Summary is a written material that summarizes and summarizes the experience or situation in a certain stage of work, study or thought, which can clarify the direction of the next step, less detours, less mistakes, and improve the effectiveness of the work, so it may be worthwhile to let us complete the summary seriously. How to write a summary is correct? The following is my carefully organized section year-end work summary 4, just for reference, welcome to read.
Section year-end work summary Part 1Over the past year, under the leadership of the hospital team and the dean in charge, under the support and help of the hospital departments, the comrades of my section make concerted efforts to work proactively, constantly emancipate the mind, update the concept, establish a high degree of professionalism and responsibility, around the nature of the work of the section, around the hospital center of the work, pragmatic and practical, pragmatic and hard work, and better to complete the various aspects of the section's work. The work of the task, made some achievements, now the ideological work is summarized as follows:
First, the whole section of the staff in the political deep understanding of the essence of its spirit. Education of the whole section staff to establish a correct world view, outlook on life, values, carry forward the Party's fine traditions, firmly set up for the patient service, for the staff service, for the leadership of the service of the ideology, to the leadership as a good adviser; constantly improve the ideological and moral cultivation, seriously carry out self-criticism, exchange of ideas with each other, and constantly improve the level of political theory.
Second, the entire staff can consciously abide by the rules and regulations of the hospital and labor discipline, to do small things in style, big things in principle, never unprincipled disputes, mutual support in the work of mutual understanding, the section staff division of labor is clear, each in his own department, each responsible, united and pragmatic, and better to complete the leadership of the temporary directive work tasks assigned.
Third, in the county, township, village three-tier Chinese medicine network construction, the section comrades can not be afraid of hard work, not afraid of fatigue, often deep into the countryside, and grass-roots medical staff to mingle, close relationship, wide fight for patients, for the hospital to make a greater contribution to the improvement of social and economic benefits.
Fourth, in the hospital with the insurance company business, can be pioneering work, and the insurance company staff to cooperate with the tacit understanding of the insurance hospitalized patients is considerate, anxious patient's urgency, think of the patient's thoughts, by the leadership of the insurance company and the various sections of the inpatient hospital as well as the hospital comrades, the insurance patients continue to increase the number of patients, the insurance claims this year a large number of magnitude In this year's situation of insurance claims, the total income of the annual insurance patient business amounted to more than 55 million yuan. In has fought for China Life, Taikang Life, China Pacific Life business cooperation on the basis of the property insurance and the Central Insurance Agency business cooperation, for next year to fight for insurance patient medical group has laid a good foundation for the development of business.
Fifth, in the publicity work, make full use of radio and television, newspapers, magazines, publicity pages, leaflets and other forms, combined with the actual hospital, in-depth and extensive publicity of the hospital's overall function, medical scope, specialty diseases, famous doctors, famous drugs, large medical equipment and new projects, new business, etc., to enhance the overall visibility of the hospital and part of the experts, famous doctors, as well as specialty disease visibility for the hospital's business development has played a greater impetus to the development of a greater number of hospitals. The development of business has played a greater role in promoting.
Six, bow to the grass-roots level, the hospital selected the head of my department to lead the team down to the southeast of the village of Fort Xu to carry out the work of support, my comrades actively cooperate with the completion of the household survey of each household, a better completion of the first phase of the work of support, the work done by the county support office and the town party committee, the government, as well as the village of cadres and the masses of the unanimously high praise.
A year, through the comrades of the whole section of the *** with the efforts, better completed the work of the section tasks, but the standard of work and quality of work and the leadership of the requirements of the gap, the idea also need to be more broad. In the new year, to increase political learning, improve the quality of work, solidarity, solid work, high standards to complete the work of this section of the task and the leadership of the temporary directive tasks.
Section year-end work summary Part 220 × × first half of the year, the market operation of the section around the Bureau of the work center and the section function of the work, the work carried out in an orderly manner, now the first half of the work summary and the second half of the work intends to report as follows:
1, the market operation of the work of monitoring and steadily advancing. In possession of 38 sample enterprises, an information pump enterprises on the basis of the work requirements of the Municipal Council to actively contact the new size of the above trade services sample enterprises 10, the addition of a farmer's market sample monitoring enterprises. Maintenance and management of the market operation of the three monitoring systems, seriously do a good job during the Spring Festival Golden Week daily necessities system, do a good job of weekly analysis, monthly analysis and other analysis of the market operation, *** writing and uploading of information 109, was adopted by the national business forecast network of 34, the provincial level, 52 adopted.
2, alcohol management work into the norm. One is to carry out alcohol market law enforcement activities. In response to the high demand for alcohol market on the eve of the Spring Festival, the market is active, and all kinds of counterfeit and shoddy alcohol are easy to breed, organizing forces to carry out special rectification of the county's alcohol circulation market. Before the Spring Festival, the joint law enforcement inspection team*** deployed 100 inspection vehicles, 230 inspectors, checked more than 70 liquor business units, and seized 120 cases of various types of illegal liquor, totaling 750 liters. So that Sihong's pre-holiday alcohol market has been effectively rectified, to ensure that residents in the county during the Spring Festival can drink "assured wine. Secondly, the record and accompanying list of alcohol is issued on a regular basis. In the first half of the 4 liquor enterprises for the record or change, the cumulative realization of the liquor record registered enterprises 1098.
3, do a good job of emergency supply mechanism. According to the work of the Municipal Bureau of work arrangements, do a good job of municipal pork reserve points of inspection and supervision, timely and good monthly report inspection and other reserves of daily work.
4, actively carry out activities to promote consumption. In accordance with the Cebu business transport transmission [20 × ×] No. 35 document "on the organization of Suqian City 20 × × "National Consumption Promotion Month" activities of the spirit of the notice, combined with the actual situation in our county, from April 1, 20 × × to 20 × × May 4, 20 × ×, the organization of the rural temple market, the county's supermarkets, stores, wetland parks, real estate agents, and so on. etc. to carry out promotional activities such as concessions and shopping. Activity during the month included in the statistical consumption of 349 million yuan, to further expand consumption, stimulate domestic demand, through a variety of situations of promotional activities, services to the masses, to facilitate the masses, benefit the masses.
5, actively do a good job of gas station services. First, do a good job of gas station 20xx annual inspection work, **** 85 gas station through the annual inspection for the record. Second, continue to do a good job in the implementation of the annual development plan of the gas station. Third, seriously investigate the network inquiry survey work. Fourth, continue to organize the implementation of oil and gas recovery transformation work, three gas stations to complete the oil and gas recovery transformation; with the Environmental Protection Agency to carry out oil quality improvement to promote the work.
Department of the year-end work summary Part 3Fangcheng County People's Hospital gynecology under the correct leadership of President Hua Qi and the leadership of the correct leadership of the team, in the department of all medical staff *** with the efforts of the tenacious struggle, forge ahead, the heart of the patients, pragmatic and hard work, in the annual work of the year 20xx has made extraordinary performance, to date, my department **** opened 40 beds, the annual realization of the economy to generate income 1.5 million yuan, the annual gynecology zero complaints between doctors and patients, to help and remission of poor patients for 16 times, received two banners sent by patients' families, hospital department work summary. Review the work of the year, we mainly do the following:
First, the work achieved:
Our department of 12 medical staff (6 doctors, 6 nurses) in the department director Wang Ping and the head nurse Zhao Yan's leadership, in strict accordance with their respective duties and hospital rules and regulations, serious and conscientious work, no one had no reason to work. work, there is no one unexcused absences and late and early departure, many comrades are adhering to the hospital as home, early morning and late night, in strict accordance with the operating procedures for patient services, the whole department heart to one place, to one place, unity and cooperation, pioneering and enterprising, the annual economic income of 1.5 million yuan, the successful completion of the target tasks set at the beginning of the year; all health care workers bear in mind the doctor's sacred mission, want to think of the patients, urgent for patients of The doctor's mind, anxious for the patient's urgency, to help or exempt the poor patients 6 times, there is a case of ectopic pregnancy emergency, at any time there is a life-threatening situation, but the hands of the money to take enough, our comrades in the department of their own out of their own wages for her medical expenses, so that the first treatment, and finally make the patient turn the crisis into a safe, by the patient's family's gratitude and praise; the department of the whole year in the busy business situation, insist on going to the countryside for the whole county's medical expenses. In the busy business situation, the department insisted on going to the countryside for the county's women of childbearing age to do gynecological screening, health checks and physical examination, no matter how tired and bitter, from no one complained of suffering, the successful completion of the task of going to the countryside, by the hospital leadership and other departments of the praise, the department staff work hard to work hard, and upward, the emergence of the good people and good deeds one after another; the work of the year due to the gynecology department of all our medical personnel seriously and strive for excellence, the extremely responsible spirit, there was no case of complaints, no complaints, no complaints, no complaints, no complaints, and no complaints. spirit, there was not a single complaint, the relationship between doctors and patients *** stable, patient satisfaction rate rose steeply; hospitalized patients reached more than 900 cases throughout the year, more than 1,000 outpatients; our specific approach is: adhere to the regular meetings, evaluation, good praise, poor criticism, all the problems are nipped in the bud, the summary of the work of the hospital department work summary.
Second, there are problems and shortcomings:
gynecological ward in the hospitalization peak, high traffic, ward hygiene is sometimes not neat enough; sometimes individual comrades of the service attitude is not very good; sometimes handing over the **** is not meticulous enough; individual cases are not detailed enough records. This in the department of the regular meeting we have put forward, and strive in the new year to adhere to the responsibility to the person, strict rules and regulations, resolutely eliminate the occurrence of such cases, and ultimately realize the "three satisfaction".
Third, next year's work plan:
20xx, our department will continue along the hospital leadership of the overall work of the idea, tightly united in the hospital leadership and the hospital around the party branch, pioneering, rise to the challenge, continue to strive for excellence, in this year's revenue target task on the basis of a new record: to achieve the economic revenue of 1.8 million yuan, hospitalized patients reached 1,200 We will achieve economic revenue of 1.8 million yuan, more than 1,200 inpatient cases and more than 1,300 outpatient cases; reduce the drug price ratio, improve the cure rate, and increase the satisfaction of patients; do a good job in the ward cleanliness, so that the patients feel at home; further improve the quality of service, improve the communication between doctors and patients, and continue to build a civilized department; carry out the surgical treatments for cervical, ovarian, and endometrial cancers, and take the clinical path, let patients spend the least amount of money, and let patients spend the least amount of money. The path, so that patients spend the least money to enjoy quality services; continue to cooperate with the hospital to do a good job in other areas of work, high standards and strict requirements, in strict accordance with the rules and regulations of the hospital and the operating standards, the work of this year's basis and then a big leap forward, to become a civilized department of the hospital and the standard-bearer department.
The year-end work summary of the department 420xx is to realize the "three-year" plan of the key year, but also the work of the Department of comprehensive health, coordinated and rapid development of the `important year, this year has achieved gratifying results: the annual total business income than the same period last year increased; the number of admissions, the number of discharges than the same period last year, increased and %, achieved economic benefits and the number of patients, and the number of patients with disabilities. The number of admissions and discharges has increased by and percent over the same period last year, resulting in a double increase in economic and social benefits.
I. Increase the management of the department, innovation and quality service new model
1. Carry out to the community service commitment activities, and effectively grasp the quality of service construction work
First of all, we conscientiously organize the staff of the department, repeated study of President Hu Jayong formulated the "commitment to the service", "medical and health institutions and their staff to ask for, accept red packets, kickbacks responsibility for accountability" and anti-discrimination. Interim Measures" and other documents and negative materials. Secondly, in the whole department widely carry out to the community service commitment activities, consciously accept social supervision. Third, the hospital and departments, departments and individuals have signed the "Integrity Construction and Corrective Action Responsibility Book" and "Service Commitment Responsibility Book", forming the hospital to the community, departments to the hospital, individuals to the department of the three-tier commitment mechanism. Fourth, strengthen supervision and implementation of commitments. Continue to hire representatives from all walks of life as supervisors and hold regular meetings to listen to opinions. This year, the whole department *** received a banner face, praise envelope, refused to accept red envelopes. Items totaling more than thousands of yuan, fully recognized by the hospital.
2. adhere to the service month activities, innovation and quality service new model
Section following the previous years to carry out the "quality service month", "star service month", "honest service month The activities have achieved a more obvious effect, not only effectively reduce the patient consultation, hospitalization costs, the completion of good medical indicators, and efforts to quality service throughout the medical service process. First, establish the concept of quality service, put forward the concept of departmental service, set up a distinctive service concept and code of conduct. Secondly, the implementation of medical service standards, the implementation of Saturday and Sunday doctor's check-up system, set up the "patient's voice book", the establishment of "doctor-patient contact card", the development of "daily demand card". Thirdly, we have broadened the scope of medical services and set up a "convenient service center". Fourthly, we deepen the connotation of active service, sending birthday cakes, flowers and greeting cards full of love and care to hospitalized patients on their birthdays, and giving them warm wishes; and setting up a "touching service station" in the Rehabilitation Department. The fifth is to provide extended services. The scope of nursing services from the previous ward services extended to pre-admission registration and post-discharge follow-up,, over the past year, the department insisted on the implementation of personalized medical care for patients, humane services, attracting a large number of patients to the medical consultation, hospitalization, the number of patients increased significantly, have reached the best level in history. Two separate to the community of multiple classes issued a customer satisfaction questionnaire, adhere to the system of ward breaks, widely consult people from all walks of life, patients and their families on all aspects of the various aspects of the work of the opinions and suggestions, to promote the overall service chain to further improve the department.
3. This year, the department will be "total control, structural adjustment" as one of the work of the "main event".
To this end, on the one hand, increase the management of doctors and disciplinary efforts. On the other hand, actively adjust the medical structure, take effective measures to find ways to reduce medical costs, and achieved remarkable results. One is to grasp the rational use of drugs. The second is to grasp the cost of single disease. The third is to grasp the use of disposable materials. The fourth is to speed up the turnover of hospital beds. By taking a series of strong measures to ensure that the department this year, the successful completion of the hospital cost targets, in the department of business growth rate is faster, so that the cost of maintaining a relatively low level, and effectively reduce the burden on the masses.
4. Grasp the medical ethics evaluation system implementation.
The image of the staff has a direct impact on the image of my section and the hospital, we use a variety of forms, strengthen positive education, popularization of medical ethics and job ethics training, to do three combinations:
(1) learning model and advanced typical combination;
(2) assessment of excellence, the combination of the evaluation of titles;
(3) the usual performance and go out for further study combination. The performance and go out for further study combined.
II.
1. Pay attention to the construction of the talent team
The personnel of my department to use the experts to do clinic time, lecture time, and strive to learn professional knowledge, the use of medical records to discuss, the director of the room to accumulate clinical experience, the level of business continues to improve, the talent team continues to strengthen.
2. Strengthen the implementation of rules and regulations
The department held regular meetings, once a week, emphasizing safety, quality, doctors, nurses, the implementation of the duties; twice a month, safety, quality inspection, unqualified performance to two thorough: (1) thorough rectification. (2) thorough investigation.
3. Grasp the "three links" of management and monitoring
(1) admission: comprehensive physical examination, thorough body search, detailed medical history, strict medication;
(2) hospitalization: close observation, safe nursing, civilized service, doctors and patients a family;
(3) discharge: Notes, review standards, warm send-off, unforgettable.
Increase safety management
Develop effective safety management measures. Safety is an important part of ensuring that the department's business is carried out, therefore, each employee must establish a solid sense of security, establish a strong sense of responsibility (more exciting articles from the "secretary") and sense of enterprise.
① Regular safety education, institutionalized and regular.
② Regular inspection and evaluation of medical records.
③ Regular inspection and assessment of safety hazards:
Authenticity of history taking, comprehensiveness of physical examination, timeliness of auxiliary examination, comprehensiveness of diagnosis and treatment, and the degree of timeliness of medical record writing.
Regular inspections and body searches of ward facilities, patient clothing, and beds.
Observation of patient's diet. The patient's three meals a day, except in special circumstances, must
Supervise the patient's diet, and report on those who do not eat in a timely manner and deal with them accordingly.
④ check the duties of the post, the main shift staff not only to be on duty, but also to become. The minutes away from their posts are considered not on duty, only one doctor on duty is not allowed to be off duty regardless of any circumstances.
⑤ The establishment of medical defects, disputes, errors, accidents supervision group. The error I must write a written application,,, the section of the treatment of opinions, improvement measures and reported to the hospital.
⑥ big shift (trial):
Purpose: to improve quality management, reduce safety hazards, is a neglected personnel have a deeper understanding of the patient, while focusing on understanding, comprehensive grasp of the situation of the patient in order to change the treatment program and nursing measures in time.
Methods: ⒈ once a week on Monday, held in the form of a symposium, each employee in charge of the patient focused on the shift, including the patient's diet, sleep, changes in condition, medication, side effects, precautions should be made one by one to clear. Focused patients are discussed on the spot.
⒉Free combination of partners, every two people in a group. One person is not in place for another person to hand over, the content of the handover should be comprehensive, real, reflecting the real situation of the patient.
⑦ Grand checkup:
Purpose: The director of the department has a comprehensive understanding of the patient's situation, focusing on checking the emergency, critical, difficult, poor results and accompanied by physical symptoms of the patient, in order to correct the diagnosis in a timely manner, the use of medication, level of care, and to further standardize the medical prescription.
Methods: ⒈ every Thursday, the director of the department led the doctor to take the original medical records for the inspection, on-site office, doctor's orders, and according to the inspection at any time to explain, ask questions about the content. Peck during the room visit, led by the head nurse to listen to some of the nurses, put forward reasonable suggestions, and the head nurse at any time to ask questions about the disease. Singing to put forward rationalization suggestions of the staff to implement the incentive system.
Strengthen the hospital infection management
Management of efficiency, this year, the momentum of admission of hospitalized patients is good, the completion of various medical indicators is relatively satisfactory. Annual bed utilization rate, the average hospitalization of discharged patients days (more days than the year-on-year), the cure rate of %,, the rate of admission three days to confirm the diagnosis, admission and discharge diagnosis rate, are completed or more than the indicators issued by the hospital.
Three. Strong disciplinary construction, promote the rapid development of business
Continue along the "highlighting psychiatric characteristics, to play advantage, to specialize in the construction of specialized diseases as the focus, to improve the comprehensive service function as the goal," the business development ideas.
(1) Continue to accelerate the pace of construction of key specialties. There are prospects for development, specialty characteristics and advantages of talent to go out for further training this year, my department **** sent a doctor and two nurses to Jinan Psychiatric Hospital for further training.
(2) advocate the participation of multi-disciplinary cooperation, the adoption of collaborative research, complementary advantages, to promote the development of related disciplines.
(3) The united efforts of the auxiliary departments to provide protection for the development of specialized business.
(4) Improve the level of teaching.
IV. Shortcomings
Clean medical practice, honest service, "careful service, love and care" has not yet become a value that every employee agrees with, but the department's administrative management, business management level is still to be improved, the influence of the specialty is also to be improved, the image of the hospital's medical technology is still not widely recognized, and so on. The company's website has been updated with the latest information on the company's website, including its website.
In short, looking back at the work of the year, the achievements are mainstream, we back to continue to carry forward the good practices, learning deficiencies, we are confident that we will do better.