12331 is the national food and drug complaint reporting hotline. When consumers encounter quality and safety issues or suspected illegal activities related to food, drugs, medical devices, cosmetics and other related products, they can call this number to report and complain. Reports that are verified to be true will be rewarded in accordance with the "Measures for Rewards for Reporting on Food and Drug Violations". 12331 is a unified complaint and reporting hotline for food and drug regulatory authorities across the country. In addition to phone calls, units and individuals can report illegal activities in the development, production, circulation, and use of drugs, medical devices, health foods, and cosmetics to the regulatory authorities through letters, the Internet, faxes, visits, mobile phone messages, etc., as well as catering Food safety violations in service links.
1. Dial 12315 to meet the following conditions:
1, there is a clear respondent (be sure to know the specific business information before making a complaint, such as store name, address, phone number, etc.);
2. Have specific appeal requests, facts and reasons;
3. It falls within the jurisdiction of the industrial and commercial administration authorities (the jurisdiction can be divided into: responsible for the relevant work of market supervision and management and administrative law enforcement. The jurisdiction involves: functional and territorial aspects);
4. Consumers purchase and use goods or receive services for daily consumption needs.
2. Dial 12315 to reject the appeal:
1. For goods that have exceeded the warranty period or have exceeded the shelf life after purchase, the respondent is no longer liable for breach of contract;
2. The mediation agreement has been reached and implemented, and there are no new circumstances or new reasons;
3. The case has been accepted or handled by a court, arbitration institution or other administrative agency;
4. Consumers know or should know that their rights and interests have been infringed for more than one year;
5. Consumers cannot prove that their rights and interests have been infringed;
6. Does not comply with national laws, administrative regulations and rules.
Legal basis: Article 123 of the "Food Safety Law of the People's Republic of China" Violation of the provisions of this law, under any of the following circumstances, does not constitute a crime, the food safety supervision and management department of the people's government at or above the county level shall Illegal gains and illegally produced and traded food shall be confiscated, and tools, equipment, raw materials and other items used in illegal production and operation may be confiscated; if the value of illegally produced and traded food is less than 10,000 yuan, a fine of not less than 100,000 yuan and 150,000 yuan shall be imposed. If the value of the goods exceeds RMB 10,000, a fine of not less than 15 times but not more than 30 times the value of the goods shall be imposed. If the circumstances are serious, the license shall be revoked, and the public security organ may impose a fine of not less than 15 times but not more than 30 times the value of the goods. Persons directly responsible shall be detained for not less than five days but not more than fifteen days:
(1) Use non-food raw materials to produce food, add chemical substances other than food additives and other substances that may harm human health to food, or use recycled food as raw materials to produce food, or operate the above-mentioned food;
(2) Producing and operating main and supplementary foods for infants and other specific groups whose nutritional content does not meet food safety standards;
(3) Dealing in the meat of poultry, livestock, beasts, and aquatic animals that died of illness, poisoning or unknown causes of death, or producing and trading their products;
(4) Dealing in meat that has not been quarantined in accordance with regulations or that has failed to pass the quarantine, or producing and selling meat products that have not been inspected or that have failed to pass the inspection;
(5) Foods that are prohibited from production and operation by the country of production and operation for special needs such as disease prevention;
(6) Production and operation of food with added drugs. Anyone who knowingly engages in illegal acts specified in the preceding paragraph but still provides them with production and business premises or other conditions shall be ordered by the food safety supervision and administration department of the people's government at or above the county level to stop the illegal acts, the illegal gains shall be confiscated, and a fine of not less than RMB 100,000 and RMB 200,000 shall be imposed. A fine of not more than RMB 10,000 shall be imposed; if the legitimate rights and interests of consumers are harmed, they shall bear joint and several liability with the food producers and operators. Anyone who illegally uses highly toxic or highly toxic pesticides may be detained by the public security organs in accordance with the provisions of paragraph 1, in addition to being punished in accordance with relevant laws and regulations.