Technical Support Engineer needs to collect product information and user feedback, timely feedback within the company, to assist in organizing and preparing the company's relevant data. Here are the main responsibilities of the technical support engineer position that I have carefully organized for you.
The main responsibilities of the technical support engineer position1
Responsibilities:
1. seriously complete the company's arrangements for animal experiments, clinical experiments, surgical follow-up and other clinical tasks;
2. responsible for experimental and surgical data collation and analysis;
3. according to the customer's needs, to carry out Product-related technical services;
4. Responsible for answering the company's product-related technical questions, collect customer demand;
5. To detect the customer's equipment, and according to the requirements of the necessary repairs, maintenance or upgrading;
6. Responsible for the company's products and services to the preparation of technical documents and technical training;
7. Responsible for the sales staff and customers to provide technical training, technical assistance and technical support. Provide technical training, technical assistance and advice to sales staff and customers.
Requirements:
1, recognize the company's values, and adapt to the company's management style;
2, the work of the initiative, conscientious and responsible;
3, has a good teamwork ability;
4, strong ability to learn on their own;
5, expression ability, can correctly guide the customer to use the company's equipment;
6, good teamwork ability;
7, the company's products and services to customers to provide technical training and technical help and advice. p>
6, strong hands-on ability, able to skillfully apply the product, and the product to be simple maintenance and repair;
7, adapt to travel;
8, college degree or above, electronics, mechanical design, clinical medicine, nursing and other related disciplines graduated;
9, love the technical support work, and willing to learn new technologies.
Technical Support Engineer Job Main Responsibilities2
Responsibilities:
1, responsible for the progress of project implementation tracking, related data collection and statistics, updating the project progress schedule;
2, responsible for the implementation of the project process, after-sales of the simple technical problems of the remote support and processing;
3, responsible for the company's internal communication and coordination of related departments;
4, responsible for communicating and coordinating with customers, timely understanding of customer needs and opinions, the implementation and after-sales effect of the assessment, to ensure customer satisfaction;
Job requirements:
1, college or above, computer, electronic information, automation and other related disciplines;
2, more than a year of technical support category work experience, have a certain basic knowledge of hardware and software, understand the computer hardware knowledge and network-related technology;
3, familiar with office, Excel and other common office software ;
4, good at expressing, clear articulation, communication and coordination skills;
Technical Support Engineer position of the Key Responsibilities3
Responsibilities:
1. Be able to independently complete the implementation and delivery of the product;
2. Be able to take the initiative to raise the customer's possible problems, reasonable analysis and seek a solution, and with the customer to reach a *** knowledge;
3. Assist the person in charge of the completion of cross-departmental tasks or problem solving and provide recommendations
4. Participate in the preparation of customized development requirements documents.
Requirements:
1, bachelor's degree or above, majoring in finance, financial management, human resources management or computer science is preferred;
2, engaged in the implementation of ERP projects for more than 2 years or more than 2 years of work experience in the ERP application field;
3, strong learning and communication skills, with good oral and written expression skills;
4, participate in the preparation of customized development requirements documentation. Written expression ability;
4, good service consciousness and collaborative spirit, work proactively, conscientiously and responsibly;
5, have Kingdee EAS, K/3, HR product implementation experience is preferred;
Technical Support Engineer Job Main Responsibilities4
Responsibilities
1, Responsible for server installation and debugging;
2, responsible for dealing with customer feedback, maintaining customer relations, enhance customer satisfaction;
3, responsible for the creation and optimization of knowledge of server products and cloud virtualization;
4, responsible for the installation and deployment of servers and related operating systems, etc.;
5, to complete the superior supervisor of the arrangement of other work matters
Qualifications
1, college degree or above, majoring in e-commerce, computer or related majors;
2, good communication and expression skills, independent problem analysis and hands-on solving skills;
3, have a good sense of customer service and sense of teamwork, be able to withstand a certain degree of work pressure;
4, master the database Knowledge, familiar with the network and operating system basics;
Technical Support Engineer Position Main Responsibilities5
Responsibilities
1, responsible for the company's office PC hardware, operating systems, office software, printers, such as routine maintenance, fault analysis, troubleshooting, technical support, the establishment of the ledger;
< p> 2, responsible for the company's telephone routine maintenance, failure analysis, troubleshooting, technical support;3, responsible for the company's daily maintenance of all network equipment, failure analysis, troubleshooting, technical support, performance monitoring and analysis;
4, the leadership of the other work arranged.
Requirements
1, Bachelor degree or above, majoring in computer, network related majors, aged 24-32 years old;
2, with 3 years and above related work experience;
3, familiar with H3C routers, switches, configuration;
4, familiar with the Internet behavior management, firewall and other configurations;