(a) the hotel's service program
The hotel's service program is an important part of the measurement of the hotel's star rating standards. In general, the higher the star rating, the more service projects, the more complete. Generally speaking, the hotel service projects have the following aspects:
1, reception service projects
such as parking, luggage delivery, inquiries, foreign currency exchange services; telephone, telex, telegraph, graphic facsimile services; typing, photocopying, secretarial, translation services; car rental, booking, medical and various conference reception services; storage services for valuables, etc..
2, room service items
room rental and room hot and cold water supply, telephone, television, wake-up service, laundry, ironing, room drinks, room safe, shoe shine service.
3, catering services
Including Chinese food, Western food, flavor meals, buffets, banquets, cocktail parties, cafes, bars and room service.
4, entertainment services
such as dance halls, bowling, billiards, tennis, swimming pools, fitness, beauty, hairdressing, saunas or steam baths, massage, chess and cards, electronic games.
5, shopping mall services
Sale of various commodities, such as daily necessities, food, handicrafts, cultural goods, clothing, books, flowers, etc..
6, car rental service projects
Tourist car rental, business car rental services, bicycle rental services.
7, other services
such as child care, pet care.
(B) the basic facilities of the hotel
The basic facilities of the hotel determines the reception capacity and conditions of a hotel, the standard of the hotel facilities and the number of standards determines the hotel ` grade. Regardless of the grade of the hotel, its basic facilities should have the following aspects:
1, reception facilities
With the size of the hotel and the standard of the front reception conditions. Including reception hall, the total service desk (including reception, inquiries, cashier), business centers, valuables depository, lobby assistant reception.
2, guest room reception facilities
With the size of the hotel and the standard room facilities, including: single rooms, standard rooms, luxury suites, presidential suites and so on.
Rooms should be equipped with hotel star standard corresponding guest facilities, such as: dresser (or writing desk), closet, bed (soft mattress), chairs, sofas, bedside control cabinets and other ancillary furniture; each guest room has a separate bathroom, bathroom is generally equipped with a seated commode, vanity (equipped with a washbasin, vanity mirrors), hot and cold water facilities (including bathtubs equipped with a spray head, curtains); each room has the ability to guarantee or regulate the temperature of the room, the room has the ability to guarantee or regulate the temperature of the room. Rooms are able to ensure or adjust the temperature of the split air conditioning or central air conditioning; each room is equipped with a telephone, can be dialed directly or through the switchboard to connect domestic or international long-distance calls; each room is equipped with a television set and audio equipment; each room is equipped with a certain number of cultural supplies, such as letterhead, envelopes, postcards, city maps, sewing kits, hotel guides; each guest room is also equipped with a certain number of sanitary supplies, such as toothbrushes, toothbrushes, toothbrushes, toothbrushes, toothbrushes, toothbrushes, toothbrushes, toothbrushes, toothbrushes, toothbrushes and other toiletries. Health supplies, such as toothbrush, toothpaste, soap, shampoo, hair lotion or conditioner, shower cap, shoe shine (paper) and so on.
3, catering and hospitality facilities
With the size and standards of the hotel to adapt to the Chinese restaurant, Western restaurant and the necessary dietary supply facilities, including tableware, cooking utensils, furniture, kitchen utensils, and a variety of eating utensils and so on.
4, entertainment service facilities
With the hotel's scale of the dance hall, as well as the necessary equipment and facilities, and its attached bar service equipment and facilities; bowling alleys and equipment and facilities; billiard room and indoor billiard equipment and facilities; electronic amusement room and its various electronic amusement equipment and facilities; swimming pools and a variety of ancillary and auxiliary equipment and facilities; fitness room and a variety of fitness equipment and devices; fitness room and A variety of fitness equipment and equipment; sauna, massage room and a variety of supporting facilities and so on.
5, the hotel business security facilities
(1) engineering security facilities: such as transformers, power distribution facilities, air-conditioning and refrigeration facilities, standby power generation facilities, water supply and drainage facilities, hot water supply facilities, laundry and its required equipment and facilities.
(2) security facilities: such as intercom communication facilities, accident broadcasting facilities, fire command facilities, fire monitoring facilities, various fire-fighting equipment and so on.
(3) internal operation and security facilities: such as staff canteens, staff dormitories, staff clubs, staff locker rooms, staff access and so on.