How do hospitals handle medical disputes?

1. How do hospitals handle medical disputes? When dealing with medical disputes, hospitals can first negotiate and mediate between doctors and patients. If mediation fails, either doctor or patient can make a request to the competent health administrative department. After accepting the case, the health administrative department will assign a special person to properly keep the original data, seal up the relevant medical items, organize staff to conduct an investigation, and form written materials. After investigation and study, the health department will give advice on handling, and generally will negotiate and mediate again. If the consultation fails, it is suggested that the patient or his family members resort to the three-level medical accident appraisal Committee for appraisal. If you are not satisfied with the conclusion of the third-level appraisal, you may apply for re-examination or second-level appraisal. If you are still dissatisfied, apply for reconsideration and first-class appraisal. Health administrative departments and medical units shall make corresponding treatment according to the appraisal conclusion and relevant laws and regulations. If you are still dissatisfied with the result, you can bring a lawsuit to the local grassroots people's court. Of course, it is not necessary for both parties to negotiate on their own and request the health administrative department to handle it, and they can also bring a lawsuit directly to the court. Provisions and handling procedures for receiving complaints about medical disputes 1. When a medical dispute occurs, the department must take good care of the medical record and shall not lose, alter or lend it. 2, the director of the undergraduate course is responsible for medical disputes, medical disputes appear after the director of the first is responsible for receiving complaints of patients or their families, understand the complaint content, to investigate. Be able to answer at that time and give an accurate explanation. If you can't answer at that time or need to answer after investigation, you should clearly inform the patient or his family about the next reception time and place, and report to the medical education department at the same time. 3. When there is a medical dispute after the death of the patient, the doctor in charge or the doctor on duty, together with the superior doctor, must clearly put forward to the family whether to do autopsy and complete it within 48 hours, and record the opinions of the family whether to agree to do autopsy in the course record completely, and ask the family to sign it. If a family member refuses to do an autopsy, the immediate family member must be asked to write "Disagree with the autopsy" in the medical record and sign it. 4, when the patient's family put forward sealed copy of medical records, normal working hours to the medical education department, abnormal working hours to the chief on duty. Sealed operation medical records should be copies of medical records accompanied by family members of medical staff. Family members of patients with objective medical records can be copied, but family members of patients with subjective medical records cannot be copied, so copies should be sealed. 5. When the department fails to reach an agreement with the patient/family when solving the medical dispute, the Medical Education Department and the Public Security Office will receive it and continue to solve it. The medical education department organizes relevant department personnel to investigate and discuss according to the oral or written opinions put forward by patients' families, and must be appraised by the hospital medical accident appraisal Committee when necessary. 6. When the medical education department receives medical disputes, the director of the complained department must be present. If he is absent due to special circumstances, he should report to the medical education department and entrust a professional physician above the deputy chief physician to be responsible for answering the relevant professional questions raised by the complainant. 7. In case of medical disputes, our hospital will reply the results to the patients or their families within seven working days from the date of receiving complaints from their families. 8. When the complainant refuses to accept the conclusion of medical appraisal in our hospital, he shall apply to the superior medical accident appraisal committee for medical appraisal according to relevant procedures. 9. When receiving the complainants of medical disputes, medical personnel should listen patiently and carefully, make reasonable and scientific explanations in common language, so as to obtain the cooperation of family members/patients. 1, the reception of medical disputes, should ask whether the visitor is the patient's immediate family recognized by law, in order to facilitate the settlement and legitimacy of medical disputes. To sum up, disputes between hospitals and patients are easy to occur, because doctors' skills are directly related to patients' lives. Once patients get worse or lose their lives directly due to diseases, patients' families will inevitably have conflicts with hospitals. At this time, hospitals need to prepare a complete dispute resolution mechanism in advance.