Operations and Maintenance Service Engineer Job Responsibilities 3
In the era of continuous progress, job responsibilities are used more and more frequently, a complete job responsibilities should include the department name, direct superior, subordinate departments, management authority, management functions, and main responsibilities. I believe that many friends are very distressed about the development of job responsibilities, the following is what I have organized for you Operations and Maintenance Services Engineer Job Responsibilities, for reference only, let's take a look at it.
Operation and Maintenance Services Engineer Job Description 1
Job Responsibilities :
1, responsible for outsourcing service projects pre-sales technical support and sales work, with sales *** with the completion of the sales target;
2, through the company's outsourcing services focus on the understanding of the business needs of large customers, and continue to deepen the mining Customer potential needs, customize the appropriate solutions;
3, detailed analysis of business needs, combined with the company's technical products, to provide customers with quality solutions, and guide customers to select technical service products;
4, responsible for bidding for the designation of the program, cost optimization, pricing support and cooperation signing, etc.;
5, to assist the site's customer service manager (ADE) or Service Delivery Manager (SDM) work;
6, to assist the handover maintenance experts (TTM SME) to complete the research and handover maintenance projects.
Requirements ：
1, bachelor degree or above, more than 3 years of pre-sales experience in the IT industry, with successful pre-sales support experience;
2, familiar with data centers, operation and maintenance management, planning and consulting and other services;
3, familiar with the construction of the operation and maintenance and consulting, and have the corresponding IT operation and maintenance Solution project background is preferred;
4, have a certain degree of outsourcing management experience, understanding of the methodology of IT outsourcing or party A IT department work background is preferred;
5, good teamwork spirit, collaborate with more than one person and multi-departmental cooperation, good customer communication skills, and is good at guiding the customer to make choices. This position is in fact mainly to pre-sales technology post-sales support delivery.
Operation and Maintenance Service Engineer Job Responsibilities 2Job Responsibilities:
1, responsible for the company's services to the operation and maintenance projects to provide technical maintenance services;
2, responsible for the management of network equipment and links, configuration, troubleshooting and maintenance;
3, responsible for the configuration of servers and storage devices, troubleshooting and maintenance;
4, responsible for the server Linux/windows system platform application services deployment, configuration, optimization and monitoring;
5, with the development and integration departments, to complete the technical support work;
Other Job Requirements:
1, two years of experience or more;
2, with a strong sense of responsibility, with good communication skills and execution, and have a Strong learning ability;
3, can withstand a certain degree of work pressure, can adapt to the company's arrangements for holiday duty;
4, with HCNP, CCNP one of the certifications or the same strength of the network with rich practical experience;
5, skilled debugging configuration of mainstream manufacturers of routing and switching and security products;
6, skilled Debugging and installation of mainstream manufacturers of tower and rack servers, blade servers and related storage products;
7, familiar with windows server and RHEL 6 and other mainstream server operating system configuration, and has the relevant knowledge of the security;
8, has a large information systems construction or maintenance experience is preferred.
Responsibilities:
- Responsible for data center on-site outsourcing team management, echelon construction, problem follow-up and resolution, as well as communication and coordination with IDC operators and be able to promote problem solving
- Responsible for on-site outsourcing of the quality and efficiency of the service to monitor, identify problems and optimize the existing processes and norms in a timely manner
- Responsible for the technical aspects of the work order operation of the on-site outsourcing team. Technical guidance on work order operation and work order assignment management for the outsourcing team
-Writing and publishing documents such as SOPs and outsourcing management framework
Qualifications:
-Bachelor's degree or above, more than 2 years of relevant work experience
-Ability to proactively identify problems in the field and be able to summarize them, extracting the content and summarizing them into knowledge and methods
-Have a good understanding of the process and the way it works
-Have a good understanding of the process and how it works
-Have a good grasp of the process and how it works. p>
- Possess good server and network equipment technical guidance skills, such as operation and maintenance operations and equipment troubleshooting ability and guidance on-site operation and maintenance ability
- Strong logical thinking ability, good expression, and document writing ability
- Maintain self-driven enthusiasm for operation and maintenance work, and be able to do 7*24 response to deal with all kinds of emergencies
- Adapt to the high pace of work, and be able to deal with all kinds of emergencies
- Adapt to the high pace of work, and be able to deal with the high speed of work. Adapt to the high rhythm of work, be able to bear a certain degree of pressure, have a good sense of cooperation and teamwork spirit
Operation and Maintenance Service Engineer Job Responsibilities 3Main job duties:
1, responsible for the company's production of counter self-service products in the customer outlets of the installation and opening of the work
2, responsible for the customer to use the 'company's product inspections, maintenance, maintenance, repair work to ensure the normal operation of the equipment
2, responsible for customer use 'company product inspection, maintenance, maintenance, repair work to ensure that equipment Work to ensure the normal operation of the equipment
3, responsible for on-site diagnosis of difficult faults and troubleshooting confirmation, provide equipment operating logs to assist the company's technical experts to solve the problem
4, responsible for the company's product features, use of skills training, to provide technical advice, maintain customer relations, to ensure customer satisfaction
5, responsible for collecting and providing feedback to the customer's use of the company's product suggestions and comments during the process of using
Skills requirements
1, has a rich theoretical knowledge of computers, electronic products and maintenance experience
2, has a strong logical thinking ability and resilience, able to independently analyze and solve all kinds of problems arising in the service scene
3, has a strong sense of service and communication skills, able to maintain good customer relations, to ensure customer satisfaction. Strong service consciousness and communication skills, able to maintain good customer relations and ensure customer satisfaction
4, with strong stress resistance, hard-working, motivated, able to adapt to frequent travel
5, with ATM industry operation and maintenance experience is preferred Job Responsibilities:
1, responsible for the daily operation and maintenance of the customer's system on the public cloud of Microsoft, Ali, AWS, etc.;
2, with the new Customer systems on the public cloud implementation and deployment;
3, responsible for private cloud project planning and design, implementation and deployment;
Qualifications:
1, more than two years of cloud platform architecture design, deployment configuration and operation and maintenance work experience. Familiar with operation and maintenance tools management or implementation experience, with the management of larger IT systems operation and maintenance experience is preferred;
2 familiar with the mainstream cloud platform (Ali, Azure, AWS, etc.) architecture and service components technical characteristics, familiar with the mainstream virtualization technology (Vmvare, KVM, XEN, etc.), with private cloud platform planning, implementation, operation and maintenance experience is preferred;
Qualifications:
1, more than two years of experience in cloud platform architecture design, deployment configuration and operation and maintenance. > 3 understanding of mainstream open source technologies such as Openstack, Saltstack, Jcloud, Docker, Mesos, Zabbix, Puppet, etc.;
4, proficient in at least one operation and maintenance process management tools or monitoring management tools (such as Remedy, Nagios, Cacti, etc.), including APM, etc.;
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