In order to better understand the main content of the property as well as the basic matters, standardize the property services, and enhance the level of property services, the Beijing Housing and Urban Renewal Authority has developed a list of "Beijing residential property service projects", which is as follows:
I. Comprehensive services
(a) the service institutions and Customer Service
1. Setting up the service place with clear guidance signs in the district.
2. Establish a customer service duty system to accept, resolve, and answer the owner's complaints, repair and other service needs.
4. Regularly listen to the opinions and suggestions of owners and property users, and accept the supervision of owners and property users to improve and perfect the service.
(ii) personnel
5. practitioners in accordance with the relevant provisions of the professional qualifications and certificates, property services related to the implementation of the relevant personnel of the boiler, elevator, electrical, refrigeration, as well as limited space, high altitude and other operations related to personal safety, should have the appropriate qualifications or entrusted to the corresponding qualification of the Units and individuals to implement. Commissioned to implement, should be clear about their respective safety management responsibilities.
6. Practitioners are uniformly dressed for their positions and wearing signs.
7. The project manager and all professional managers have undergone professional training.
(C) regulations
8. Establishment of *** use parts and *** use facilities and equipment repair and maintenance, fire safety precautions, greening and maintenance, environmental hygiene, public **** order maintenance, garbage classification, housing structure management, maintenance management, secondary water supply management, elevator management, decorative decoration management, illegal construction, Duty, financial management, fee management, training and assessment, safety production, project leader community reporting and other management systems. Establishment of emergency response plan for sudden public **** events.
9. Establishment of internal management system, property service work records.
(d) files
10. Establishment of property management files, including: *** have part of the operation and management files; *** with the parts, *** with the facilities and equipment files and their management, operation, repair, maintenance records; water tank cleaning records and water tank water quality test report; decorative management information; owners roster; signed Water supply, power supply, garbage removal, network and other written agreements; property service activities formed in the interests of the owners of other information; domestic garbage disposal ledger and other related information; owners' committees, property management committees and the establishment of daily transactions and other related information; production safety management files; property service contract filing files; property management daily service files and their complaints, repair reports and other work records. Daily order maintenance, environmental maintenance of maintenance records and files.
11. equipped with file managers. Computerized management of basic information, basic information, etc.
12. Custody of construction units to the property service provider to transfer the file information.
(E) signs
13. Setting up the prompt signs, directive signs, warning signs, prohibited signs and other types of property service information signs.
(F) public information
14. The business license of the property service provider, the basic information of the project manager, contact information, and property service complaints phone.
15. The content and standard of property services, fees and charges.
16. elevator, fire and other facilities and equipment with professional and technical requirements of the daily maintenance unit name, qualifications, contact information, maintenance programs and emergency response programs.
17. The previous year's performance of the property service contract and property service project income and expenditure, the current year's property service project income and expenditure budget.
18. The previous year, public **** water and electricity cost sharing, property fees, public **** revenue and expenditure and the use of special maintenance funds.
19. The situation of housing decoration and renovation activities.
20. The sale and rental of parking spaces and garages.
21. Other information that should be publicized.
(VII) Specialized services entrusted to the management
22. The signing of a special service contract, agreeing on the responsibilities of both parties.
23. Supervision and evaluation of the work of the specialized services in accordance with the service standards agreed upon in the contract.
(H) service quality inspection
24. Formulate and implement the inspection plan.
25. Unqualified content items for the implementation of rectification, and regular statistical summary.
26. Owners, property users to carry out regular property service satisfaction survey.
(IX) decoration management
27. Accepted by the owners of the application, signing the decoration management agreement.
28. To fulfill the obligation to inform owners of prohibited matters.
29. Inspection and supervision.
30. The temporary storage and removal of renovation garbage.
31. Establishment, collection and preservation of decoration information.
(j) Utilization of *** with part of the operation
32. Public *** proceeds separately accounted for.
(xi) Security
33. Education and training of property service personnel.
34. To inform owners and property users in a timely manner of the precautions to be taken for the safe and rational use of the property.
35. Identify the parts and places that jeopardize personal safety and formulate corresponding precautionary measures.
36. To discourage, stop and report behavior that endangers safety.
37. set up emergency rescue teams to deal with all kinds of emergencies.
38. Configure all kinds of emergency supplies.
39. Flood and extreme weather, release warning information, take precautions.
Second, *** with parts and *** with the operation of facilities and equipment, repair and maintenance
(a) integrated management
40. Comprehensive management of all types of computer rooms (marking, fire, rodent, system, etc.) daily patrol, the establishment of the ledger.
41. Develop maintenance work plan.
42. Set up equipment identification.
43. Organize maintenance and regular testing.
44. Water, electricity, gas, heat and communications and other professional facilities and equipment failure, can not be normal use, should immediately report to the relevant professional operators.
(ii) the body of the house and ancillary structures
45. Organization of **** with the parts of the daily inspection, records.
46. organize the daily repair and maintenance of *** use parts.
47. Regular census and integrity assessment of housing safety, inspection and management of accessory structures.
48. The existence of hidden safety hazards to inform the owners, and take appropriate precautions.
49. Emergency response (roof leakage, door and window leakage, falling off of external walls, etc.).
(C) Secondary Water Supply Facilities
50. Water tank management (cleaning, maintenance, etc.).
51. secondary water supply health license publicity, carry out water quality testing and publicize the test report.
52. Emergency response (water outages, pipe bursts, etc.).
(iv) Drainage
53. Sewage pump maintenance.
54. Inspection and cleaning of facilities such as rain and sewage wells, roof rainwater outlets.
55. Storm and sewer cleaning.
56. septic tank emptying.
57. Emergency response (pipe burst, pipe surge, etc.).
(V) lighting and electrical equipment
58. High and low voltage transformer and distribution room management.
59. High voltage switchboard maintenance.
60. transformer maintenance.
61. Low-voltage distribution cabinet maintenance.
62. floor distribution room (well) maintenance.
63. Inspection and maintenance of common area lighting in the building and lighting outside the building.
64. Lightning protection system maintenance and testing.
65. Emergency response (power outage).
(VI) Air-conditioning System
66. Operation and maintenance of central air-conditioning units.
67. Cleaning of fresh air units, air handler filters, table coolers, boxes, fan coil filters, etc.
(VII) security systems
68. monitoring system operation and maintenance (monitors, etc.).
69. camera operation and maintenance (cameras, heads, etc.).
70. Access control system operation and maintenance (card reader, electromagnetic lock door locks, door button).
(H) elevator system
71. daily operation and safety inspection.
72. Regular maintenance.
73. Periodic inspection and testing.
74. Emergency response (power outage, stranded person rescue, flooding).
(IX) fire equipment and facilities and equipment
75. Automatic fire alarm system operation and maintenance.
76. Operation and maintenance of fire fighting equipment.
77. Emergency lighting, evacuation instructions management.
78. Management of fire extinguishers.
(J) limited space management
79. Establishment of accounts.
80. Daily management (inspection, etc.).
(XI) Intelligent equipment
81. Intelligent equipment repair and maintenance.
Third, environmental maintenance
(a) cleaning
82. Daily cleaning in the building (building lobby, the first floor waiting room, hallway, stairs, elevator car).
83. external daily cleaning (rooftop roofs, roads and facilities outside the building, water features).
84. Rain and snow cleaning.
(II) Pest Control and Prevention
85. Issuance of safety tips before operation.
86. Safety precautions during operations.
(C) Classification, collection and transportation of domestic garbage
87. Establishment of garbage classification system.
88. Classification, collection and removal of domestic garbage.
89. Publicize the knowledge of domestic garbage classification.
90. To guide and supervise garbage throwers.
Four, greening maintenance
91. irrigation.
92. Fertilizing.
93. Pest control.
94. Shaping and pruning.
95. Weeding.
96. replanting.
97. Winter protection.
98. Green waste disposal.
V. Public **** order maintenance
(a) Watch
99. Watch on the main entrances and exits.
100. Watching of surveillance system.
(II) Patrol
101. Developing patrol routes and adjusting them regularly, carrying out patrols in accordance with the frequency regulations, and stopping and reporting irregularities in a timely manner.
(C) motor vehicle entry and travel management
102. Tips to enter the vehicle in the area of the safe driving.
103. restricting the entry of overweight and over-width vehicles.
(4) Fire Safety
104. Daily inspection and management of fire escapes.
105. Publicity of fire fighting knowledge.
106. Electric vehicle charging management.
107. Emergency response (fire fighting and emergency evacuation).
(V) Underground Space
108. Establishment of accounts.
109. daily patrol.
110. Management of human defense space.