If you forget the time to pay the final payment, you can find the merchant to which the product that paid the deposit before belongs and communicate with it. If the merchant agrees, the deposit can be refunded. Under normal circumstances, if the communication is good, the merchants will agree to refund the deposit.
If the merchant disagrees, you can ask the platform to intervene, but in principle, the merchant has not violated the rules, so the platform may not support your deposit refund application.
Can I get a refund if I don't pay the final payment on the Double Eleven?
1. The deposit cannot be refunded directly. If you want to refund the deposit, you must pay the full amount and then apply for a refund. Then the deposit will be refunded to you before. Or contact the merchant to open a refund window.
2. Double 1 1 pre-sells goods, and the pre-sale rules do not support refunding the deposit. If you haven't paid the final payment, you can contact the seller to negotiate. If you agree with the seller, you can apply for a refund through the refund entrance provided by the seller. The refund amount is your deposit amount, and the system will automatically approve your application. If the merchant does not agree, Tmall will not be able to support you to refund the deposit.
3. If the deposit has been paid to the merchant, the transaction will be closed. Sorry, deposit refund is not supported for pre-sale orders. Please contact the merchant for negotiation as soon as possible. If the merchant agrees, you can negotiate with the merchant for offline Alipay transfer. If the merchant doesn't agree, Tmall can't support you to refund the deposit.