Business Philosophy: Create a harmonious society and create a clean environment
Service Philosophy: Team Integrity Professional Responsible
Baotou Ruijie company was founded on November 16, 2002, in Hohhot, Ordos City, and other places with branches.
Baotou Ruijie Company is a private professional services company, engaged in cleaning services, property management services, is currently the Inner Mongolia Autonomous Region and even Northwest China's leader in the same industry, but also the region's fastest-growing, largest, most customers, absorb the most laid-off personnel of the professional services company.
The company now has more than 6,100 employees and more than 200 service units, including communities, government agencies, institutions, state-owned enterprises, private enterprises, health care units, financial institutions, schools, shopping malls and so on.
Ruijie company has a group of high-quality management personnel, a skilled, strong and professional staff team. The company relies on advanced management mode, the use of scientific business means, through specialized training, to provide customers with perfect, high-quality service.
Enterprise purpose: Mingde, make every effort to practice business ethics; to the good, in order to achieve the goal of perfect service; to the sincerity, sincerity and trust in a win-win cooperation. Ruijie company all colleagues are determined to modernize the property service business to the end. With first-class management, specialization, standardization, standardization of services, for you to create a safe and comfortable living and working environment.
We hope that our company will let you feel "Ruijie" the most satisfied, the most assured, the most cozy service in the coming days.
We firmly believe that: to be professional, we can do better!
Second Service Commitment
My company treasures this opportunity for cooperation, and will surely organize tough management and service personnel to do a good job in your property management services with the best quality, fastest speed and best quality service, and after careful study, we make the following commitments:
1, Service Force Commitment: Our company will organize a group of strong and capable people to provide the best service with advanced server tools and scientific property management. Our company will organize a group of strong soldiers, with advanced server, scientific property management methods, first-class service attitude, to ensure the quality of property services.
2, the quality of the service project commitment: the service project according to your requirements of the acceptance criteria and quality assessment standards.
3, safety service commitment: to achieve safe and civilized service, and resolutely put an end to the occurrence of personal and safety accidents, and strictly abide by the relevant safety regulations, so that the frequency of safety accidents reduced to zero.
4, the contract commitment: after the signing of the contract, the letter of commitment and the contract has the same effect, in the process of service we will fulfill the terms of the contract, and resolutely to do the promises and keep promises.
5, fast and timely: fast action, timely service.
6, unity and coordination: coordination with your staff in place, your inspection of the work found problems in a timely manner to correct and remedy. Service staff coordinated, both independent operations, but also collaborate with each other.
7, safety in place: take care of your property, prevent fire hazards, comply with laws and regulations.
Ruijie Company
The fourth management advantage
I. Ruijie Company itself operating cleaning equipment, cleaning agents and cleaning tools. In undertaking property cleaning projects, according to the Party's requirements for the best equipped with equipment and materials, in order to ensure that the grade and supply of materials on a reasonable control and reduce costs.
Two, Ruijie company agent Yirui fast clean brand phosphate-free environmental protection cleaner, does not contain phosphorus does not contain formaldehyde. And has been filed in Baotou City Bureau of Quality and Technical Supervision, through the national authority "China Light Industry Cosmetics and Detergents Quality Supervision and Inspection Station" testing standards, and to determine the phosphorus-free environmentally friendly products, in line with the Party's property units ISO 9001 quality system certification qualifications and the 1400 environmental certification of the use of detergents qualifications.
Three, our company's current mature cleaning program has been in line with the party property company through the ISO 9002 quality system certification.
Four, Ruijie company has a senior property management consultants and high-paid five-star, four-star hotel room manager, training manager, management manager as the company's senior managers, the cooperation project of the early and mid-term to provide professional facilities, professional skills training, etiquette training and integrated property management, to assist the management of Party A's senior property facilities, to enhance the comprehensive level of property cleaning services.
V.
V. The company's registered capital: 1 million yuan.
VI, the company's own property management cleaning services training materials, operating forms, management rules and regulations norms, and has been promoted to the Baotou to hundreds of cleaning companies nationwide, property management companies to use.
Seven, Ruijie company sales of cleaning equipment, so that the Treasury has a large number of spare machines, such as contracted cleaning point for large-scale operations, the original contract cleaning equipment configuration is not enough, the company can be drawn at any time, in case of emergency.
Eight, Ruijie company in the cleaning industry has a high degree of visibility, including stone renovation and maintenance, hard ground cleaning, carpet maintenance and bathroom odor control and other aspects of the unique insights and solutions, respected by the industry, and is often invited to the hotel and the property company to conduct professional technical training.
Nine, the company specializes in serving medical units, public security systems, banking systems, administrative office buildings, various entertainment venues, has more than six years of experience.
Ten, the municipal employment bureau leaders in collaboration with Japan after the birth of the labor organization has twice to visit the company guidance, in 2003 the company was named the city's re-employment training base, and at the same time by the Women's Federation of the Qingshan District, the selection of women laid-off workers as a training base.
11. In 2007, the company was awarded the national excellent private enterprise, and was published in the National Development and Reform Commission in charge of the China Institute for System Reform, sponsored by the China Institute for System Reform, China's economic system reform magazine published by the China Institute for System Reform, the national distribution of the "China Reform".
Twelve, in March 2009, the company was named the city of placement of employment and re-employment of advanced enterprises.
1, cleaner workers are equipped with tools:
Cotton white rags 3, 1 special towel, 3 pieces of cloth; shovel knife 1; broom 1; bucket 1; floor mop 3; ordinary spray bottle 2; clean toilet brush 1; bathtub brush 1; bamboo clips 1; duster 1; special detergent bottles 3.
2. Outside the cleaner's tools:
2 small brooms, 2 large brooms, 2 shovels, 1 water pusher, 1 special snow removal tools.
3, cleaners are equipped with each labor protection supplies:
1 mask, gloves 2, 2 sets of special uniforms.
4, peripheral cleaning labor protection supplies:
1 mask, gloves 2 payments, special cleaning uniforms 2 sets of cotton coat, cotton hat 1.
5, cleaning and cleaning equipment:
multifunctional cleaning machine, vacuum cleaner, multi-functional cleaning car, special water squeezer, polishing machine, air dryer.
VII Management System and Work Plan
I. Personnel Management
(1) Personnel Qualifications: Party B will send experienced regional managers, regional supervisors, security chiefs, property engineering supervisors and staffs to provide property services for Party A:
1. Party B's management personnel have many years of management experience in related industries.
2. The service personnel have practical experience and are capable of performing the work of this post of Party A after pre-service professional training.
(2) Uniform dress: service personnel wear company uniform work clothes, with a uniform tag. Every day before going to work on the appearance of instrumentation strict control.
(3) Physical examination: Party B will provide medical examination certificates issued by qualified medical units at or above the district or county level to ensure that the staff meet the health standards.
(4) labor discipline: to ensure that the service personnel do not within the scope of Party A, obscene language, alcohol, drugs, fighting or violation of labor discipline, if found, Party B will be dealt with in accordance with the provisions of the company.
(5) Safety and fire prevention: Party A is fully responsible for the safety prevention work, Party B ensures that the service personnel comply with all laws and regulations on safety issued by the legislature and the local government, as well as the relevant safety regulations and fire prevention guidelines of Party A's management office.
(6) Hygiene: Party A's management department is fully responsible for the coordination of property hygiene work, and Party B ensures that the service personnel strictly comply with the relevant national hygiene laws and regulations and the relevant hygiene regulations formulated by Party A's management department as well as all the hygiene regulations applicable to the cleaning service.
(VII) Confidentiality: Any information about Party A that the service personnel come into contact with in the course of the service must be kept confidential, and this information shall not be divulged to a third party either during the contract period or after the termination of the contract, and the employees are guaranteed to strictly comply with it.
(viii) The cleaning agent used is a non-phosphorus environmental protection agent, and has been filed in the Bureau of Quality and Technical Supervision, and through the "China Light Industry Cosmetics and Detergents Quality Supervision and Inspection Station" test, confirmed that it is a non-phosphorus environmentally friendly products, in line with the environmental protection qualification requirements.
(ix) service personnel are in accordance with the provisions of national labor law for employment procedures, aerial cleaning of external walls for medical and personal accident insurance. Attendance system Attendance system
Safety prevention system Safety prevention system
Work inspection system Missed meal allowance system
Records management rules and regulations Outstanding staff selection criteria
Welfare system Work flow
Item issuance system Item receipt system
Three, training materials list
Training
Training
Teaching
Materials Equipment use training materials Greenery maintenance training materials
Tools use training materials Pre-service training materials
Cleaning agent use training materials Safety precautionary training materials
Stone conservation training materials Grooming and instrumentation training materials
Cleaning and maintenance training materials Manners training materials
Service operation training materials
Service operation training materials
Service operation training materials
Service operation training materials
Service operation training materials
Service operation training materials
Service Operation Training Material Service Standard Training Material
Emergency Handling Training Material
Four, the company's unified implementation of regulatory forms
Management Forms Item Management Forms Operation Forms
Employee Entry Registration Forms Item Requisition Forms Work Sheets
Employee Separation Registration Forms Item Borrowing Forms Daily Operation Schedule
Personnel Appointment Application Forms Item Reporting Losses
Daily Work Plan Form Monthly Inventory Statement Work Inspection Form
Personnel Change Form Special Items Request Form Service Acceptance Form
Work Inspection Form Purchase Plan Form Assignment Form
Work Record Sheet Item Identification Security Guard Attendance Record Sheet
Daily Work Checklist
Sanitation and Rectification Notification Form
We are pleased to announce that we will be providing the following information to our staff. p>Sanitation rectification notice form
Sanitation rectification reply form
Management personnel inspection record form
Sanitation program evaluation form
Customer feedback form
Sign-in and sign-out form
Transfer form
Attendance form
Attendance summary form
Overtime, cover shift, and missed meal form
Note: The following is a summary of the work performed by the security guards. /p>
Note: The above form system has been compiled into Ruijie's property cleaning service teaching materials
V. Work Plan
(1) Communication before entering the site
Prior to entering the site to understand the area of responsibility in detail, by the assigned regional manager for the coordination of the A side, and to fully carry out the requirements put forward by the A side.
(ii) regional managers to further understand the implementation of the quality requirements, service personnel before the start of professional training, after the start of orientation training. Service personnel in conjunction with Party A's properties to further familiarize themselves with job duties and requirements. Standardize the area of responsibility, grooming, labor discipline, to do repeated emphasis to minimize the adverse factors.
(3) strengthen supervision and inspection efforts, the quality level of the area of responsibility to do staff self-inspection, supervisor inspection, on time to make records, strict implementation of the inspection system, at any time, remedies, rectification, and ultimately to meet and exceed the requirements of the Party.
(d) because of the early into the field of the environment is not very familiar with, every day will check out the problem with the Party to communicate with the Party, and seek the views of the Party to correct the shortcomings of the service in a timely manner, strictly documented in the book. Multi-frequency communication and exchange to ensure customer satisfaction.
(E) Rewards and penalties
(F) to the Party and the departments raised questions, complaints, and make timely processing; the Party and the departments raised praise, recognition, and timely conveyed to the service personnel, included in this month's selection of outstanding employees.
(VII) regular assessment of service personnel: timely understanding of the shortcomings of the service personnel, on-site operational skills to further assess the inconsistency and requirements of the staff in a timely manner to replace, pay cuts, dismissal. Enhance the staff's professional ethics, service consciousness. Make the staff will be passive way of work into active participation in the service.
(viii) Strict implementation of the shift handover system: shift handover work is the basis of the continuity of daily work, a good shift handover is a good daily work and management of the link, play a key role.
1, the shift supervisor handover
(1) shift management personnel 10-20 minutes in advance to the post, do a good job of written handover.
(2) oral handover to have a written record to avoid forgetting.
(3) Party A managers to arrange related matters.
(4) Arrangements for the continuation of unfinished work from the previous shift.
(5) Checking attendance and handing over keys.
2. Employee Shift Handover
(1) Shift handover personnel need to arrive at the post 5 minutes in advance to take over the previous shift.
(2) Remember the remaining problems and unfinished work.
(3) Hand over tools, potions and keys with a signed handover.
(4) No person on the previous shift shall leave work empty until the person handing over the shift has arrived.
(5) Off-shift employees, must be reported truthfully registered items consumption records.
3, shift handover discipline
(1) service personnel must be on time to hand over, and carefully review the handover diary, to complete the previous shift's legacy.
(2) In case of special circumstances, the shift handover personnel must take the initiative to inform the successor of the work not completed.
(3) The successor must arrive early to take over the shift and notify the shift handler of any special circumstances.
(4) No special events, no one to take over, can not leave the post, empty post.
(5) Pay attention to the discipline during the shift handover, no loud noise, noisy.
4. Holiday shift handover
(1) Arrange enough people in advance according to the holiday demand.
(2) Receive machines and materials in advance according to the work.
(3) Designate personnel in advance based on staffing arrangements.
(4) Establishing temporary systems and contact information for holidays in advance.
5. Meal time handover
(1) Shift meal according to your organization.
(2) According to the workload, the supervisor will arrange for employees to eat in shifts.
(3) During normal operation, meals are served in two batches for positions above the double.
(4) During normal operation, a single person on a post should eat in separate sections and layers.
(5) Supervisors and shift supervisors eat in two batches with the shift.
(H), the strict implementation of the regular meeting system:
1, monthly meeting:
Opening on the first of each month, the regular meeting of all employees, announced this month praised and criticized employees, the supervisor to arrange for this month's key work, informed of the deficiencies in the work of the previous month, to put forward ways to improve the conveyance of the spirit of the company in the near future, as well as the company's major decisions.
2, weekly meeting:
Weekly meeting on Monday, the director of the week to arrange the focus of the work, inform the last week's shortcomings in the work of the proposed improvements, pay attention to the prevention and adjustment.
3, daily meeting:
Every morning and evening a short meeting to arrange the focus of the work, shift handover check grooming, key handover, notification of the work of the problem, to stimulate the enthusiasm of the staff to improve the efficiency of the staff.
Eighth cleaning services
All the staff of my company **** with efforts to create a clean, clean working environment for your organization.
I. Scope of services:
1, responsible for office buildings from one to five floors of the public **** area daily cleaning;
2, responsible for the periphery of the public **** area daily cleaning;
3, daily cleaning does not include aerial work;
Note:
1, public **** area refers to the public *** area of the ground, the glass, the restroom, the pedestrian **** area, excluding the leadership and staff of the office, the public **** area of the ground, the glass, the bathroom, the staircase, not the leadership and staff of the office. Ladder, excluding leadership and staff offices, excluding green plant watering, maintenance, etc.;
2, Party B to provide staff labor insurance benefits, salary, working clothes, cleaning equipment, tools, chemicals, public **** area of life bags of garbage;
3, Party B does not provide public **** area of life trash cans, indoor and outdoor dust mats in the area of the public **** area, the bathroom (toilet paper, liquid soap, toilet paper pipette, etc.) daily routine. Toilet paper, toilet paper piper, etc.) daily consumables and items;
4, Party B is responsible for Party A's living garbage, transported to Party A's designated location, by the sanitation department unified elimination, sanitation department charged by the garbage removal and elimination fees paid by Party A, not in the contracting costs.
Two, the scope of regular cleaning (the scope of this work is not within the scope of the daily cleaning, received a written notice from the Party to start operations, the cost of another)
1, regular cleaning, including wood flooring, stone flooring, plastic floor cleaning and waxing, carpet cleaning, exterior walls, glass curtains, aerial cleaning;
2, the above regular cleaning charges according to the current market service minimum Price pricing;
Note: Ruijie company to take the whole package part of the package contracting your daily cleaning work.
Three, service standards and procedures
(a) indoor area service standards
1, PVC floor
daily at any time with the dust pusher cleaning, waxing and maintenance as required. Check carefully and deal with special pollution spots to achieve no visible dust and spoils.
2, marble and granite floor
Daily cleaning of the ground, mopping with dust mop plus detergent, disinfectant water mopping, there are stains removed in a timely manner, according to the requirements of the annual waxing and maintenance and crystallization treatment. Do no stains, no dust, no debris, the ground is clean and bright.
3, lamps and lanterns
Clean lamps and lanterns once a month, disinfection. Timely replacement of broken bulbs. Do not have dust and broken, no signs of damage.
4, wooden wall panels and wooden furniture
Furniture is wiped daily with disinfectant solution, and thoroughly cleaned once a week to achieve no dust and no scratches.
5, floor tiles
The floor tiles are cleaned three times a day on the surface of the tiles, and disinfectant cleaning is done regularly. To achieve no dust, no damage, no spoils, no water.
6, wall
According to different wall surfaces, divided into a / year, a / quarter, a / 2 months of scrubbing times, adding disinfectant water to wipe the wall, to do: no spoils, no damage, no marks.
7, windows and doors
According to different locations and requirements, divided into a daily wipe, disinfection of windows and doors and all the glass, mirrors, to achieve: no dust and spoils, no marks, no damage.
8, stainless steel items
Daily cleaning, disinfection, dust wiping, to ensure that the second time a month on the stainless steel polish, to: no scratches, cracks and small holes, no dust and debris, no marks, no damage.
9, garbage cans
Second daily wipe, weekly cleaning and disinfection, the barrel of debris is not more than two thirds, emptied every day.
10, bathroom
daily inspection and cleaning, disinfectant wipe twice, remove small ads at any time. Ensure that the sitting pool, urinals have enough deodorizer, timely replenishment of hand sanitizer. Clean the trash cans daily. Scrub floors daily, wipe mirrors, clean drip marks on mirrors four times, clean drains, wipe stainless steel products, and wipe sinks six times. Vacuum floor mats twice daily.
11, elevator hall
The floor is clean and dust-free, the walls in the elevator hall are clean and bright, the elevator doors and buttons are bright as new, no handprints, and the disinfectant is added twice a day in the morning and evening to wipe.
12, safe passage
Safety fire doors are clean, dust-free, no stains, and the floor in the safe passage is clean and free of confetti, cigarette butts, stains and other spoils.
13, the main door of the hall
Wipe the handprints on the door at any time, clean the foot pads and doorknobs outside the door daily, clean the outdoor staircase weekly, clean, vacuum and wipe the furniture, stainless steel products and wall decorations in the hall daily, and disinfect them regularly.
14, frames, cabinet shelves placed on the items without dust.
15, vents, ventilation fans cleaned once a week; lamps and lanterns cleaned once a day.
16, each restroom is clean and bright, no water, no stains, no odor; each wash basin, clean pool bright and no stains.
17, each open ditch no garbage, no moss, smooth.
18, the platforms and roofs are free of debris, no garbage, no stains, no moss, no stagnant water.
19, green grass without cigarette boxes, beverage bottle boxes, plastic bags and other garbage, cigarette butts confetti no more than 2 per 100 square meters.
20, every day on the public **** area seats, public phones disinfection once.
21. The roof deck is cleaned once a day.
22, the TV room, elevator car, elevator door with brightening agent to wipe 2 times a day.
Clean floor (dust pushes) constantly patrol the floor shiny, dust-free
Walls (wipe) once ∕ day without handprints, dust, stains
Glass doors (wipe) constantly patrol clean and shiny without handprints stains
Mats (vacuuming) 2 times ∕ day without sundry stains
Instruction signage, metal parts (wipe) constantly patrol without handprints, stains, Sterile
Service counter Constant inspection Clean and dust-free
Trash cans and bins Constant inspection No handprints, stains, no more than 2/3
Fixed
period
Clean
Clean air conditioning vents in the building 1 time/week No dust
Clean signage 2 times/week No stains and dust
Dust mats (cleaned) 1 time/week No stains, dust free
Dust mats (cleaned) 2 times/week No stains, dust free
Dust mats (cleaned) 1 time/week No stains, no dust (cleaning) 1 time/week No dust, no debris
Wash floor, partially replenish wax 1 time/3 months Floor shiny, no marks
Interior wall cleaning (thorough) 1 time/3 months No marks
Inside the garbage cans (cleaning) 1 time/week No odors, no debris
Floor (dust pulling) Constant rounds Floor shiny, no dust
Walls (wiping) 2 times / day No stains, no dust
Floor polishing 1 time / day Shiny and even without scratches
Wall lamps wiping dust 1 time / day No dust
Elevator doors (detergent wipe) 2 times / day Shiny and dust-free, no stains
Floor
Ladder Floor (wet duns) 1 time / day No accumulation of water, no debris
Handrail (detergent wipe) 2 times /day No marks
Window sill (wipe) Constant patrol No accumulation of dust and debris
Doors and plating 1 time/day No dust and stains
Walls (dusting) 2-3 times/day No marks
Light fixtures (dusting) 1 time/day No accumulation of dust
Steps Constant patrol No dust and stains
Guards
Living
room Floor (sweeping) Constant patrol No debris, stains
Floor (wiping) Constant patrol No water stains, stains
Urinal (brushing) Constant patrol No water stains, stains
Congratulatory toilet (brushing) Constant patrol No water stains, stains
Countertops (cleaning) Constant patrol Bright, no water stains, stains
Mirror (wiping) Constant patrol bright, no water stains, stains
Trash cans (flush) (scrubbing) 2 times / day No debris, stains
Toilet paper, absorb also replenished Constant patrol No lack of
Electroplated parts Constant patrol Bright, no handprints, stains
Separator panels and doors Constant patrol No stains, dust
Floor cleaning 1 time / month No water stains, no Stains
Walls (cleaner cleaning) 1 time/month No marks
Partition panels and doors (cleaner cleaning) 2 times/month No marks
Complimentary bucket (special cleaner) 2 times/week No odor, no debris
Countertops (special cleaner cleaning) 1 time/week No water stains
Ceilings (wiping) 1 time/2 months No dust
< p>Lighting fixtures (wipe) 1 time/2 months No dustVents (cleaner wipe) 1 time/week No dust accumulation
Electricity
Elevator floors (sweep, wipe) Constant rounds No stains
Walls, keypads (wipe) Constant rounds No handprints, no stains
Doors (wipe) Constant rounds No handprints, no stains
Carpets, elevator slots (vacuuming) 2 times/day No dust accumulation
Floor in elevator (cleaning) 1 time/week No debris, no stains
Air-conditioning outlet ceiling 1 time/week No dust accumulation
Cabin walls (wiping with detergent) 1 time/2 weeks No dust, no water stains
Elevator compartment, elevator car 1 time/2 weeks No dust, no water stains
Overall Cleaning 1 time/week
Special floors Stone floors Constant inspection No debris, no accumulation of dust
PVC floors Constant inspection No debris, no accumulation of dust
Carpets Vacuuming 1 time/day Wet scrubbing 1 time/2 weeks, Overall cleaning 1 time/on-demand
Departments, clinics Rubber floors 1 time/on-demand No debris, no accumulation of dust
Departments, clinics Tiles 1 time/on-demand Brushing 1 time/on demand Scrubbing/on demand
2, peripheral area service standards:
1, road cleaning standards: visual ground without debris, water, no obvious stains, mud; roads, sidewalks, no stains, sputum stains per 200 square meters to control within one; pedestrian pavement is clean, no dust, no debris, garbage, and sputum stains; roadway garbage can not be left for more than 10 minutes.
2, the yard's cleanliness standards: the ground is clean and free of dust, stains and garbage; flower beds are clean and free of stains; the yard's garbage retention time does not exceed 15 minutes.
3, green belt cleaning standards: visual green belt without obvious garbage, leaves; per 100 square meters of cigarette butts control within 1.
4, water system cleaning: water system cleaning work should be carried out once a day to keep the water system surface without floating objects; floating to the near shore of the garbage, the cleaners at the shore with work tools to salvage the floating garbage on the lake surface.
5, street lamp cleaning: street lamps should be cleaned once a month; street lamp cleaning should be carried out during the day when the lights off power, before the operation of the cleaning department supervisor should notify the mechanical and electrical maintenance department to disconnect the power supply.
6. Cleaning of publicity signboards: when there are stains, use detergent to apply to the stains, wipe with a rag, and then wash with water. Publicity signage cleaning: when there is advertising paper, please first tear off the paper and then wipe with a wet rag, and then wipe clean with a dry cloth, if there are stains on the application of detergent for cleaning; publicity signage, etc. should be wiped once a day.
7, garbage can cleaning: garbage cans are cleaned once a day, in special circumstances should increase the number of cleaning. Cleaning should be completed and into the garbage cans back to the original place, and a good set of garbage bags. Clear standards should be achieved: visual garbage cans without stains, no oil stains; garbage cans around no water.
Fifth, Party A's strong cooperation is essential for Party B to carry out its work smoothly in the future; to ensure that Party B's work is completed quickly and smoothly, Party A is required to provide the following property facilities and help:
1, Party A is required to provide convenience for Party B's reasonable work in the enterprise.
2. Provide an office for Party B's on-site management personnel to work, hold regular meetings and daily management.
3. Provide a storage room for cleaning supplies, tools, equipment and consumables.
4, provide a locker room (staff changing, dining and shift handover).
5, a fixed internal telephone, to facilitate the work of both parties to coordinate, scheduling.
6, after the signing of the contract, Party B needs 15 days of preparation time for personnel recruitment, physical examination, training, facilities, uniforms and other preparatory work.
7, to ensure the smooth running of the cleaning work of Party B, Party A needs to be equipped with the following facilities:
(1) Hall entrance set indoor and outdoor dust mats and waterproof mats.
(2) Outdoor public **** area equipped with movable large trash cans, easy to collect and remove garbage.
(3) Three-wheeled garbage trucks for garbage removal.
(4) 2 walkie-talkies for on-site management personnel to communicate with Party A in a timely manner, and for the timely handling of emergencies.
The tenth training program
With the modernization of management methods and management tools, the structure of the property management team has also changed. Practitioners have been equipped from labor-intensive to technology-intensive transformation of the proportion of management and operational staff to narrow the management personnel need to be highly educated, high level of complex talents. For this reason, our company in the staffing adhere to the "lean, efficient, dedicated" principle of employment as the basis for determining the "emphasis on education and ability, more important level of character" of the employment standards, strict selection of talent off. The management of the basic quality requirements through the intelligent, professional knowledge of property, computer use and other assessments, in the academic requirements to reach the level of college or above, in engineering positions is the introduction of engineers above the professional talents.
In the source of talent, we adhere to the internal selection and training of the main, and high standards of external professionals to ensure that the management team of high quality and level. We require that transactional managers must be multi-talented and implement multi-purpose posts. In the construction of the management team, we will adopt a combination of standardized management and humanized management, the use of incentives to fully mobilize the enthusiasm of all employees, strict assessment, and the implementation of the last elimination system to ensure that the management objectives can be achieved.
I. Purpose of training
(1) In order to make the training more effective, our company determines the objectives and draws up the training plan according to the characteristics of each project, and on the basis of this, draws up the organization of training, curriculum, training methods and time limit.
(2) After the development of the plan, according to the implementation of the training program, the flexible use of appropriate training methods and forms of training to achieve the desired results.
(3) The assessment and evaluation of training is an extremely important part of the training work, where we fully understand the effectiveness of the training, to grasp the effect of employee acceptance.
(4) Finally, according to the evaluation and assessment, timely adjustment of training ideas, to determine the future focus of training, and apply the theory to practical work, so that the training work is really implemented in practice.
(5) Our training goal is: through training, improve the cultural quality of management personnel, business skills and management service level, for the company to train a good quality, professional property management team, so that property management is more productive.
Two, staff training: divided into entry, on-the-job, promotion training
Property management companies are labor-intensive enterprises, most of the staff for the blue-collar class, so in order to improve the level of property management, to improve the overall quality of property management staff, only through the week after week of training.
1, induction training
New employees to join the company are required to undergo a period of 3-5 days of off-the-job training, training content mainly includes:
(1) the company's basic information, including the nature of the company, size, development direction, management projects, the company's management structure, corporate culture;
(2) the company's basic administrative, personnel system;
(3) the main responsibilities of each department of the company;
(4) the company's quality management system;
(5) the staff service consciousness and service concept;
(6) the emergency emergency time handling;
(7) visit the company's management program.
2, on-the-job training
Through on-the-job training, employees can not only master the job content and job duties of the position, but also through job rotation training, can master the job duties of the related positions and workflow, so as to achieve the effect of multi-tasking. The main contents of on-the-job training include:
(1) Staff manners and courtesy;
(2) Staff service consciousness;
(3) Fire fighting knowledge;
(4) Communication skills with customers;
(5) Skills of dealing with customers' complaints;
(6) Handling of emergencies;
(7) Awareness and skills of standardized management;
(8) Awareness and skills of management;
(9) Awareness and skills of management;
(10) Awareness and skills of management
(8) team awareness development;
(9) knowledge of quality management system;
(10) knowledge of property management;
(11) relevant laws and regulations;
(12) borrowing and learning from the management experience of advanced companies;
(13) property management service process;
(14) sense of market competition;
(15) knowledge of the market; and
(16) knowledge of the management of the property management industry. (14) Awareness of market competition;
(15) Acceptance of the property;
(16) Code of Conduct for employees;
(17) Employee duties;
(18) Cost awareness;
(19) Project management points.
3, promotion training
In order to meet the company's growing business needs, but also in order to provide each employee with a good space for development, the company encourages employees to forge ahead, but also to provide the following training for the promotion of the staff:
(1) management skills;
(2) cost awareness and cost control;
(3) stress training;
(4) training for the staff of the company;
(5) training for the staff of the company;
(6) training for the staff of the company. ) stress training;
(4) field study abroad;
(5) advanced management experience at home and abroad;
(6) financial management knowledge.
4, Ruijie service personnel training includes six major parts: namely, pre-job education, pre-job training, orientation training, on-the-job training, etiquette and manners training, basic skills and ability assessment.
5, pre-service education: to understand the purpose of the enterprise, the spirit of the enterprise, the current state of the enterprise, the enterprise organizational structure, the enterprise's service quality policy and objectives; with professional ethics, customer service awareness; familiar with the company's management and the work of each department responsibilities. Comply with the company's rules and regulations, and fulfill the code of conduct for employees.
6, pre-service training: learning general knowledge of cleaning services, the correct use of detergents, mastering the use of cleaning equipment, tools and maintenance methods, to avoid misuse; to strengthen the sense of service, emphasizing service quality standards.
7, safety education: fire, electricity, theft awareness, improve self-protection capabilities; with emergency measures for special events, such as fire, theft, water leakage and other unforeseen circumstances.
8, orientation training: according to the work required to clarify the work of the employees and their positions in the post cleaning services operating procedures, coordination and cooperation between the positions; familiar with the ground care, professional carpet care, stone care, stainless steel care and hygiene odor control and cleaning methods.
9, etiquette training: focus on grooming, maintenance of the company's image; the use of polite and civilized language; between employees, up and down the use of polite and civilized language.