If you are not satisfied with the hospital's services, you can call to report.? To report a hospital, you can call the national unified public *** health reporting and service hotline 12320.? After receiving the report, the Public *** Health Reporting and Service Center will arrange for the local health authorities to investigate and deal with violations of the law in the hospitals under their jurisdiction and report the results of the investigation to the center, which will directly investigate and deal with the case if it is serious.
The general hospital lobby has a complaint phone, or complaint mailbox and then there is the dean's mailbox and so on. The general hospital medical department, medical office of a kind of institutions are specialized institutions to deal with medical disputes, but first there should be more obvious doubt.
Hospital Complaints Office
1,? Under the leadership of the dean in charge and the director of the Medical Affairs Office, is fully responsible for the prevention and disposal of medical disputes.
2.? Accept the patient side of the medical dispute complaints, and timely disposal of medical disputes.
3, ? Actively cooperate with the health administrative department, the letter and visit department, medical dispute people's mediation committee and other departments, to participate in medical disputes out-of-hospital mediation and receive visits to the disposal.
4.? Cooperate with the medical accident appraisal department, the judicial appraisal department, to do a good job of medical damage liability appraisal preparation.
5.? Comprehensively responsible for the medical dispute litigation work, led by the Office is responsible for the organization of lawyers, involved in the case of section **** with the participation of litigation activities.
6.? Responsible for organizing and convening academic seminars to discuss and analyze the medical disputes, and provide reference opinions for hospital leaders to make decisions.
7, is responsible for medical damage compensation matters, according to the relevant basis to the higher leadership to provide compensation amount of reference opinions, the implementation of the hospital leadership to specify the amount of compensation, the preparation and signing of the agreement.
Complaint form
Consumer complaints can take the form of telephone, letter, face-to-face, the Internet. However, regardless of the form, the following should be clearly stated: First, the basic situation of the complainant.
That is, the complainant's name, gender, contact address, contact phone number, postal code and so on. Second, the basic situation of the complained party. That is, the name of the party under complaint, address, telephone number, etc..
Third is the time of purchase of goods, brand, origin, specifications, quantity, price and so on. Fourth, the specific circumstances of the damage, the time of discovery of the problem and negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of the agreement.