I would like to know more about repair process management and parts distribution management in the automotive service industry, as well as related software!

Maintenance process: We use the standard automotive maintenance work order (Automotive Work Order) to describe the process by which an automotive repair service company manages its customer operations. We apply the design concepts of Shoujia's automotive repair management software combined with Service-Oriented Analysis and Design (SOAD) perspectives to illustrate the problems in managing the automotive repair process.

Automotive repair work orders represent an agreement between an automotive repair service company and a customer (the vehicle owner) to perform a series of routine or emergency repairs, such as a routine 50,000 mile service, replacing brake pads or tires, or an oil change.

The automotive repair business process (or business scenario, as shown below) is as follows:

* 1. A repair job order is created when the customer calls for an appointment. The customer records information when stating a car fault or failure phenomenon.

* 2. Create a separate Repair Job Order item for each scheduled repair activity or operation, which includes details of the car parts and spares to be used and the repair worker's work schedule.

* 3. Ensure that all necessary auto parts are in stock before scheduling an appointment.

* 4. Need to arrange for a properly equipped workshop and automotive repair equipment for each repair job order item.

* 5. Calculate the estimated total cost, followed by the customer's approval of the appointment; or the repair program is terminated and the repair job order is canceled immediately.

* 6. Immediately prior to the appointment, assemble the necessary auto parts, spare parts, auto repair tools and auto repair equipment at the selected repair shop.

* 7. Perform planned activities when the customer arrives and any other activities that appear necessary when checking the transportation.

* 8. Record the actual value of automotive parts and spares used and the cost of repairer's hours.

* 9. Calculate the total cost of all repairs as they are completed.

* 10. Create invoices and give them to customers.

Shoujia Auto Repair Management Software combines the above auto repair business process with the following software process design:

* 1, when the customer calls to make an appointment, state the car trouble or fault phenomenon and create a repair order.

* 2, for each planned maintenance activities or operations to create a separate maintenance project, including the need to use the car parts. The software system automatically quotes prices for repair items and auto parts. Calculate the total repair price automatically. Repair quotations can be printed for the customer.

* 3. Check that all the necessary auto parts are in stock.

* 4. Give the quote to the customer, and after the customer confirms the agreement, print the repair order form and sign it.

* 5, the car into the factory, if it is already booked and has been issued a commissioning order, you can enter the workshop to arrange for testing and repair. Otherwise from the first step. After testing to reconfirm the repair project, or increase or decrease, communicate with the owner to confirm.

* 6, the workshop to dispatch, in accordance with the system settings, the allocation of working hours automatically calculate wages, print the work orders to the maintenance workers. Maintenance workers start to implement the maintenance program.

* 7, the need for spare parts to the parts warehouse to receive, the warehouse to open the material receipt, and print out the material, the material received by the signature of the person can be taken away.

* 8, according to the maintenance progress, the workshop to carry out certain scheduling.

* 9, workshop maintenance is completed, maintenance testing. Workshop supervisor to confirm, can be in the maintenance billing statement or workshop scheduling audit for completion.

* 10, the financial staff into the settlement statement to confirm the use of accessories and maintenance projects, the system automatically calculates the actual amount of maintenance. Can print the maintenance statement to the customer to confirm the financial settlement and audit. Audit can generate maintenance service tracking records, can print the car factory release.

* 11, can issue invoices, and record the invoice information.

* 12, the owner of the car with the car factory release note confirmed by the doorman can go out.

Automotive repair work order flow chart (or automotive repair business flow chart):

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