The reason for this problem should be that the windows image acquisition service of the system is not turned on. If you want to install an imaging device, such as a digital camera or scanner, you must turn on this service. The steps are as follows:
1. Enter services.msc in the start menu, and then press Enter.
2. Find windows Image Capture (WIA) in the window that appears, double-click it, and then select Automatic in the startup mode drop-down menu, and then select Apply-Start-OK.