Since the launch of the party history learning education
Shaanxi Provincial People's Hospital
Take the "I do practical things for the masses" practice
Enhance the quality of medical services
Use of "Internet +", artificial intelligence and other information technology
Accelerating the construction of smart hospitals
Efforts to solve the difficulties and problems in the process of public health care
Continuously improve the experience of the patient
The quality of medical services has been significantly improved.
In recent years, Shaanxi Provincial People's Hospital has built a one-stop intelligent medical service system, by adding, improving and integrating more than 20 functions, such as online appointment waiting, follow-up consultation, payment inquiry, and intelligent medical guidance, remote checkups, and information*** enjoyment, to set up a one-stop intelligent medical service system based on the "Shaanxi Provincial People's Hospital" WeChat public number and the "Shaanxi Provincial People's Hospital" WeChat public number and the "Shaanxi Provincial People's Hospital" WeChat public number. The company's mobile Internet medical service platform, which is based on the WeChat public number and small program, has significantly reduced the number of patients gathering in the hospital, effectively avoiding cross-infection, and the public's experience of medical care is constantly improving.
To clarify the information connection line
One-stop smart service is more convenient
The hospital to smart service as a hand, through the collection of regular epidemic prevention and control of the flow of information, analysis of the needs of the patient demand big data, relying on the hospital's public number to create an appointment for the pre-screening, waiting for the follow-up, The hospital's public number is used to create a "one-stop" intelligent medical service system, such as booking pre-screening, waiting and follow-up consultation, dispensing and delivery of medicines, payment and settlement. The hospital was the first in the province to open the online nucleic acid test booking function at the beginning of the epidemic prevention and control, patients online booking, offline testing, access to electronic and paper version of the two reports.
In order to facilitate the patients' follow-up, the doctor through the video consultation or call to analyze the patient's big data in the early stage, for the patient to issue electronic prescriptions, online payment, the pharmacy through the logistics distribution of medicines will be quickly sent to the patient's home, greatly reducing the hospital patients gathered, effectively avoiding the personnel of the cross-infection.
Informationalization of the landing point
The masses to see the doctor, reimbursement is no longer difficult
In order to solve the patient registration, waiting for medical treatment, payment of long waiting time and other "difficult" problem, the hospital launched the The hospital launched the online registration, waiting for treatment, payment and other convenient services. Outpatients can make basic judgments about their own conditions through intelligent AI guidance, avoiding the phenomenon of having to go to the doctor.
Before the consultation, through the online independent booking to reduce on-site registration, queuing time consumption; online waiting function through the comprehensive data analysis, for the patient to recommend the optimal consultation time, overtime consultation rate control within the standard range; consultation, get the checklist and prescription, outpatients do not need to queue up, scanning the two-dimensional code on the application form to realize the online payment. After being admitted to the hospital, inpatients can pay their hospitalization deposits directly online and inquire about their payment records and daily hospitalization lists. When discharged from the hospital, patients who are enrolled in commercial insurance only need to provide the name of the insurance company and their basic account information, so that they can realize one-click information*** enjoyment, and directly handle commercial insurance claims, which shortens the time of claim settlement to 3 working days.
Broaden the information service surface
Provide warm service for the masses
The hospital combines the requirements of epidemic prevention and control and the needs of the patients, moving the nodes of testing, imaging and other examinations forward, opening the pre-hospitalization channel, and incorporating the costs of outpatient examinations of the pre-hospitalized patients who are eligible for hospitalization into the hospitalization costs, optimizing the process of surgery application. The hospital has optimized the surgical application process to shorten the waiting time before surgery; after admission, patients use the "smart meal ordering" function to order meals on demand, and the food distribution point delivers delicious meals to the bedside on time. Elderly patients who do not know how to use a cell phone can place an order remotely through their children's cell phones, making patient service more warm. The digital case room simplifies the workflow, improves the speed of filing and accessing cases, and shortens the waiting time for patients to make copies of their cases. The hospital cooperates with Jingdong Logistics, so that patients can get their own hospitalized medical records without leaving home.