The station strives to build a "158" studio series service brand, providing "three fives" services, namely "five free": free baggage handling, free provision of daily medicines, free use of cultural and recreational articles, free use of needle and thread, shoe polish, shoe brush, free use of disabled cars and stretchers; "Five generations": buying tickets to make up tickets, sending disabled passengers aboard, buying travel supplies, searching for people by radio and making phone calls on their behalf; "Five seats": visiting seats, sending boiled water to seats, solving problems to seats, making up tickets to seats and signing in. The staff of the studio should go to dressing the, standardize the service, and achieve "three knowledge and three haves", that is, know the location, know the whereabouts, know the difficulties, have registration, have service and have handover. At the same time, "158" studio, as a networked brand service of Hunan Railway Bureau, can also strengthen contact with other brother stations and provide extended services for key passengers.
Starting from meeting the general needs of public passengers and the special needs of key passengers, the station investigates and demonstrates the actual and potential needs of passengers, designs and develops new passenger service products, improves the service quality in an all-round way, optimizes the service process and strengthens the procedural standards, so that passengers can get safe, convenient, comfortable and warm services everywhere in the station.
Tickets from all over the country, tickets from different places and return tickets within 3-20 days in advance 10 days are sold at various windows of Zhuzhou Station. Tickets for all lines will be sold at the station on that day, and the remaining soft sleeper, hard sleeper and express tickets for all lines on the second and third days will be pre-sold from 19: 00.
1. Tickets for EMU trains can only be sold to the terminal of this train as far as possible. Passengers who are far away from the terminal of EMU trains can buy joint tickets.
2. There is a 10 ticket window outside the ticket office on the west side of the station to handle soft seat and hard seat tickets to all parts of the country within 10 days, return tickets from different places within 3-20 days, and temporary passenger train tickets within 10 days.
There are four ticket windows in the east of the exit. Windows 82, 83, 84 and 85 are used to book tickets for passengers, and at the same time, they are provided with soft and hard seat tickets to all parts of the country within 10 days, off-site tickets within 3-20 days, return tickets and temporary passenger train tickets within 10 days.
Passengers must take the bus according to the date, train number, seat and berth indicated on the ticket face, and arrive at the station within the validity period. If passengers can't take the train on the date stipulated in the ticket, they can apply for an early or delayed boarding visa if the train has the ability. When the EMU train ticket is changed and delayed, the delay time should be within the pre-sale period of station ticket sales.
5. The ticket hall on the second floor of the station has a green channel ticket window, which is convenient for short-distance passengers to purchase tickets.