Idle fish return process
1, to fill in the cause of the return, and then the other side will be subject to the message.
2, with the merchant to reach an agreement, and then complete the return, to be confirmed after the completion of the actual return.
To explain in turn, article by article:
1, select the actual status of the goods and the reason for the refund, fill in the instructions and then you can submit the application.
2, in the seller's processing period you can enter the bought baby page, find the corresponding transaction to select the refund processing to view the refund of the detailed instructions and beyond the time limit of the response. Note: In the non-receipt of goods when the refund can not be modified in the moment, the default application for the full amount of the transaction, the seller agrees to the refund application, the money will be returned directly.
3, the merchant has five days to deal with the buyer's refund application, if the two sides feel refundable, to find the corresponding transaction please return, according to the address provided by the seller in the refund page to find a courier for the return of this operation.
4, after the return, to the refund details page to fill in the return information, and then the seller receives the goods, and finally refund.
5, after the return information submitted successfully, the follow-up to find the corresponding transaction refund processing to view the refund information, timeout and the seller's response.
6, merchants have a week and a half to confirm receipt of goods, timeout did not move, the platform will also automatically refund the buyer.
7. Once the refund is successful, you can go to the refund page to see where the returned money is going.
Some sellers will be very good to deal with compensation or return they will say that the second-hand items are not refundable or exchangeable. Negotiation in the case of no avail, we can open the order click on the refund , choose to return the refund, the reason according to the actual situation to choose the reason for the return of the following can be noted briefly explain the reason, the seller will deal with of course he will choose to reject the return application, it does not matter we click on the order, the return details, click on the customer service intervention!
This order will enter the idle fish small court interface, where buyers and sellers can prove, such as physical photos of the items, as well as chat photos uploaded. Click on the order return details, there is a negotiation history of the interface click in, the bottom of a I want to leave a message click in to leave a message to pass the evidence, as much as possible to prove that the other side of the problem of the error and then wait for the idle fish court voting results!
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