Mr. Zhang's pet cat died after taking a bath (provided by the netizen)
Pet cat suffocated and died in the bath, the pet hospital said inconsistently
April 28 evening, the reporter contacted the netizen "leisure monkey", he told reporters, the thing happened on April 27 at noon, more than ten o'clock in the morning. At that time, his wife and mother to Qingdao Aino Pet Hospital Laoshan store bath, about 10:30 more, the doctor came out and told him that the cat died, the specific reasons did not say more. Afterward his wife called him, he rushed back from the field. "I was out of town on a business trip, answering the phone when my wife cried all out." Mr. Zhang told reporters that he then urged his wife on the phone to ease the emotions and a little, not too excited, he immediately rushed back.
"After coming back I coordinate with the hospital how to deal with the cause of death? But the hospital attitude is very bad." Mr. Zhang said that the beginning of the doctor told him after the accident, the hospital really did not do in accordance with the hospital's rules and regulations proper resuscitation, etc., but then a responsible person to the scene, all of these statements were overturned. "All the time emphasizing that the hospital was handling the situation in accordance with the rules, told me that the cat died because it drank yogurt before bathing, and that there was a risk of death from bathing after fasting." Mr. Zhang said, during which he rhetorically asked the person in charge, there is no literature paper manual that says that cats should be fasted before bathing? Or did the hospital inform the director of this situation before the bath? The director said no.
Related records produced by the hospital
Hospital attitude "bossy"? Clients claiming compensation are accused of medical malpractice
"The person in charge has been lying and rounding up lies from beginning to end, and he began to insist that the hospital's records and resuscitation procedures were in line with the manual, but then we looked at the surveillance and in fact they were not." Mr. Zhang said the resuscitation records had been altered, and from the surveillance you could see that the groomer had been playing with his cell phone after the cat was bathed, and after 20 minutes of drying and needing to perform intermediate grooming, the groomer finished grooming another cat before realizing that there was something wrong with his cat. The resuscitation also did not clear the airway, but gave oxygen directly, but the doctor said he did not see it because of the cover.
In his communication with Aino Hospital, Mr. Zhang told reporters that the person in charge told him directly "how much it costs." "Their attitude is the most unacceptable to me, my family 4 cats and 4 dogs, are here to do the card, a bath cat is 200 yuan, the dog is also more expensive, plus the usual immunization, deworming, sterilization, bathing of a kind, in this hospital a year consumption of two or three million yuan." Mr. Zhang said, he is because he believes that the hospital's professional, so the family pets are here. And the family is really like pets, otherwise would not have so many, raised 4 years also have feelings, and now the hospital directly identified them as "medical malpractice". "This is the person in charge of the original words, began the hospital said to compensate me for a cat, I refused to tell me that it is a medical problem."
Customers said the hospital needs to give attitude does not care about the amount of compensation
For the question of how to compensate, Mr. Zhang introduced, he is now most in need of a formal apology. "On the evening of the 27th said that the 28th will give me a reply, but by 10 p.m. did not receive a phone call." Mr. Zhang said that from beginning to end, the hospital just kept shirking its responsibility, kept lying in all kinds of ways, then rounded up and lied again, during which there was no attitude of solving the problem. "At first I went when I was very rational, a few friends together I also deliberately let them go to other places to eat a meal around, don't let the hospital think that we have more people over to make trouble, but the hospital's 'ho-hum' attitude, I can't accept."
In addition to the apology, Mr. Zhang said for the previous in Aino for a variety of membership cards, rechargeable cards need to give him a refund, in addition to give the pet the appropriate funeral. For compensation, began because of the attitude of the Aino people, he made a claim of 50,000, 100,000 dollars. "We this cat is 5,000 yuan to buy, during the period are to buy 600 yuan a bag of imported cat food, a bath are 200 yuan, our family conditions are still good, I do not see him this tens of thousands of dollars." Mr. Zhang said, he was clearly informed that he did not want this compensation, you can set up a fund to be used in the follow-up of other pets in the hospital in a similar situation, he accepts all the supervision and all the details of the public, but the hospital balked, that he is a medical problem. Now he can't trust the brand of Aino Hospital, and the compensation will not be placed there.
Aino pet: not clear not explain not say much
For this Mr. Zhang encountered the situation, the afternoon of April 29, the reporter contacted the Aino hospital Laoshan store, the relevant person in charge said that the current headquarters has been involved in the situation, he does not understand the situation is not clear, and does not say much, as for the headquarters phone number he can not provide. "Go online and search for yourself." The person in charge said. Subsequently, the reporter contacted the Aino Pet Hospital, but its published 400 phone has been unanswered. The contact information registered through the industrial and commercial information, also unanswered.
Qingdao Animal Husbandry and Veterinary Bureau of epidemic prevention staff said, this situation they have no way, or need to be coordinated between the two sides to deal with, if the consultation can not go through the legal process. If you think it is medical malpractice, then in the litigation can be medical malpractice appraisal.
Peninsula reporter Gong Changle
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