After-sales warranty service commitment letter

First, the overall service commitment

"The customer is our God" is our entrepreneurial spirit, we will be in the process of construction and maintenance of the system, to provide a full range of services, with the best service, the fastest speed, for the system security, the best service, the best service, the fastest speed, the best service, the best service, the fastest speed, the best service, the best service, the best service.

Due to the localized service system, our service response and time to the fault site does not exceed one hour, to ensure the safe and reliable operation of the system. At the same time, our core equipment in this project have been authorized by the original manufacturer, in the quality assurance period can also get the original manufacturer's value-added services.

The main content of the maintenance we provide for the whole system includes: technical development support, warranty system maintenance and other content.

Technical support:

To ensure the safe and stable operation of the security network system, failure, our company promises to arrive at the scene within one hour, within 8 hours to repair, or else to provide backup equipment. At the end of the equipment warranty period, our company will, as always, actively provide users with high-quality equipment maintenance services. The upgrading and maintenance of the hard and software equipment, I only charge the corresponding cost, free of charge personnel service fees.

System maintenance and technical support cycle:

Desktop computers, laptop computers, command center LCD, servers, three years, the projector body warranty of two years, half a year bulb warranty, other All products are warranted for one year. After the warranty period on the overall system still provides free technical consulting services, and its system maintenance costs to give preferential.

After-sales service management:

Our comprehensive implementation of quality management in-depth sales service of all aspects to ensure that after-sales service with excellent quality. The main contents of after-sales service management are as follows:

Technical support mode:

Technical support hotline and network contact: Huaihua_Technology Ltd.'s technical support center to ensure that seven days a week telephone technical support services, the user can be reached through a dedicated telephone line to the company's project responsibility for engineers to seek technical support.

Technical support hotline 0745-111, 11111

Complaints Tel: 1890745111

Remote on-line maintenance:

Technical support center using technology dedicated remote on-line equipment to provide customers with online on-line maintenance. The user's system administrator for our maintenance engineers to open a special user account on the system, in need of agreement to open, our technical support engineers can remotely log on to the user's system to check the diagnosis, to assist on-site maintenance personnel to solve the difficult problems, to speed up the problem solving speed.

On-site maintenance:

Our technical support engineers in the system to start the official operation of a week to provide stationed on-site technical support services, can be at any time to solve the problem of the system. After that, our project engineers will regularly go to the site to understand and record the system's daily maintenance and equipment operation, timely detection of problems, solve problems. Users can also at any time to my company's project responsibility engineers to ask for help, by the project responsibility engineers to arrange the company's technical support engineers to provide services to the user.

Project training program:

1, on-site training

Training objectives

so that the technicians specifically responsible for the maintenance of the equipment with basic knowledge of information security, an in-depth understanding of the network hardware and equipment, and be able to independently carry out the corresponding management and maintenance work.

Training Objects

Equipment maintenance personnel at the equipment installation site or customer-specified personnel.

Training Methods

A combination of theoretical lectures and on-site experiments. The trainer will not only impart knowledge to the students from theory, but also supplement the content of the course with on-site experiments. The trainer has a wealth of practical experience, practical experience and the combination of teaching, so that the course content is more practical. Students in the learning process can not only better digest the theoretical knowledge, but also can be linked to the actual work, to master the work of the required knowledge and ability to truly learn to use.

Training Location

Equipment installation or customer-specific locations.

Training content

The main contents of the training include: the basic principles of the equipment; the basic configuration of the equipment; the installation of the equipment methods, precautions; the basic maintenance of the equipment and the handling of common failures;

Training Instructor

Hardware equipment manufacturers or system integration company professional training instructor, responsible for the instruction of this training instructor are senior technical experts. The trainer in charge of this class is a senior technical expert.

2, centralized training

Training objectives

Centralized training for a certain basic network maintenance technicians, is a systematic training of security skills, the purpose is to enable the training of technical personnel to participate in an in-depth understanding of the principles of the product, the operation of the basic troubleshooting.

Training Methods

Theoretical lectures are combined with hands-on practice, and the training effect is verified by exams.

Training content

Huaihua City Human Resources and Social Security Bureau "two networked" management information system software and hardware equipment, software system operation and maintenance training

3, training features

Huaihua _ Technology Co. "Five" features: standardization, practical, professional, systematic, customer

Advanced training concept

Emphasis on practical training concept

Huaihua_Technology Ltd. technical training, pay attention to the hands-on ability of the trainees training. All levels of technical certification training, there are experimental sessions, a wealth of application programs and case studies, so that the view of this hardware equipment, systems and other related knowledge easier to understand and master.

4, targeted training content

For the actual characteristics of the user and the combination of domestic and international training practices, we will be based on the different training objects

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course is divided into: the operational level of on-site training; technical level of centralized training

5, operational level of on-site training

on-site training is For managers specifically responsible for the hardware equipment, system operation and maintenance of the project for the equipment involved in the project special technical training, including: communication gateway, server system product features, functions, product fault identification and treatment, product daily management, etc., in the equipment installation before and during the installation process, the location is the installation site. Through on-site training, so that participants can understand the product features in detail, with independent use and maintenance capabilities.

6, the technical level of centralized training

Centralized training is specifically responsible for the hardware equipment, system system operation and maintenance of the management personnel, closed systematic professional training, training content includes security system, foundation, principles, and product principles, installation, configuration and operation and maintenance of the detailed training, and combined with the laboratory on the test, so that participants can master the operation of the product. Personnel can skillfully master the operation and maintenance of the product, can independently manage and maintain the equipment, at the same time on the security network system has a more comprehensive understanding of the system, my company this project to provide perennial network technical support.

Bidder: ___ Technology Company Limited

Date: 20_year_month_date

After-sales warranty service commitment 2

1, warranty service

Our company promises that all products within three years to provide free repair, maintenance services (man-made or natural disaster causes damage). damage except).

2, localized service

In Xingtai has a branch, to provide long-term localized service.

3, spare parts service

The core equipment to provide spare parts, other equipment to provide sufficient spare parts, failure can not be resolved in a timely manner when the replacement of spare parts to ensure the normal operation of the system.

4, service response time

The warranty period, my company promises that according to the troubleshooting process, 0 hour response, resident personnel through the monitoring software to solve the problem remotely, if the monitoring software can not be solved remotely, according to the failure of the scene and the distance from the Municipal Bureau of Public Security, the on-site technical personnel will be 0 to 3 hours to the scene, and within 8 hours to complete the user faulty product maintenance. Maintenance, within 8 hours can not solve the problem, replacement of spare parts, spare parts, within 12 hours to restore communications, fault resolution to notify the user and enter the file, the faulty product back to the factory to repair and find the cause of the failure.

The after-sales service team held a meeting to study the cause of the failure, and develop a response program to prevent the same or similar failures occur again.

5, tour maintenance services

In addition to timely response to system problems, customer service engineers will also visit the site on a regular basis (4 times / year), the inspection includes:

Understanding of system operation;

Diagnosis of operating system problems;

Solving customer system problems;

System health checks;

Prevention of health problems;

Prevention of health problems;

Prevention of health problems;

Prevention of health problems;

Prevention of health problems;

Prevention of health problems;

Prevention of health problems;

Prevention of health problems.

Preventive software installation;

Giving users technical support and consulting related to the system;

Filling out inspection reports and submitting them to the Municipal Public Security Bureau and the company headquarters on a regular basis.

6, fault resolution process

7, special handling

In the event of major emergencies (such as natural disasters, man-made factors caused by large-scale failure of the system, etc.) or special periods (such as comprehensive upgrading of the system software, the higher inspection, the implementation of major tasks, etc.), it is necessary to personnel on duty, our company will send technicians, to provide 7 _ 24-hour service on-site service until the system is back to normal operation or a special period of time. Until the system returns to normal operation or the end of the special period.

If the core equipment fails, affecting the normal operation of the whole network or part of the network, we will replace the spare machine in time to restore business, to ensure that the loss is minimized.

After-sales warranty service commitment 3

1, the organization of supply: Our company has a distribution center and integrated material warehousing and deployment of the library, there are enough material warehouse reserves and rapid response capabilities, can ensure that after receiving the notice according to your plan to send the designated construction sites. In case of emergency supply needs of your unit, my company will also organize a strong transport force to ensure the organization of supply.

2, quality assurance:

I solemnly promise that the supply of concrete materials for the quality of river sand in strict accordance with the "Design Code for Railway Bridges and Culverts" (TB10002.1 ~ TB10002.5-20_), "Supplementary Standards for Quality Acceptance of Railway Concrete Project Construction" Railway Construction [20_] No. 152, "Interim Technical Conditions for Prestressed Concrete Precast Girders for Passenger Dedicated Lines" Railway Science and Technology [20_] No. 1, and "Interim Technical Conditions for Precast Concrete Precast Girders for Passenger Dedicated Lines". Interim Technical Conditions" Railway Science and Technology [20_] No. 120, "Interim Technical Conditions for High Performance Prestressed Concrete for Passenger Dedicated Lines" Science and Technology Base [20_] No. 101, "Quality Standards and Inspection Methods for Sand for Ordinary Concrete" JGJ52-92, the quality standards for the supply of products, and to ensure that the quality of the products supplied comply with the specifications of the various technical indicators described in the specification. If the provided product quality does not meet the technical standards, then unconditionally return the product and compensate for all losses caused.

3, after-sales service commitment:

① provide guidance and training for your unit to use the product;

② the establishment of a perfect pre-sale, sale, after-sales service network, the implementation of localized services. To solve your unit in the use of products in the process of encountering technical problems or other problems when the worries;

③ Received your unit failure to complain about the phone 24 hours in place for customer service.

After-sales warranty service commitment letter 4

Commitment terms:

The company's sold Chong You (gfc) brand elevator implementation of sales, installation, maintenance of one-stop service

A pre-sale service

1. Before signing the contract, to help owners understand Chong You (gfc) brand elevator function and configuration. Before signing the contract, help the owner to understand the function and configuration of the elevator.

2. We guarantee that the bidding equipment is Taiwan Chong You (gfc) Elevator Co., Ltd. to the Chinese mainland market to introduce advanced intelligent passenger elevator, the Department of high-quality materials and advanced technology, and for the original production brand. The manufacture and installation of elevator equipment comply with China's gb-7588, gb-10058-10060 and other elevator-related technical specifications and standards.

3. We guarantee to provide you with the certificate of conformity of the equipment elevator factory, the technical performance description of the elevator and the random information documents, "packing list", "product inspection certificate" and "elevator use maintenance Instruction manual" and other related information.

Second, the sale of services:

1. Within one week after the signing of the contract, to provide the owner with a shaft map for the owner to confirm and actively cooperate with the design institute to do a good job of shaft construction plans.

2. After signing the contract, we will send technicians to the site at least 2 times a month to measure the size of the shaft and check the location and size of the pre-buried and left holes.

3. The quality of each process in the installation of the construction to do self-examination of the team, the site of specialized technician review, the company's quality inspector review, trinity quality control, the previous process is not qualified never carry out the next process.

4. Installation quality services to achieve excellent engineering, all the key items to be checked once the standard rate of 100%, the rest of the project once the standard rate of 90% or more. We will send qualified, experienced engineering staff specifically composed of an engineering team, the installation of personnel licensed to work for the skilled installation of gfc elevator experience of the official staff to ensure the quality of the installation of elevators.

5. We will send Taiwan Chongyou Shanghai Chongyou Elevator Co., Ltd. technically sound engineering staff to carry out the whole process of guidance and management.

6. Our company will send Taiwan Chongyou Shanghai Chongyou Elevator Co., Ltd. quality inspection personnel, strictly check the quality of the whole process of elevator installation, found that the problem is corrected in a timely manner, in the quality inspection personnel to confirm that the quality of the elevator installation really meets the standards before the government supervision departments to the inspection to ensure that a pass.

Third, after-sales service

1. The company and after-sales service organizations have a spare parts storehouse, spare parts reserves are sufficient, if you need spare parts will be available at any time.

2. Before the end of free warranty, we will send professional commissioning engineers to carry out another test on the elevator, and any faults will be solved by us at our own expense and obtain the owner's consent (except for human factors). After solving the problem, we will make a report in duplicate to the owner, including the cause of the problem, the solution measures, the time taken to complete the repair and the date of resuming normal operation.

We hereby commit ourselves!

After-sales warranty service commitment letter 5

_-_Provincial _-_Electrical Appliance Development Co., Ltd. has been approved by the Zhuhai Gree Electric Appliance Co. And there are Gree products easy to wear and tear accessories.

1, warranty period

Strictly in accordance with the manufacturer's warranty period, for the purchase of goods issued a valid invoice date. We provide six-year free warranty for the entire Gree air conditioner supplied, including compressor, all kinds of fan motors, main control board, receiver head, temperature control parts and remote control and other air conditioning parts.

2, the replacement period:

Since the date of purchase and use of the goods purchased by the purchasing unit within 45 days of the date of the two consecutive quality problems, we are committed to give a replacement of new goods or replacement of other equivalent or higher than the grade of the equipment, the replacement process of all the costs incurred by our side to bear.

3, equipment installation and commissioning

After winning the bid, we are responsible for the initial acceptance of the equipment, free of charge to the purchaser's location and provide free installation of equipment. Before the installation of the equipment, we send staff to carry out field surveys, design the installation and commissioning program to ensure that the line design is reasonable, reliable operation and easy maintenance. We are responsible for organizing professional and technical personnel to carry out equipment installation and commissioning.

4, maintenance services

We are committed to receiving technical service requests from the purchasing unit, respond within 30 minutes to ensure that 2 hours to the scene for technical support, and 8 hours after arriving at the scene to remove the fault of the goods. Warranty period, not due to improper operation caused by the replacement of spare parts and goods by the successful bidder is responsible for the package repair, package replacement. After the end of the warranty period, we continue to provide maintenance and repair, receive the user to repair within 4 hours of door-to-door repair, maintenance fees in accordance with the manufacturer's standards.

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