20 19 summary of office clerk's work (1) Time is always fleeting. In a blink of an eye, I have been working on xx project for more than a year. Looking back on my ignorance when I first came here and my gradual familiarity with the work over the past year, I have a personal feeling about the civil work of the general office. In 20 19 years, with the attention and care of the project leaders and the strong support of colleagues in various departments, I adhered to the service principle, always strictly demanded myself, improved my own quality, worked hard, made efforts to contribute to the further development of the project, and diligently did my job. At the end of the year, I would like to report my fragmentary experience and immature experience in practice and my work summary of the past year to all leaders and colleagues as follows:
First, the office clerk is a position that can enlighten wisdom and become a useful person.
The work of the comprehensive management department is comprehensive and has a wide range of contacts. It should not only be a link, but also a link between the preceding and the following, as well as a horizontal link. The scope of work is wide, and it is necessary to do well the affairs of this department and coordinate the affairs of other departments. Secondly, the service is wide, from top to bottom, everything from big to small will gather in the office, and the work content is extremely complicated. Internal and external coordination is very important. No matter whether it is submitted or distributed, it needs office communication, consultation and implementation. Because of the comprehensiveness of the work, as a clerk in the general management department, I work overtime, especially at the expense of rest and entertainment time, so as to gain more opportunities to learn knowledge, increase my talents and improve my quality; High work requirements, heavy load, fast pace, able to cultivate a tense, quick-drying, rigorous and efficient style; If you can't master a job, it's not a bad thing to learn more and be fully familiar with it. In the past year's work, I feel that in this position, I can really get various and all-round exercises, and some gains are even lifelong benefits.
1, accepting a lot of information can broaden your horizons, broaden your thinking and learn more. Office clerks have unique advantages in receiving information. On the one hand, the communication of owners, supervisors, bureaus, work areas and other units is generally circulated through the general office; On the other hand, knowing the intention of the leader, the project management department issued the documents, instructions and relevant meeting notices of each work area early; On the other hand, the situation of various departments has long been mastered. This advantage of smooth information channels, wide sources and strong authenticity not only creates and provides favorable conditions for carrying out work, but also helps individuals enrich their minds and activate their thinking.
2, involving a wide range of work fields, you can learn from others, absorb the essence and undergo exercise in the process of completing different types of work. The early meeting, regular meeting and special meeting organized by relevant departments of the project management department discuss research matters, which often points out the direction for the construction of blocks and the work of various departments; The project leader's speech often involves all aspects of work; It is often necessary to cooperate with colleagues from different departments to write a stability plan, write a summary of discipline inspection and supervision work, establish a problem library for investigation, report it to the company's weekly stability report, report it to the requisition and demolition headquarters of the problem library, and report it to the project progress of the Municipal Transportation Bureau. Adopting different working methods in different types of jobs will often make you feel more familiar with a field when you come into contact with a job; Take part in one more activity, and you will have one more work experience; The more you cooperate with colleagues in other departments, the more you will learn a working method.
3. High working standards and strict requirements. You can turn stress into motivation and form a good habit of being cautious everywhere and taking everything seriously. As a clerk of the General Department, the documents issued by the project management department of each work area should be strictly reviewed and checked. On the one hand, on the standard of writing, the division of upper writing, lower writing and parallel prose is clarified; On the other hand, in terms of text format, check whether it meets the specifications, whether there are typos and other words, and whether the sentences are fluent. Furthermore, strictly implement the registration system for seals of various departments. When I first arrived at the project, I made many mistakes in the use of seals and did not strictly implement the registration system. Under the tolerant instruction of the project leader, I realized the importance of using the seal to register. The use of the project seal by each department must be approved by the competent leader. If the leader is absent, you need to call for instructions and print it after the leader agrees.
Second, the civil work of the office is no small matter.
As an office clerk, you should not only do a good job in writing, but also do a good job in holding meetings. In more than a year's work experience, what I do most is often a lot of trivial work. I am busy all the year round, I can't say anything, and more is to prevent mistakes and mistakes. On the one hand, whether the document circulation and distribution are timely; On the one hand, whether the contents read and approved by the leaders are communicated to all departments and work areas on time; On the other hand, whether the circulated documents are properly kept; On the other hand, whether the archived files can be found conveniently and quickly, and whether the account login work is meticulous. In my work practice, I pay more attention to the following points:
1, small things need to be done. This is a matter of work attitude. The general office is the receiving, sending and circulating department of documents at all levels. As a clerk in the general office, he is directly responsible for the sending, receiving and circulation of all documents. If the circulation is not timely, it may affect the relationship, delay the work and cause unnecessary trouble. Therefore, we should pay enough attention to every job we take over, establish a sense of ownership, act immediately and be responsible for the completion of the work.
No matter how busy you are, you must produce fine products. This is a matter of working standards. My work experience over the past year has made me feel that the more work I have, the more attention I need. The busier you are at work, the more you can't lose your mind; The more urgent the requirements, the less impetuous. Organize documents and deal with things, not only can't make mistakes, but also strengthen the awareness of quality products and do one thing at a time.
3. Take the initiative in passivity. This is a matter of mental state. The work of the comprehensive management department has the characteristics of strong service, strong subordination and strong passivity, and the work should obey the leadership's scheduling and revolve around the leadership. Generally speaking, things at work are sudden, but this does not mean that we can only wait for the meal to be cooked and respond passively. In fact, only by giving full play to subjective initiative can we turn passivity into initiative. Fight more tough battles, stay ahead of time, think ahead of everything, and do your work ahead. Only when there is more assault work can the task be completed with good quality and quantity.
Third, the sky has passed and it is getting higher.
1. Since the resumption of work in February, the General Department has received 482 communications from xx Company and xx Headquarters, 4 communications from xxx Engineering Construction Headquarters, 228 communications from xxx Bureau, 76 communications from xx Station and 8 communications from work area. The documents distributed to each work area include dispatch notice 2 13, red-headed document 73, meeting minutes 2 1 and internal dispatch notice 8. Daily receiving and dispatching, as well as the documents that need to be handled by each work area after reading and approving by the leaders, are scanned and sent to each work area, and all departments of the project management department are reminded to handle them in time. Register and record the account of sending and receiving documents every day, and check the sending and receiving of documents on that day with the personnel of the General Department of each work area to ensure that no documents are missed.
2. According to the situation of paper use in each office, the "Paper Management Measures" was issued, so that the collection and use of paper were registered. According to the latest statistics, the paper consumption of each department in the project management department is about 8 packs per month. Assuming a pack of paper in 28 yuan, the project management department spends 224 yuan on printing paper every month. In addition, with the approval of the person in charge of the project, the comprehensive department takes the following measures to reduce or even eliminate the extravagance and waste of paper: all departments print documents and send them to the comprehensive department for unified printing; Advocate double-sided printing to improve paper utilization; Carefully review the manuscript to reduce the error rate; Strengthen supervision and two-way supervision.
3. Strictly implement the examination and approval system for office consumables procurement and the warehousing ledger registration system. The office consumables of the Project Management Department mainly include: carbon pens, refills, notebooks, staplers, staples, erasers, 2B pencils, glue, rod clips, ink printing, 7# batteries, 5# batteries, file boxes, adhesive tapes, paper clips, A4 paper, A3 paper and printer (copier) ink cartridges. The HP fax machine in the General Management Department generally replaces the toner cartridge once every half month; HP color printers have also replaced the toner cartridges three or four times since they were purchased. The specific replacement frequency depends on the number of prints in the current month. The replacement frequency of toner cartridges in Canon large printers is about once every two months.
Fourth, strengthen communication and take a step back.
At work, due to different positions and perspectives, there will inevitably be friction, which requires us to constantly strengthen communication in the course of work. Face problems directly instead of avoiding contradictions; Solve problems, not prove each other wrong; Empathy, not opinionated. Through communication, let the other party understand what the other party wants to express, and then take effective measures to solve the existing problems, so as to better carry out the work and create a good workplace environment.
Verbs (short for verb) carry on the past and correct behavior.
In the past year's work and life, I gradually found that I still have many shortcomings and areas that need improvement: lack of initiative in my work, less communication with leaders, and insufficient consideration for emergencies; Not flexible enough when considering problems, lack of pioneering and innovative consciousness; There are still some shortcomings in correctly understanding the intention of leaders and serving them in advance; Some people are hesitant about the presence of leaders.
In the following work, I will sum up my experience, overcome my weaknesses, correct my shortcomings, strengthen my study, and devote myself to my work with a good attitude, firm belief and full work enthusiasm. Think hard, constantly improve yourself, strive to improve the level of work, keep up with the needs of enterprise development under the new situation, and contribute to enterprise development.
20 19 summary of office clerk's work (2) over the past year, with the care, support and help of leaders, my thoughts and working methods have made great progress, and my ability to deal with problems has become increasingly mature. According to my work this year, I want to summarize and report my thoughts and work this year:
First, study hard and strive to improve.
Times are changing, and so is our work. In order to meet the needs of work, what we need to do is to strengthen our study. In the past year, I first studied the spirit of the 19th National Congress of the Communist Party of China. Strengthen the study of theoretical quality, guide your own practice with correct theoretical ideas, constantly improve your own ideas, guide yourself to constantly change the world outlook, outlook on life and values, clarify the direction, objectives and tasks of work, keep up with the trend of the times, and ensure that you are highly consistent with the party organization in thinking and action; The third is to study all kinds of knowledge needed for work, so that you can stay behind in your work and be better qualified for the job. Through study, my ideological quality, moral quality and working ability have been improved to some extent.
Second, keep your feet on the ground and work hard.
The office is a department with complicated work and heavy tasks. As a member of the office, he shoulders the heavy responsibility of leading assistant, and at the same time, he also takes into account many experts in the normal operation of the organ. Whether in the work arrangement or in dealing with problems, he should be considerate and independent. These are the unshirkable responsibilities of office staff. Over the past year, I have firmly established the idea of "no small matter in the office", and I have done my duty and worked hard.
The first is to be familiar with your own business and enter the role. I haven't worked for a long time, and I don't have a proper understanding of all aspects of xx town, and the office work involves all aspects of the whole work in xx town, so I have strengthened my understanding of the town situation in a targeted manner, and gradually improved my understanding of xx town through all the information I can find, so as to do a good job.
Secondly, we should take our work and everything given by our leaders seriously. The office is a bridge for the party and government organs in the town to give and report information. Doing office work well plays an important role in the normal operation of the whole town. Therefore, whether it is paperwork or logistics management, I try my best to satisfy the leaders. Take matters assigned by leaders seriously, handle them in time, without delay, delay or perfunctory; As long as it is within the scope of principles, employees should not be pretentious, glib and difficult.
The third is to pay attention to the image. The office is the window of the town office, so whether I answer the phone or say hello to people, I always pay attention to my manners and don't affect the image of the whole office because of my mistakes.
Over the past year, with the care and help of leaders, with the understanding and support of all cadres and workers, and with the joint efforts of all the staff of the organs, all the work of the organs has been carried out in an orderly manner, which has promoted the normal development of all the work of the organs.
Third, the correct style and correct position.
In my work, I always adhere to the diligent, pragmatic and efficient work style and do a good job seriously. Obey the leadership division of labor, regardless of gains and losses, do not pick the weight. We only pay attention to the work, regardless of the thickness of the other party, and strive to do our best in less time. We haven't delayed anything assigned by the leaders since our work. In life, we should adhere to the upright, modest and simple life style, straighten our position, respect leaders, unite with comrades, get along on an equal footing, treat others sincerely, do not follow the trend, do not bully the weak and fear the hard, correctly handle the relationship between the ruler and the degree of getting along with leaders and colleagues, stress principles on major issues, stress style on minor issues, and consciously resist the erosion of decadent ideas.
Fourth, the existing problems
Through a year's work, I also clearly see that I still have many shortcomings, mainly:
1, I don't know enough, and I can't fully meet the needs of my work;
2. Inappropriate handling of some things due to limited ability;
3. Due to lack of study, I sometimes feel overwhelmed at work;
4. The working methods need to be improved;
These deficiencies, I will strive to improve in the future work, and strive to do a better job.
In short, over the past year, I have gained a lot through hard study and continuous exploration. I firmly believe that I can do it well as long as I work hard.
20 19 summary of office clerk work (3) after a period of office clerk work, I began to learn some new gains, but at the same time I found some shortcomings. Here I sum up my work, hoping to do better in the next work.
First, strengthen study, unite and be efficient.
The office is a comprehensive functional department, a hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting all directions, and a hub for promoting all work to the established goals. The work of the office is rather complicated, so it is necessary to provide some useful information and data for decision makers when drafting documents and providing research materials. In document processing, document management, document examination and approval, meeting arrangement, welcome and vehicle management, etc. Things are complicated and difficult to quantify. Dealing with a lot of complicated and trivial daily work requires all the staff in the office to have a high theoretical level and political literacy.
Always put learning in an important position, combine self-study with concentrated study, complete the learning task of Scientific Outlook on Development activities and change work style, and optimize the environmental learning education inspection activities. While learning theoretical knowledge, I have carefully studied computer technology, network, etiquette reception and other related business knowledge. Through study, we have strengthened our political ideals and beliefs, enhanced our sense of service, improved our team spirit, and have no complaints about the assigned work. All employees help each other and work in a harmonious and uplifting atmosphere, which endows them with fighting capacity and cohesion, and achieves twice the result with half the effort.
Two, pragmatic innovation, give play to the coordination function of the office.
To give full play to the coordination function of the office, we must first do a good job of internal coordination in the office. In the internal management of the office: pay attention to improving the internal management system, emphasize that the work is planned, the division of labor is clear, and the responsibilities are implemented to people, and earnestly achieve "everything is in charge, everyone has something to do, work together, coordinate from top to bottom, and link left and right; In terms of overall affairs management: first of all, it is objective, that is, closely follow the resolutions and leadership instructions of the bureau party group and pay close attention to implementation.
In social work, do a good job in the work of the party group. Adhere to the conditions and standards, strictly control the entrance, do a good job in organizing and inspecting the development targets according to the organizational procedures, and develop one after another to ensure the quality of the new party member. Strengthen the study and education in party member, and actively organize all party member cadres to concentrate on their study in strict accordance with the requirements of the study plan and content.
Third, deepen the service function and pursue high-quality mission objectives.
The core of office work is service, which is the starting point and the end result of all our work. Office work is the key link of the whole daily work operation. To do a good job in office work, we must sort out our thinking, prioritize, arrange rationally, be busy but not chaotic, and be nervous and orderly. Such as file transfer, file printing, distribution, scheduling, temporary assignment by leaders, etc. , to achieve emergency and special affairs, improve work efficiency. It is the consistent goal of the office to provide decision-making reference for bureau leaders, logistics services for employees and strong guarantee for central work.
Fourth, do a good job in writing, meeting and handling affairs.
Office work is complicated. Simply put, it means running documents, having meetings and doing things. With regard to writing work, the practical difficulties of fewer people and more literature have been overcome, and various work plans, target responsibility letters, implementation plans, activity arrangements, work summaries, leaders' speeches and work reports have been completed. In the writing of notices, requests for instructions and reports, we persist in repeated research and careful deliberation, leaving no doubt and no mistakes, ensuring the quality of documents.
Up to now, there are xx official documents below xx years, and the task has been successfully completed; With regard to the convening of the meeting, we have made careful preparations for the meeting, such as sanitation and layout, meeting materials and so on. From the early preparation, to the on-site service, to the implementation after the meeting, everything and every link were thoughtful and properly arranged, ensuring the high quality of the meeting; With regard to handling affairs, it is mainly to supervise and inspect the implementation of the deployment of various tasks of our bureau and our party group, timely convey leadership instructions, timely feedback all kinds of information, be quick and effective, and ensure the smooth implementation of the overall government orders without major mistakes throughout the year.
Verb (abbreviation for verb) sends a letter to visit.
Letters and visits require high quality of office staff. We should be neither humble nor impatient, and deal with problems promptly and decisively, leaving no sequelae and adding chaos to the leaders. For this reason, we especially emphasize the concept of service, and treat every petitioner, fax, call and letter with courtesy and patient reply. We will have a special person to coordinate and handle it properly in time, and reply to * * * pieces throughout the year.
Six, personnel, labor and capital work
Implement the personnel and labor management of our bureau. In accordance with the relevant regulations, go to the labor management department to pay various social security procedures to solve the worries of employees.
20 19 summary of office clerk's work (4) Looking back on my work in the past six months, with the support and help of the company's leaders and colleagues, I strictly demanded myself and completed the work well according to the company's requirements. Through the study and work in the past six months, the working style has made a new breakthrough and changed greatly. The work in the past six months is summarized as follows:
First, the daily management of the office.
The office is a brand-new field of work for me. As the person in charge of the office, I clearly realize that the office is a comprehensive management institution under the direct leadership of the general manager's office, a hub that connects the preceding with the following, communicates the inside and outside, coordinates the left and right, and contacts all directions, and is the center to promote all work towards the established goals. There are many things in the office, such as document processing, file management, document examination and approval, meeting arrangement, farewell and car management. In the face of a large number of complicated and trivial daily work, we have strengthened our work consciousness, paid attention to speeding up the pace of work, improving work efficiency, calmly handling various affairs, and strived to be comprehensive, accurate and moderate, avoiding omissions and mistakes. So far, we have basically achieved all our goals.
1. straighten out the relationship and handle the relevant documents of the company. At the beginning of the company's establishment, almost all the work was started from scratch, and relevant procedures and certificates needed to be handled. I use my years of working experience in xx department, familiarity with the department and harmonious interpersonal relationship to actively handle various certificates for the company. Through many efforts, it only took me more than a month to complete the xxx certificate, project establishment procedures, \xxxx property right certificate and so on. Give full play to the coordinating role of comprehensive departments.
2, timely understanding of xx, provide the basis for leadership decision-making. As a xx enterprise, land delivery is the top priority. Because xxx demolition is closely related to the development progress of our company, in order to obtain land as soon as possible, the company set up a land delivery working group. As a member of the team, I used all favorable resources to take effective measures, went to xx, xx demolition office and other units, actively communicated with relevant personnel, and timely fed back the demolition information, work progress and problems I learned to the general manager's office. Company leaders have mastered the progress of xxx and demolition work in the shortest time, and further arranged the delivery work on this basis.
3. Actively respond to the company's call and conduct in-depth market research. According to the spirit of the company's xx office meeting, I made a detailed market survey on the current development, rental price, market demand and development trend of xx real estate. I went to the departments of land, construction and housing management to get a detailed understanding of the data indicators of real estate development in recent years, and visited some commercial departments such as xx, xx and xx gardens, xx gardens and xx residential quarters, and investigated the rental and sale of these properties. Based on the location advantage of plot X, this paper puts forward the personal idea of "focusing on commerce, supplemented by housing, highlighting location and making overall plans".
4. Do a good job in the company's writing. Draft comprehensive documents and reports, be responsible for recording, sorting and refining the minutes of office meetings, and be responsible for the implementation of relevant resolutions of the meetings. Earnestly receive, register, distribute, print and supervise the relevant documents of the company; All documents, approval forms, agreements, etc. of the company should be filed, and the data should be filed well. Cooperate with leaders to further supplement and improve various rules and regulations on the basis of established rules and regulations. Timely convey and implement the spirit of relevant meetings, documents and instructions of the company.
5. Implement the personnel and labor management of the company. Organize and implement the company's labor, personnel, salary management and employee attendance control and supervision, sign labor contracts with employees according to the personnel management system, and go through the formalities of paying social security (endowment insurance, unemployment insurance, medical insurance) at the labor management department according to relevant regulations. Reflect the standardization of the company and solve the worries of employees;
6. Do a good job in the daily work of company welfare and enterprise management. According to the budget approval system, organize and implement the procurement, deployment and physical management of office facilities, dormitory supplies, labor insurance benefits and other commodities of the company. After the completion of office decoration, the configuration of office supplies, communications, photocopiers, computers and other equipment will be completed in X according to the examination and approval authority. Do a good job in the company's communication fees, hospitality, utilities, vehicle use and gift registration procedures, and strictly follow the procedures to verify the use standards; 7. Do a good job in logistics services for meetings such as the board of directors of the company. During the xx meeting, the board of directors shall carefully arrange the venue layout and accommodation. Implement the pre-meeting preparations and meeting materials for various meetings.
Second, strengthen self-study and improve professional level.
Because I feel that my burden is very heavy, and my knowledge, ability, experience and position are far from each other, I have never dared to treat it lightly. I have been studying, learning from books, learning from leaders around me and learning from colleagues. So I think I have made some progress in the past six months. Through continuous study and accumulation, I have gained office work experience and can handle various problems in my daily work with ease. After half a year's training, my organizational management ability, comprehensive analysis ability, coordination ability and written and oral expression ability have been greatly improved, which ensures the normal operation of all the work in this position, can treat all the tasks with a correct attitude, love my job, and strive to implement it in practical work. Actively improve their professional quality, strive for initiative in work, have a strong sense of professionalism and responsibility, and strive to improve work efficiency and quality.
Three. Existing problems and future efforts
Over the past six months, I have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, mainly in the following aspects: First, the office director is a new post for me, and I have explored a lot of work in the process of doing it, so that I can't do it with ease, and my work efficiency needs to be further improved; Second, some work is not meticulous enough, and some work is not well coordinated; Third, my theoretical level is not suitable for the requirements of the company.
In the new year, I am determined to seriously improve my business and work level and make my due contribution to the leap-forward development of the company's economy. I think I should try my best to: strengthen my study, broaden my knowledge, follow the principle of seeking truth from facts, and publish the upper information and report the lower information; Pay attention to the style construction of this department, strengthen management, unite as one, work hard, form a good working atmosphere of this department, and constantly improve the office's support ability and service level to other departments. Abide by the company's internal rules and regulations, safeguard the company's interests, actively create higher value for the company, and strive to achieve greater work results.
Insufficient office work mainly includes:
1, lack of basic knowledge of office work, often appear restless and sometimes even feel at a loss when carrying out specific work;
2. Lack of comprehensive and specific understanding of the work of various departments of our bureau, thus affecting the writing of relevant official documents;
3. Poor mastery of computer knowledge directly affects the corresponding work quality;
4, the work is not detailed enough, and there are often mistakes and omissions on small problems;
As far as overall work experience is concerned, I think the working environment here makes me quite satisfied. It is the care of the leaders and the continuous improvement of working conditions that give me the motivation to work. Secondly, the friendship and care between colleagues, cooperation and mutual assistance, let me have a sense of ease and sureness in my work; Third, the unique "corporate culture" atmosphere being created by our bureau has given me confidence in my work.
I know that the above work performance may not satisfy the leaders. Frankly speaking, I don't have much confidence if I can continue to work and study here according to these performances. But I firmly believe that I can do better in the future work and ensure the satisfaction of the leaders.