360°service concept Unlike other equipment suppliers, the core of AOLILAI brand is not sales, but service. AOLILAI believes that no matter how high-quality products are provided, if there is no high-quality service, the customer's problems will not be truly solved, and any brand will be worthless. Over the past thirty years, Aolea has been persistently introducing the first-class professional service standard accumulated by the group into China, and interpreting the service tenet of "customer-centered, providing excellent service, and exceeding your expectation" with constantly improving service standard.
Ollympics China has a professional design team for sports venues, which is good at planning and designing plans for customers according to the condition of venues and investment positioning, so that the design of venues can not only facilitate the operation, but also save the cost, and effectively avoid the losses that may occur in the future because of the design defects, and help customers to win at the source. Two-dimensional design, showing the entire gym layout and equipment related details, such as power outlets, doors and windows and other locations. Three-dimensional design, the use of three-dimensional art techniques to reflect the layout of the sports hall and visit the line, as well as the walls, carpets, doors and windows color and texture. The design team has created customized design drawings for many famous health clubs and hotel clubs in China, and has been highly praised by customers.
Ollywood China has service outlets in more than 10 cities including Beijing, Shanghai, Guangzhou, Shenyang, Hangzhou, etc., and has a professional technical team consisting of professional certified engineers from StarChase to meet the timely and standardized equipment installation. In the pre-confirmation session before equipment installation, the manager of the engineering department will confirm with the customer on the time, place, site preparation, power supply, contact person and other details of the installation, and prepare the logistic program with the equipment manual, maintenance information, warranty card, placement map, installation accessories and other necessary items, adequate preparation and necessary communication are the necessary conditions to ensure the installation in a timely and effective manner. In the equipment installation session, engineers will follow the requirements of punctuality, accuracy, minimizing interference with other facilities on site for installation, and according to the customer's requirements for the equipment to be reasonably set up and affixed with warning labels and assist in cleaning up the site, and finally hand over the equipment information to the customer. The triple on-site acceptance work of self-inspection by engineers, inspection by account managers and inspection by customers will ensure the quality of equipment installation. Equipment installation within 7 days, once every six months of the standardized telephone return visit can understand the use of equipment, timely detection and resolution of the problem.
AOLILAI China's 360° service is even more wonderful after equipment installation. Aolea's professional account manager will be in the equipment installation is completed, the equipment after one year of use according to customer requirements, regularly on the sports venues all staff for the use of equipment training. Including equipment brand introduction, equipment operation process, the correct use of demonstration, risk warning and other links, the whole staff of the equipment use training is to help customers all employees to understand the characteristics of the equipment, the advantages of the use of knowledge and risk avoidance of the necessary means.