123 15 when accepting complaints that consumers' legitimate rights and interests are infringed upon when they buy or use commodities or receive services, and the respondent is under the jurisdiction of the administrative department for industry and commerce; You can call 123 15 or local consumers to complain if you find that false advertisements deceive consumers or fake and inferior commodities are "dens".
According to the relevant requirements of the central government, the market supervision department will put the original industrial and commercial hotline 123 15, the original quality inspection hotline 12365, the original edible drug hotline 123 1, the original price supervision hotline 12358 and the original intellectual property hotline.
(three) complaints and reports involving food, drugs, medical devices, cosmetics, consumer goods, special equipment, product prices, intellectual property rights and other illegal acts.
Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.
After a dispute occurs, consumers and business operators reach a settlement agreement through direct dialogue, stating facts, reasoning and distinguishing responsibilities on the basis of voluntariness and mutual understanding, so that the dispute can be resolved. This quick and simple dispute resolution method is an ideal way for both consumers and operators.
Consumers should pay attention to four points when complaining. First, the legitimate rights and interests of consumers are damaged and generally accepted according to the jurisdiction; Second, in the case that the Consumer Protection Committee can't solve it, consumers can ask the Consumer Protection Committee to conduct damage identification and provide evidence; Third, consumers should choose to appeal or sue as soon as possible to safeguard their rights and interests; Fourth, consumers have the right to appeal to the relevant administrative departments and bring a lawsuit to the people's court.
Consumers and business operators may, after disputes over their rights and interests, request the relevant administrative departments to resolve the disputes. It has the characteristics of high efficiency, rapidity and strength. When consumers decide to complain, they usually write down the requirements, reasons and relevant factual basis. If a settlement is reached with the operator, the complaint may be withdrawn and the relevant administrative department may be required to make a conciliation statement.
The two sides reached an agreement to voluntarily submit the dispute to an arbitration institution for mediation and make a judgment or award. Arbitration has the characteristics of simple procedures for the parties, final arbitration, expert arbitration, low cost, confidentiality and little mutual influence. The arbitration fee shall be borne by the losing party in principle, and the arbitration tribunal shall determine its own arbitration fee according to the responsibilities of each party.
Fifth, file a lawsuit.
If the legitimate rights and interests of consumers are infringed, they may bring a lawsuit to the people's court and request the court to conduct a trial in accordance with legal procedures. The lawsuit brought by consumers because their legitimate rights and interests are infringed belongs to the category of civil litigation.