Consumers to 12315 complaints, the Consumer Association to find businesses to negotiate a solution, negotiation is not good will be reported to the industrial and commercial administration to investigate, administrative penalties or revocation of business licenses, fines, confiscation of illegal income, and ordered to cease business.
"12315" Consumer Complaints and Reporting Line telephone and the national Internet platform, March 15, 1999, the State Administration for Industry and Commerce in the former Ministry of Information Industry under the strong support of the decision to set up in the country specifically to accept consumer complaints and reports of the special telephone number.