1. can not shut down, it is recommended to long press the boot key for 8-10 seconds to restart the machine to try to shut down, reboot to try to
2. cell phone in the operation of some of the high-end or large-scale games and software, the requirements of cell phone configuration is higher, the game in the operation of the game may be due to the insufficiency of cache, resulting in the runtime The game may not be running smoothly due to insufficient cache. It is recommended that you try to close other background applications.
3. Check to see if this happens for all games. It is possible that the game/software version has compatibility with your phone's software, so we recommend uninstalling and deleting the game/software and downloading another version.
4. If all games appear to be stuck, please backup your phone's data and restore the factory settings.
If the problem still exists, please bring the purchase invoice, warranty card and the machine to the service center, where professional after-sales engineers will help detect the problem.