I. Target completion
Through the combination, the workload of eight positions simplified into four positions to work, and quality and quantity on time to complete the task, to achieve the effect of people have a reception, questions and answers, disputes have been resolved.
Over the past year, the comprehensive section of the organization, arrangement, arrangement of various types of hospital meetings more than twenty times, reception of consultation, visit, inspection, acceptance and other teams more than ten times, more than ten times to resolve disputes and difficult problems, for the hospital's external publicity, internal unity, harmonious periphery has made efforts to create the conditions for the stable development of the hospital.
A year from the overall relocation of the medical and technical departments to the renovation of various departments and the production and installation of equipment, we do not spare the day and night, regardless of Sunday, from planning to design and then on-site construction, injected a lot of sweat and hard work, for the convenience of patients, for the improvement of the medical and nursing work environment and the hospital's medium- and long-term development plan laid the foundation.
Over the past year, more than 8,000 retired workers arranged for the physical examination, the guide service with a unique service mode, the orderly operation of the program has been praised, so that the praise, message up to a thousand more than the staff representatives to give two banners, the organization of more than 2,000 people with severe chronic disease identification, timely and effective solution to the remaining problems, the quality of service received by the higher authorities and the appraisal of the staff's goodwill, the organization of the residents' health insurance enrollment and renewal of insurance. The work of the residents' medical insurance participation and renewal, many times for the Labor Bureau of work injury identification, labor capacity identification, recruitment of medical examination on-site service work, for the city and district Disabled Persons' Federation of disability identification work on-site service, especially in the recent period, retired workers' physical examination, chronic disease residual problems, residents' medical insurance participation and renewal, the appraisal of the district disabled people, the hospital infrastructure renovation superimposed on each other, the integrated section of the whole staff All the staff of the General Affairs Department have been working hard and overtime to ensure the normal and orderly progress of the work.
Over the past year, we have carried out four exchanges of service experience, everyone in the department has a blog, some personnel have qq, blog posts **** 63, the paper has four.
A year the hospital environment has been improved, health cleaning on a new level, the department has established a new work system, office management, case management, financial management, goods management, medical insurance management, hospital sensory management, water, electricity and warmth management, equipment management, property management, cafeteria management, logistics cost management level has improved significantly.
II. Experience and shortcomings:
Through many meetings and discussions to make the majority of people change their mindset, to take ownership of all the difficulties, no matter how difficult to find ways to get a solution.
With a dialectical relationship between the view, pay and get, get not only reflected in the money, but more importantly in the spirit and image, we firmly believe that as long as there is a pay, money, spirit, image and public trust sooner or later can be obtained.
The integration of administrative resources has the following major benefits, one is to have their own, not involved in each other to the joint office, to play a complementary role; two is *** with the progress, *** with the study, *** with the handling of public and private affairs; three is no matter what kind of people who come to what kind of crowd, what kind of problems need to be solved, there is a warm word at all times, and at all times to help him to solve and satisfy his requirements as far as possible; Four is to save expenditure, exercise talent, reduce links, such as cases and office work, from the original workload of eleven working days was compressed in three afternoons to complete, and other posts are also the same.
Moving service so that we advocate, in the service to each other at the same time to improve the language communication skills, due to people and easy, pay attention to their own image, the heart to serve, in the action of the other side to really feel your respect for him, his care, they think you have taken up the responsibility, but also to see your dedication to the behavior of the other side will be moved to it, and will be actively cooperate with you in your work to achieve the satisfaction of both sides. The first time I saw this was when I was in the middle of a conversation with my husband.
Starting from me, think differently, if the hospital is my home, I am the president of the fine-tuning is fundamental, the big river has water, small canals will not dry the basic truth, know these mentality to have a big change.
Inadequate is the newly established section of the personnel friction period is too long, the comrades of the concept to further update, bear the extra things, lack of initiative, the rigor of the implementation of the system is not high, next year in accordance with the hospital and the section of the strict implementation of the system, more heart-to-heart meeting to further emancipate the mind, update the concept of the real thing to do.