:What will happen to my health insurance business after the new system goes live?
Because of the huge project of the national health insurance information platform, some of the functions of the current system are still not perfect or may not be processed properly because of network problems.
When certain business cannot be processed normally, the health insurance administration department will collect the insured's processing materials first, and the administration staff will notify the insured after processing.
What should I do if I can't settle my general outpatient and outpatient expenses online?
If you can't settle online, you can give feedback to the medical insurance office of the medical institution or the medical insurance operator, and the medical institution will contact its engineers to find the problem. If the problem cannot be solved immediately at the site, you can follow the medical institution's instructions to pay the deposit first and settle the bill with subsequent vouchers.
What should I do if I can't print the vouchers for health insurance and maternity insurance payments and need them urgently?
If the self-service printing device at the Social Security Center is unable to print the relevant vouchers, you can print them through the manual windows of the offices of the Social Security Center or through the official WeChat account of the Social Security Center or the official website.
Can Macao residents residing in Macao go online and do their health insurance business normally?
When the national information platform is online, Macao residents can use the services related to health insurance coverage and information inquiry.
What should I do if I cannot sign up for a contract or change the designated medical institution?
At present, the General Outpatient Coordination can be contracted for the first time, but the change of the General Outpatient Coordination, the change of contracting for specific outpatient diseases, and the contracting for prenatal checkups can't be operated at medical institutions.
What should I do if I can't enjoy the relevant health insurance benefits under the new system?
Some hospitals' hospital systems need to be improved and adjusted, and may not be able to enjoy the relevant preferential treatment normally. Friends can contact the medical insurance office of their medical institution to conduct a data survey and solve the problem.
Why hasn't the medical insurance account been issued normally?
Because the switch between the old and new systems involves a wide range of tasks, in order to ensure the accuracy of the amount of contributions, the new system for the first time the payment of contributions to the department will be strictly check, some areas of the individual medical insurance account contributions may be affected by the delay.