Property receptionist job duties 10
In the development of a constantly accelerating society, in many cases we will come into contact with the job duties, the development of job duties can effectively prevent the overlap of duties and the phenomenon of work tug of war. So the development of job duties is really difficult? Here is my collection of property receptionist job duties, I hope to help you.
Property reception duties 1
1, strictly abide by the rules and regulations of the Group and the property company;
2, responsible for receiving calls, visits, repair work;
3, responsible for reception of merchants, residents complaints, need to be forwarded to the relevant departments to deal with the matter, pass, and supervise the processing process and the results, and do a good job of the relevant records;
4, responsible for apartment tenants access card sales;
5, responsible for apartment tenants temporary residence permit for the collection of information, verification work;
6, responsible for merchants, tenants, and forced to leave the field of entry, exit, and exit of the ledger update;
7, responsible for the management of the key management of the vacant room;
8, responsible for the management of the market radio;
9, obey the leadership, to complete the work assigned by the higher leadership.
Property receptionist duties 2
1, responsible for the reception of the front desk service hotline and telephone transfer, do a good job of the caller's advice, important matters carefully recorded and conveyed to the relevant personnel, do not miss, delay;
2, responsible for the reception of visiting customers, the basic consulting and introductions, the strict implementation of the company's hospitality service norms, to maintain good manners and courtesy;
3, Receive and send the company mail, newspapers, magazines, faxes and articles, and do a good job of registration management as well as forwarding work;
4, is responsible for express mail delivery and receipt, air tickets and train tickets for accurate booking;
5, is responsible for the front desk area of the environment to ensure that the equipment is safe and functioning properly (including photocopiers, air-conditioning and card machines, etc.);
6, to assist the company's staff copying, faxing and so on.
7, staff attendance system maintenance, attendance statistics and out of personnel management;
8, accept the administrative manager's work arrangements and assist the personnel clerk to do a good job in the administrative department of other work.
Property receptionist duties 3
1, responsible for service calls and on-site reception of visitors;
2, for the relevant procedures;
3, on the owners, tenants or commercial tenants of the consultation, repair or complaints and other issues such as truthful records, classification, hand over to the person in charge of the relevant departments to deal with;
4, is responsible for the implementation of the complaints, repair and so on, tracking and return visit;
5, the property management system is not a good place to start, but a good place to start.
5, to assist the superiors regularly carry out customer satisfaction surveys, timely collection of feedback.
1, reception of business calls and visits, registration of feedback and follow up on the results;
2, to assist owners for the delivery of housing, renovation and other formalities;
3, dealing with the business scope of the collection, on behalf of the business, commissioned;
4, coordination of internal and external resources to help implement the customer service;
5, the leadership of the other matters. 5, the leadership of other matters.
In order to standardize the management of the front desk, improve the overall image of the company, better service for the majority of customers and friends, especially the development of this responsibility.
First, departmental management
1, the front desk clerk directly under the management of the office, other department heads and managers have the right to supervise and manage their supervision and management.
Second, the content of the work
1, always adhere to the front desk workstation, comply with the company's rules and regulations, do their jobs, not to leave at will;
2, responsible for the reception of daily visitors and registration work, should be decent and generous, courteous to others. Reception of unknown visitors, first ask the reason for the visit, according to the reason to see whether it is not related to the personnel, or need to find the relevant personnel and then reception;
3, timely and accurate reception, transfer phone, Putonghua standard, courteous and cordial, succinct and clear;
4, should take the initiative to greet the leadership of the company with the entry and exit;
5, take the initiative to communicate and coordinate between the various departments The relationship between the work outside the purview of the timely report. Management of the front desk equipment, such as the use of equipment found to be abnormal should be promptly reported to the relevant personnel, and timely processing;
6, maintenance of the front desk hygiene, to maintain the reception area's 'hygiene;
7, on-duty service: responsible for the second floor of the Complex, private dining room banquets, and the third floor of the Leisure Club on duty work.
Third, the instrument form
1, with a smile, to maintain a standing position, neat and generous clothing, clean hair, talk civilized and generous, makeup elegant and fresh;
2, prohibit jostling and play, is strictly prohibited during working hours to gather a crowd to chat and make a lot of noise;
3, pay attention to civilization of the office, it is strictly forbidden to The first step is to make sure that you have a good understanding of what you are doing and how you are doing it.
1, reception of customer inquiries and complaints, answering customer inquiries and complaints, answering customer inquiries and complaints, and make a good record, in a timely manner will need to deal with the issue of notification of the relevant personnel, tracking the results.
2, in accordance with the requirements of the system documents, for the residents to check in, guide residents to fill out the standard check-in data, regularly organize the information, check, register and submit to the data room archives.
3, is responsible for handling the tenants decoration procedures, according to the provisions of the collection of relevant information, strict audit of the qualifications of the renovation team and renovation of the validity of the documents of the workers, for the "renovation license" and "renovation of the construction personnel temporary pass", and make a good record.
4, responsible for mail, document receipt and registration.
5, monthly report to the department head of the month's work, regular business exchanges with colleagues.
6, responsible for management office maintenance and service visits, timely visit to the detailed records.
7, to complete other work assigned by the higher leadership.
1, is responsible for answering all kinds of repair, consulting, service and complaint telephone, according to the requirements of the timely transfer, registration and tracking implementation. Responsible for property front desk daily repair, repair records, issued repair orders, and responsible for organizing repair orders and tenant information.
2, responsible for the entry and exit of the property for foreign personnel passes, and to assist in handling all types of property-related credentials.
3, is responsible for receiving, reception and initial follow-up customer complaints or suggestions, do a good job of registration, and timely referral to specialized staff to deal with.
4, responsible for receiving and reporting all kinds of emergencies, and timely notification of the department head and the company's relevant personnel.
5, to assist in maintaining and ensuring the normal operation of fax machines, photocopiers, conference rooms, access control systems and other office facilities and equipment.
6, other work assigned by the superior.
Property receptionist duties 8
1, responsible for the reception work, do a good job of registration of visits;
2, responsible for the tenants for the occupants, decoration procedures, dealing with tenant consultation, complaints, return visits and other work;
3, responsible for the property fee and other simple fee collection;
4, proficient in the use of office software, teamwork spirit.
5, with affinity, strong sense of service, clear thinking, language expression ability
Property receptionist duties 91, responsible for sales lobby, apartment lobby, film and television hall door opening, locking and film and television hall equipment switch and daily maintenance.
2, responsible for sales lobby, apartment lobby, swimming pool lights on.
3, responsible for room check-in procedures, cashier with the collection of housing deposit and registration of the guest's contact number.
4, answer internal and external phone calls, make reservations and guest inquiries.
5, familiar with the price of the room, the location of the direction, the advantages and disadvantages of the room and the operation of the equipment, accurately grasp the state of the room, skillful check-in procedures, improve the occupancy rate of the room and the occupancy rate.
6, after accepting the guest booking to inform the room service staff to open the guest room air conditioning, check the health of the room, ready to open the room.
7, pay attention to grooming, familiar with the function and price of each department of the club, and patiently and appropriately answer guests' inquiries.
8, do a good job of public security networking, accept the public security of the registration check.
9, responsible for filling out business reports, room status and reported to the office.
10, play the work of initiative, to complete the superior to the task.
11, seriously do a good job of work handover records.
Property receptionist duties 10
1, answer the consultation, maintenance calls, the work will be conveyed to the relevant departments;
2, maintenance orders issued, follow up on maintenance matters; summary of the warehouse collaterals information;
3, reception of all kinds of customers and visitors, and timely handling of their difficulties and requirements encountered in the building, to provide the appropriate services and the necessary assistance;
4, temporary access card recovery, inventory, record and report work;
5, VIP reception, to provide etiquette guidance services;
6, to keep the reception desk inside, the desktop clean, clean, no dust, no stains. Front desk use of various types of equipment such as phones, printers, etc. placed in an orderly manner;
7, to complete other tasks assigned by the superiors.
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