1. Reflect the problem to the hospital's quality management department or complaint department;
2. Complain to the local health administration department;
3. Complain to the local consumer association;
4. Consider defending your rights through legal means, such as filing a lawsuit with the court.
Hospital regulatory bodies:
1, health administrative departments: responsible for the supervision and management of medical institutions, accepting complaints related to medical services;
2, Medical Dispute Mediation Committee: dealing with disputes between doctors and patients, providing mediation services;
3, consumer associations: accepting complaints about medical services involving consumer rights and interests;
4
5. Market Supervision Administration: responsible for price regulation and dealing with arbitrary charges in medical services.
In summary, complaints about hospitals charging indiscriminately and poor service attitudes can be resolved by reflecting the problem to the hospital's quality management department or complaints department, complaining to the local health and health administration department, complaining to the local consumer association, or considering legal ways to protect your rights, such as filing a lawsuit in court.
Legal basis:
Measures for the Management of Hospital Complaints
Article 2
Complaints as referred to in these Measures mainly refer to the complaints made by the patients and their family members and other related persons (hereinafter collectively referred to as the complainants) who are dissatisfied with the medical treatment, nursing services and environmental facilities provided by the hospital, and reflect the problems and put forward their opinions and requests to the hospital by means of letters, telephone calls and visits. Behavior.