Some good words, good sentences describing good products, good after-sales service, good technology, good service and so on.
Elaborate
General product after-sales service to do very well in general with what words to describe the better
Quality service - refers to in line with the industry standards or departmental regulations and other general premise, the services provided to meet the reasonable needs of the service users and the value of the appropriate expectations, to ensure that a certain degree of satisfaction. A certain degree of satisfaction is guaranteed.
Words to describe a good service attitude
Nanny service This is the service slogan of Leclave Leisure Department Store
What words are used to describe a very good after-sales service in the format of xx's after-sales service, or xxxx's after-sales service 5 points
Passionate after-sales service
Words to describe a good service
Words to describe a good service
Words to describe a very good service. Words describing good service attitude:
Sincere, humble, respectful
Amiable, pleasant, and respectful
Words describing good service
Wholeheartedly, with all my heart and with all my energy, and with no reservations at all.
All-encompassing All aspects are taken care of without omission or negligence. It also means that although all aspects are taken care of, they are generalized.
宾至如归宾：客人；至：到；归：回到家中。 The guests come here as if they were returning to their own homes. It describes the hospitality of the guests.
Considerate - Considerate: to understand the state of mind and the situation of others carefully, and to give care and attention; Into the small: to reach a subtle level. Describe the care or concern for people as exceptionally attentive and thoughtful.
No matter what - micro: fine; to: to. There is not a single delicate place that is not taken care of. Describe the care, care is incredibly meticulous and thoughtful.
Ask long and short - describes caring and considerate.
Words describing especially good service
宾至如归 [bīn zhì rú guī]
Basic Interpretation
宾：客人；至：到；归：回到家中。 The guests come here as if they were returning to their own homes.
From Zuo Zhuan (左传-襄公三十一年)："Bin is at home; there is no fear of disaster; there is no fear of robbers; and there is no fear of dampness.
Words to describe good service attitude
Talented, capable; adaptable Active, active; enterprising Ambitious; amiable
Friendly; analytical Understanding; ambitious, aspiring Bold, adventurous; capable, talented, careful;
Service What adjective describes it better
It also means that while taking care of all aspects of the wholeheartedly devote all their energies to give care and attention; into the smallest, thoughtful; return, no reservation at all. Thoughtfulness - to be considerate, to take care of with great care and consideration. All aspects are taken care of in every way. Meticulous - micro: to: to return home without omission negligent: to reach the level of subtlety: guest: to be attentive to understanding someone's state of mind and situation; to. Describe being unusually attentive to someone's care or concern. Describe care. Describe hospitality to guests as warm and attentive. Guests arrive here as if they were returning to their own homes; to: to. There is not a single slender place that is not taken care of, but generalized. Ask long and short questions - describe caring and considerate to the utmost: subtle. Bing to home Bing
After-sales service can be described in more beautiful and better words
After-sales service can be described in more beautiful and better words
After-sales service can be described in more beautiful and better words, but also can be described in more perfect and more intimate.
2. After-sales service quotes and phrasesReading is good, but it must be remembered that a book is nothing more than a book, you have to use your own brain. -- Gorky, "On Earth", meaning that we should not read blindly, but to use our brains to read, only then we can absorb knowledge.
Criticism is a science. -The Complete Works of Pushkin, Volume VII, meaning that we have to accept criticism and not to run away from it, because with criticism we can keep progressing and will not fall behind.
Learning is light. -- Gorky, "The Fallen People", meaning that we have to learn knowledge, even if we are poor or tired we have to learn, knowledge will bring us light!
An inch of time is an inch of gold, an inch of gold can't buy you an inch of time.
One inch of gold, one inch of gold can't buy you time.
Also in the language!
Okay, let's give you a few
矜而不争，群而不党-
Translation
A gentleman is solemn and self-respecting but does not fight with others; he is friendly with others and unites them but does not favor one another.
Note
The language is from the Analects of Confucius - Wei Linggong (卫灵公), in which Zi said, "A gentleman is reserved but does not contend with others, and is united in love but does not favor one another.
Zhu Note: Zhuang to hold their own said reserved. However, there is no perversion of the heart, so do not fight. And to deal with the crowd said group. However, there is no intention of Abi, so not party.
"Justice": reserve is easy to fight, the group is easy to party, so the gentleman to stop.
Party; partiality, favoritism.
Qun; to get along well with others and unite them.
Explanation
This is a Confucian attitude and philosophy advocated by Confucius. Gentlemen respect themselves without infringing on others, so their attitude is dignified without fighting with others; gentlemen are united in friendship and love without favoritism to each other, so they are able to be grouped together without colluding with others.
The Eight Rowers: "Gentlemen have no quarrels."
Shuzhi: "Chen Si Luo said, 'I have heard that gentlemen do not party.'"
"Zi Lu": "Gentlemen and different, the small man with the same and not and"
These are said to be similar to the meaning.
Today we can see this as a reflection of the noble character that society should promote. As a person of integrity, he or she should be able to do what is described above - to be reserved, not to fight, not to be partisan. And the emphasis here is not on the individual's behavioral fixation, but on the ideological "reserve". This is what we have always emphasized, "prudence" of a specific performance. More than that, the Chinese people, in pursuit of "goodness" of a good way, and this process, is what we call "indoctrination".
3. The gods please teach ~ ~ ~ ~ about the after-sales service statements classic statements to give extra points little brother kneeling, salesservice, from the beginning of the smile "win" No one likes to lose, the game, the competition, the life, the work ...... How can I win? Analyze the word: any industry, position, the foundation is the need for eloquence, communication skills to win-win! As an after-sales repair and installation master, you need to communicate more with customers, communicate with coworkers, communicate with supervisors, friends, family and so on! Especially in front of customers, your demeanor, your service language, your attitude, your way, will affect the entire company's sales performance and the overall development of the future! It will also affect your personal development space in the future (salary, promotion, other people's perception of you, social status, etc.). Today, to give you the main content of three major blocks: service attitude, service language, complaint handling First, the service attitude: attitude determines the height of the results of thinking: Bottom line: the drop that scientist? Why? Because the title of the problem to be solved is "hot air balloon overweight crash" rather than any other scientists.
And the bottom line is the weight of the balloon. So "lose weight and live" - is the bottom line answer to this story.
What is the bottom line? The bottom line - is that if you don't do it, you die! If you compare your boss to your customer, what does it take for your customer to pay your salary? There is only one conclusion, when you create value for your customers and deliver results for them. Who provides high value.
Whoever pays high. You must understand that customers pay you because of the results of what you do, not because of what you pay.
It doesn't matter how hard you work, but it does matter what value you provide. Attitude is not equal to the results The concept of many employees: I do not have the credit but also have hard work I work so hard I often work overtime Out of work have to give me a salary I can not spell out the results, at least spell out an attitude Conclusion: no results of the effort, is useless; no results, means that we will go back to the beginning, everything starts from zero - we have to rely on the results! Survival! Labor is not worth much, the result of labor is worth something! Completion of the task is not the same as the result: the story of the train ticket Going to work is not the reason for getting paid; providing results for the enterprise is the reason for getting paid.
Companies rely on results to survive, employees rely on results to get paid. There is money for results, and no money for no results! So: the results are not done to the manager! Results are not done to the boss! Results are not done to the company! The result is to do to their own! Second, the service language: According to statistics: 40% of the people are dissatisfied with the tie and other clothing with improper; 62% of the people are dissatisfied with the behavior of chewing gum; 65% of the people are dissatisfied with the leather shoes are not clean; 85% of the people are dissatisfied with the clothes are wrinkled; 100% of the people are dissatisfied with the lack of etiquette.
Is not etiquette and politeness important?1. Before you start talking, always smile (money):? To maintain a smile with the other side of the square; above the other side of the line of sight of the smile will make people feel belittled;? Below the other side of the line of sight of the smile will make people feel wary; eyes to have the courage to look at each other, followed by the courage to accept each other's gaze (Note: frank rather than stare). 2, the face to the user, never with the user "equal", reasoning should be allowed 3, do not try to blame the user, never argue with the user, this is the meaning of service etiquette 4, never let the user "equal". The meaning of service etiquette 4, never say: this is not our responsibility, we provide, you do not understand, you are wrong! And so on 5, to listen patiently, let the user to express the meaning of the complete 6, the whole use: please, hello, please, trouble, bother, please wait, very sorry, sorry, thank you, thank you for your support, more bear with us, this is what we should do, okay, goodbye, and other polite phrases 7, to the tone of voice of the solicitation to speak, such as: do you see this solution okay? What else do you want.
This allows users to feel friendly, not hard. 8, pick up the phone with a smile 9, ? Please rest assured that we try (fast) to help you solve.
? Sorry to keep you waiting. ? Sorry, today there are many people, did not arrive in time, please understand.
? There are still a lot of imperfections in our work, please give us more comments.
? I can reflect your comments to the leadership to further improve our work. ? I am sorry, it is my sloppy work, I will correct it in the future.
? Your comments are very right, it is our mistake, I apologize to you in advance.
? Comrade, I'm sorry, I can't decide on this issue, please wait a moment, I'll ask the leadership.
? Comrade, I'm sorry, this issue can not be decided at the moment, please bear with me.
? Please forgive me for delaying your time, thank you. ? It's okay, this is what we should do.
? You're welcome, goodbye. 10, knock on the door: knock gently three times, introduce yourself (who am I, which company do I represent, what am I here to do?) ), can I come in? Ask for permission to go in again.
Shaanxi proverb: out of the door to see the sky, into the door to see the face; will not burn incense to offend God, will not speak to offend people! Third, the complaint processing: first deal with the mood, and then deal with things! Do the problem of the terminator, do not do the problem of the passer. 1, let the customer vent: when the customer complaints, you remember not to talk to the customer for the top, which will only add fuel to the fire, you have to let the customer vent first, after venting he will not have anger.
After all, the customer's intention is: to express his feelings and solve his problems. The best thing you can do when a customer is venting is: listen carefully.
2, full apology, let the customer know that you have understood his problem Apologize does not mean you did something wrong. The customer's right or wrong does not matter, the important thing is how we should solve the problem without letting him spread.
3, collect information about the accident: your task: to understand the actual situation. Figure out what customers actually want? You need to understand what the customer's criteria for judging quality, and how to use, he wants to change to what kind of product.
4, proposed solutions: the solution to the customer's problem is our fundamental, and customer communication is the most taboo is that you and the customer call dozens of minutes still do not understand the customer's problem. 5, ask the customer's opinion: the customer's idea sometimes and the company imagined many differences.
You'd better provide a solution and then ask the customer's opinion. If the customer's request is acceptable, then the best way is to quickly and happily complete.
6. Tracking service: give the customer a call to confirm whether the customer's problem.
4. The product's after-sales service does a very good job of what words are generally used to describequality service Nanny service comprehensive and considerate considerate and attentive to every detail
First, quality service
refers to the premise of conforming to the industry standards or departmental regulations and other general regulations, the services provided to meet the reasonable needs of service recipients and the appropriate value of the expectations, to ensure that a certain level of satisfaction.
Second, nanny service
This is the service slogan of the Leklaf Leisure Department Store
Third, everything
All aspects can be taken care of, no omission negligence. It also refers to the generalization, although taking care of all aspects.
Fourth, considerate
Considerate: careful understanding of other people's state of mind and situation, to give care and attention; into the subtle: to reach the subtle level. It describes the care and attention given to people in a very careful and thoughtful way.
Fifth, no matter what
micro: fine; to: to. There is no place that is not taken care of. It describes the care and attention that is meticulous and thoughtful.
5. A short language expression: the definition of after-sales serviceAfter-sales service is when the product is sold, the manufacturer is responsible for the user free installation, commissioning, so that users can use the product normally. And in the warranty period of the product free of charge to the quality of the product and the user to solve the problem. The user product problems of the over-warranty for a reasonable fee to give a solution.
Now is a competitive market economy, consumers are no longer just buyers of products, consumers buy products at the same time also bought the product after-sales service. So for consumers, they not only want to look at the quality of the product itself, but also look at the associated after-sales service is good, only two aspects of the consumer satisfaction, he will buy the goods.
So good after-sales service is a necessary means of market competition. It is indispensable.
6. How to do a good job of after-sales serviceHow to do a good job of after-sales service insights
Clicks:23700 Date:2009-9-8
How to do a good job of after-sales service
How to do a good job of after-sales service?
1. Good state of mind, tolerance, forbearance
2. Honesty, do what you say.
3. Good knowledge.
4. The premise of limited technology (to provide additional services to compensate for technical deficiencies)
5. Establishment of customer files (classification ABC)
6. Encountering customer problems (problem solving, to be fully accountable)
7. Customer requirements:
1) to be cared for, otherwise there is a sense of loss
2) Customer requirements Be listened to (difficulties, problems)
3) Customers require us to specialize our services
4) To respond quickly to solve the problems raised by the customer (indicating that it is important to pay attention to the customer's opinion)
8.
9. Establish a customer profile (classification ABC), the reason for the purchase at that time, I was committed. Now and my situation.
Format, process, satisfaction with the product or service. (Ask AB customers to refer new customers to you)
10 humanized service, a center, the customer's background. Two basic points, emotional lines, winning in the details. (put a small gift in each box), the customer will compare the people who provide services to him. Peers.
11. Product quality problem solving ideas: 1. timeliness (feedback) 2. professionalism 3. attitude of tolerance and forgiveness 4. guide the customer, how to solve the problem
12. (In person or in the form of a letter)
7. How to do a better job of after-sales serviceUsually, user satisfaction is the market standard for testing product quality.
My company's top management has always focused on after-sales service and support, so that the work of the after-sales service department has a reliable guarantee. In this "all for me, all for me" service-oriented society, as a professional pump products after-sales service department, we must provide users with the most timely and perfect service.
According to years of experience in the actual work of after-sales service, and the company's products each year in the installation, commissioning, the use of the process of the problem of statistics, categorization, analysis, I think there are the following aspects of the work need to be further perfected: in particular, the entry is not owed to the new colleague, it is more important to pay attention to. First, the active service of all branches of the salesman in the user began to enter the signing process, after-sales service should begin to enter the work process, first of all, the bidding documents need to be interpreted in detail and a thorough understanding, in order to prevent problems before they occur, and users, design institutes, installation companies and other units of the technical documents need to be signed in writing to confirm that the pumps, especially the steering, use of the media, and so on.
If the user has negligence, we have to remind them in a timely manner, of course, ultimately need to be confirmed by the user, so that active service can be avoided in the future after-sales service work in the many unnecessary trouble. When the goods are sent to the scene, our sales staff should bring the relevant information and procedures to the scene.
Unpacking acceptance, delivery of equipment to the user, but must be signed to confirm, especially the random documents, accessories and so on. And need to know when the user to install equipment, and equipment temporary storage and short-distance transportation of the relevant matters.
Sales service personnel to take the initiative to inform the user to install the equipment, many of the technical requirements. For example: some pumps are strictly prohibited reversal and need to be disconnected from the motor and the pump in the middle part of the connection to determine the correct steering and then connected, some pumps can not withstand any additional piping weight; some pumps are mechanical seals, in the pump cavity is not full of liquid is prohibited to run; self-priming pump installation more requirements, how to make the pump smoothly as soon as possible to complete the self-priming process, its self-priming principle is how, etc., we are as professional as possible, take the initiative to inform the user when the equipment is installed We will take the initiative to inform the user that when the equipment has been used in the user's production site, it does not mean that our sales service has nothing to do, the active phone call to understand the operating conditions of the equipment site, prompted by some of the precautions, through good and close communication, from the business relationship can be extended to a close friend, some small problems can be solved on behalf of the user; some of the problems is not a problem at all, may be the user operator's misunderstanding of the equipment. Some problems are not problems at all, may be the user operator misunderstanding of the equipment, so that the same can be solved by phone, and both sides do not bother effort, both happy.
These jobs I believe many of our sales colleagues have successfully done, and tasted the joy of it. Second: we must do a good job before the service of all the preparations and services in the process of the details of the work of our products, delivered to the user is a certain warranty period, any equipment in operation may be big or small problems, when we receive the user's maintenance information, we must respond quickly, and at the same time, do a good job to go to the scene before all the preparations (except for the telephone can be resolved).
Blindly go to the scene is not high-quality after-sales service, before going to the scene, a detailed understanding of the current state of the equipment is very important to sharpen the knife, go on the way to contact the relevant matters, to the scene immediately after the work, of course, but also to comply with the user's site safety, health and other relevant regulations. Maintenance work is completed, we must adhere to the normal operation of the equipment with load, then need to fill out the after-sales service single, so that operators and their department heads to sign to confirm that the single fill in the contents of the maintenance should be run by the normal operation of the word, under the condition of the sale of service should be photocopied, so that the user to take the original, we bring back a copy of the can be even a day late to leave the field are to do the above work.
For equipment in the maintenance process only to find the need to replace a part and the need for headquarters shipments, to inform the user in detail, most of the equipment at this time has been dismantled, you need to inform the user of all the parts should be collected and stored well, shall not be lost or damaged, we need to do a good job of our sales staff to wait for the pieces of all the work before leaving the field, the same needs to be signed service order, the content can be filled out according to the facts. Third: paid service paid service is not divided into warranty period and outside, this is very simple reason, we can not guarantee that all users are strictly according to the equipment operation regulations and installation requirements are strictly enforced.
Even if the user to develop a rigorous operating system, there are always part of the operator has made mistakes, so it is important that we have to speak with the facts, technical paid services and business relationships do not contradict; on the contrary, we adhere to the principle (but need to be courteous and courteous) according to the chapter charges, more reflective of the standardized management of the formal company and the way of operation, such as a certain place to sell fruits, to give you a taste of one does not matter, but the cheap sale! Non-negotiable, which tells us the truth. Fourth: the importance of multi-departmental cooperation after-sales service department's work content and points, Mr. Zhang has had the most eloquent exposition, such as the doctor to the patient to see a doctor, of course, need a variety of medical equipment, urine test, blood test, electrocardiogram, electroencephalogram, how to prescribe the right medication, including the expert consultation on difficult diseases, and so on.
Similarly, our pump manufacturing enterprises have set up a number of functional departments: test center, design department, production department, quality control department and so on. Here: I sincerely hope that all departments to work together, the market feedback back to the front line, to attract enough attention to some of the same type of products with the same problem and long time not completely solved, we also want to multi-departmental consultation, come up with scientific solutions.