service and other personnel gathering activities.
Personal protection
Protect the staff who come into contact with the remains
Wear overalls, disposable working caps, disposable gloves and rubber gloves with long sleeves, disposable protective clothing, medical protective masks, goggles or protective screens, work shoes or rubber boots, etc. , and personal protection.
Protect workers who don't touch the remains.
Before entering the work area, the staff must take a temperature test and take personal protective measures seriously.
Protection of service object
Funeral service institutions should take the initiative to do a good job in health monitoring and protection of the clients, and should be equipped with disinfectants, temperature measuring gun and other necessary protective equipment.
The client should cooperate with the funeral service institution to do a good job of temperature detection, consciously wear a mask and take personal protective measures.
Safety prevention and control measures
All funeral service institutions should carry out all-staff training, improve the awareness and ability of safety protection, strengthen the health management of employees, and do a good job in daily temperature detection.
Child welfare field
Code for prevention and control of epidemic situation in child welfare service institutions
The child welfare service institutions mentioned in this specification include child welfare institutions, assistance and protection institutions for minors and social service institutions that provide centralized living, support and rehabilitation services for disabled children.
Formulate emergency plans for prevention and control
Publicity and prevention knowledge
Implement closed management
1. Cancel all out-going and concentrated activities in the organization.
2, stop all foreign visitors to visit condolences and volunteer service, suspend interns in institutions, stop community children's rehabilitation.
3. Take temperature measurement for all staff who enter the institution. If there is any abnormality (temperature over 37.3), advise him to return, put an end to going to work with illness, report as required, and isolate himself for observation or seek medical treatment.
4. Except for special vehicles, employees and logistics vehicles, all outsiders and vehicles are not allowed to enter the organization, and the personnel and vehicles entering the organization should be disinfected.
Sub-regional classified management
1, clearly divide the dressing area and cleaning area of each department, and set up isolation areas and isolation rooms. Strictly observe children with fever, newly admitted children and children returned from institutional treatment in the isolation area of institutions to control risks in advance and prevent cross-infection.
Strictly implement the protection process.
Implement disinfection process in the organization.
Standardize the development of children's health care
Relieve the emotions of employees and children.
Ensure the supply of materials
Strengthen emergency support
Strengthen the standby system, standby personnel should be on standby at all times, and their mobile phones should be turned on 24 hours to respond to emergencies at any time. Coordinate with the prevention and control headquarters and other relevant departments in the jurisdiction in advance, prepare emergency vehicles and make emergency preparations for possible situations at any time.
Implementation of monitoring and reporting system
Each department shall monitor the temperature of children and employees daily, keep records, and understand the physical condition of employees' daily contact relatives and cohabitants, and report to the prevention and control working group for summary.
Code for prevention and control of epidemic situation of special children in community
The community special children referred to in this specification include orphans scattered in this city, children in distress, left-behind children in rural areas, and children whose guardians are diagnosed in COVID-19 and whose suspected objects are isolated for observation.
Establish daily contact and long-term care system
Priority will be given to bringing special children in the community into the community epidemic prevention and control system.
Strengthen basic living security
Take care of people in real life
Children who are in trouble due to lack of guardianship or improper guardianship during epidemic prevention and control should help coordinate the implementation of life caregivers within 1 working day. Those who can't take care of the caregivers will be sent to the local minor rescue and protection center (temporary care place for children in distress), and the civil affairs department will take care of them and provide temporary life care.
Incorporate into the key care objects of the community
Support special children in the community to live and study at home during the epidemic prevention and control period, provide services such as delivering vegetables and purchasing daily necessities for children's families who are difficult to go out due to physical disabilities, ensure the supply of children's daily necessities at home, and provide personal protective equipment such as masks for special children in the community who really need to go out to ensure their safety.
Strengthen various forms of publicity and prevention.
Old-age service field
Improve the system of on-duty duty and online daily direct reporting
Municipal and district civil affairs departments and old-age care services have established epidemic prevention and control mechanisms, and actively implemented the guiding requirements of the municipal party Committee, the municipal government and relevant departments on epidemic prevention and control.
Person in charge of pension institution
Be fully responsible for prevention and control work, and formulate and implement prevention and control plans and emergency plans.
City, district civil affairs departments and pension institutions
Establish a 24-hour emergency duty system to ensure smooth communication. At the same time, through the online direct reporting system, information such as returning elderly people, returning employees and personnel isolation will be submitted on time every afternoon 15, and no late reporting, concealment or omission will be allowed.
Strict personnel access management system
For family visits, family members are not encouraged to visit pension institutions, and the elderly are guided and helped to establish contact with their families through video and telephone; If it is really necessary to visit the elderly due to special circumstances such as serious illness, critical illness or death, registration verification and temperature monitoring should be done well; For non-lineal relatives (guardians) and families of the elderly who do not live in this city, tourists will not receive them temporarily.
For the elderly discharged during the Spring Festival
Old-age care institutions should actively negotiate with the families of the elderly and return to the hospital after the epidemic is stable. Please support and understand the family members of the elderly. For the elderly who really need to return to the hospital, they will be isolated in the hospital and return to the living area after 14 days of observation.
For employees returning to Shanghai
All personnel returning from Shanghai are required to observe at home 14 days, and go to work after normal observation.
For hospital staff
Require qualified old-age care institutions to arrange staff to stay in old-age care institutions as much as possible; Staff living outside should try not to take public transport on their way to and from work, so as to avoid going in and out of crowded places. If you have suspected symptoms in your place of residence, you should seek medical attention in time and report to the old-age care institution.
Do a good job in isolation.
The old-age care institution shall set up an isolation observation room, equipped with corresponding protective equipment and necessary living and nursing service conditions.
Strengthen the internal protection of the mechanism
Timing temperature measurement
Pay attention to the health of the elderly
Do a good job in environmental disinfection
Stop collecting activities
Guarantee just-needed old-age care services
Old-age care institutions should continue to do a good job in serving the elderly while doing a good job in epidemic prevention and control.
Do a good job of psychological comfort for the elderly
Strengthen the psychological adjustment of the elderly and give key care to the elderly observed in the isolation area. Actively do a good job in communication and explanation with family members, ease their nervousness and strive for their understanding and support.
Welfare lottery sales place
Sales employees abide by epidemic prevention commitments.
1. Practitioners promise to monitor their health. If you have suspicious symptoms of novel coronavirus infection, you should not go to work sick.
2. Employees must wear masks.
People who want to buy lottery tickets must wear masks when they enter the store. If suspicious symptoms of novel coronavirus infection are found, the salesman should ask him to leave and report to the relevant departments of the town (township) where the sales place is located in time.
4. Public goods or parts in lottery sales places shall be cleaned and disinfected regularly.
5, keep indoor air circulation, strengthen the window ventilation times, keep the indoor environment clean.
6. After the lottery ticket is purchased or redeemed, remind lottery buyers not to stay in the sales place for a long time.
7. The specific epidemic prevention operation requirements and standards of lottery sales places shall be subject to the "Guidelines for Epidemic Prevention and Control of Welfare Lottery Sales Places in China".
Epidemic prevention requirements for lottery players to enter the sales place
1. When lottery players enter the sales place, they must ensure their health and meet the requirements of personnel flow, and stay at home to prevent suspicious personnel from entering the sales place.
2. Lottery players must wear masks that meet the requirements when buying lottery tickets.
3, draw in the store, try to reduce the stay time, do not gather, do not get together.
4. Lottery players obey the guidance of in-store sales staff and create a good lottery buying environment.
Rescue management institutions and foster care institutions
The rescue management agencies and foster care institutions at all levels in the city should comprehensively strengthen the screening of pit stops, do a good job in the prevention and control of epidemic situations in the stations, strengthen the prevention and control of the institutions themselves, implement closed management, and personnel are not allowed to enter or leave at will.
Management of recipients
Pre-entry inspection
The relief management institution shall increase the pre-inspection process before accepting the registration. All people who enter the station need to take their temperature. Help seekers who come to the station by themselves will be given masks and washed with disposable antibacterial hand sanitizer.
Accept the reception
1. Help-seekers take their temperature again after entering the reception hall. The staff should ask the help-seekers about their basic situation, current physical condition, whether they have been to key areas recently or whether they have relevant contact history.
In the process of registering the recipients, the staff always wear masks and keep a distance of more than 1 meter from the recipients.
2. In the process of temporary storage of valuables and luggage preservation, in addition to wearing masks, goggles and physical examination gloves should be added as appropriate, and the temporary luggage should be disinfected.
Daily nursing
1, life assistance
(1) Measure the temperature of the blood recipients every day and make relevant records.
(2) The recipient's personal belongings should be one person and one thing, ensuring that they are not mixed and disinfected daily.
(4) The recipients should immediately replace and clean all bedding after leaving the station, and do a good job in indoor cleaning, disinfection and ventilation.
5] Disinfect the articles in the places of rescue management institutions and foster care institutions in various ways, such as disinfectants, ultraviolet lamps and window ventilation.
2. Medical assistance
Doctors in health stations are responsible for guiding disinfection and protection.
Resignation management
Before leaving the station, the staff need to take the temperature of the recipients, and the recipients with fever, cough, shortness of breath or suspected epidemic infection are not allowed to go through the exit formalities.
If the recipient's household registration belongs to the severe epidemic area or family members live in the severe epidemic area, the reception shall be suspended.
Material support
The municipal rescue management station, the second rescue management station and the foster care institution are each equipped with 4 handheld infrared thermometers, and other rescue stations are each equipped with 1 handheld infrared thermometers. All stations should ensure that hand sanitizers, masks and other epidemic prevention and disinfection supplies needed for epidemic prevention are all in place.
Chain stores and department stores
According to the arrangement of "key industries" related to people's lives, and in line with the principle of "safety first, security is just needed", six industry associations, including housekeeping, catering, beauty salons, non-staple food, commerce and logistics, combined with industry characteristics and epidemic prevention and control needs, drafted and issued epidemic prevention and control guidelines.
For example, the city's guidelines for the prevention and control of epidemic situation in commerce and trade clearly stipulate that classified management should be implemented, and information registration, health monitoring and home observation of employees returning to Shanghai should be done well, especially those returning to Shanghai in areas with serious epidemic situation.
Strengthen the physical condition of employees before taking up their posts. Front-line employees must wear masks, strengthen health protection measures, wash their hands frequently and disinfect frequently.
Customers should have a temperature test before entering the store, provide disinfection and cleaning, and remind them to wear masks. When customers are crowded, take corresponding current limiting measures.
For site management, it is clear: ventilation and disinfection, strengthen the cleaning, ventilation and disinfection of business premises, increase the disinfection frequency of public areas, health areas, public facilities, tools and equipment, all business outlets should be equipped with temperature detection equipment, and properly equipped with alcohol disinfectant or hand washing disinfectant.
Enterprises that arrange centralized accommodation should strengthen the prevention and control of epidemic situation such as disinfection and ventilation in accommodation places. At the same time, it is required to strengthen the management of settled merchants and publicize the daily disinfection of places.
For activity management, it is clearly defined as: suspending all kinds of marketing promotion activities, suspending food tasting and other services. Supermarket stores should ensure people's livelihood and expensive services, and ensure the normal operation of shopping malls. According to the actual situation, the operation time can be shortened.
In addition, it is suggested to improve the mechanism, establish daily inspection, daily notification and daily work mechanism for epidemic prevention and control, strengthen internal management and communicate information in time.
Source: Wen Wei Po, Civil Affairs Bureau, etc.
Published in Shanghai Editor: Zhou Baoping