According to statistics, China's use of cell phones for the elderly about 274 million households, including the use of smart phones to access the Internet for the elderly about 134 million households, which means that the country or nearly 140 million elderly people using feature phones or using smart phones but do not access the Internet, in the network presents "silent" state. In November this year, the General Office of the State Council issued a "practical solution to the elderly use of smart technology difficulties in the implementation of the program", the Ministry of Industry and Information Technology held a press conference today (25th), take a look, these conferences announced a series of measures will help the elderly better use of smart technology.
Three major telecom operators to realize the elderly a key to call in customer service
Beginning today, the elderly over 65 years of age to call the customer service of the three major telecom operators, you can directly enjoy the artificial consulting services, without the need to go through the complex voice prompts and digital selection and other operational links. In addition, all the offline business halls of the three major telecom operators provide a love channel for the elderly, who will be guided to the business halls and provided with "face-to-face" warm services, without having to wait in line.
Basically realize the cell phone "old man mode" service
At present, Huawei, millet, VIVO, OPPO and other mainstream cell phones have basically "old man mode". " "Elderly mode" function, can provide large font, large volume playback and "remote assistance" and other services, the convenience of the elderly to see, hear, and use.
The first batch of websites and apps will be adapted for aging and accessibility
The Ministry of Industry and Information Technology (MIIT) will formally launch a one-year nationwide "Internet Application Adaptation and Barrier-Free Adaptation Special Action" from January 2021 onwards. The special action combines the needs of different types of special groups, targeted transformation and optimization initiatives, the first batch will be completed 115 public **** service websites and 43 cell phone App aging and accessibility transformation, covering the relevant ministries and provincial governments, disabled persons' organizations, news and information, transportation, travel, financial services, social communication, life shopping, search engine, travel, medical and health care and other fields.
The Ministry of Industry and Information Technology requires that, for the elderly, websites and apps launch more products with large fonts, large icons, high-contrast text and other functional features. Encourage more enterprises to withdraw from the interface mode with simple interface and convenient operation, and realize a variety of accessibility features such as one-key operation and text input prompts. Enhance dialect recognition capabilities to facilitate the use of smart devices by the elderly who do not speak Mandarin. At present, some Internet companies have launched a number of aging services and products, including a key to watch, a key to the police, the opening of friends and relatives on behalf of the payment and the elderly health file management functions, as well as to enhance the dialect recognition ability, etc., to facilitate the elderly to quickly access information and services.
In addition, in response to the current Internet applications with more mandatory advertisements, which can easily mislead the elderly, the website and cell phone App will no longer have advertisement plug-ins after the completion of the renovation of the old age-friendly, caring and barrier-free versions, especially the payment operation will not have any induced keystrokes, so as to facilitate the use of all kinds of special groups in a convenient and safe manner.
The Ministry of Industry and Information Technology (MIIT) said it will continue to supervise and guide the information and communications industry to pay attention to the construction of information accessibility, and establish a long-term mechanism to promote information accessibility through technical evaluation and credit assessment, so that enterprises can change with care and special groups can use it with ease.