1. Individual year-end work summary
Looking back to 20xx year in the Bureau of leadership and the higher competent leadership of the careful cultivation and teaching, in the departmental leadership of the direct guidance of the colleagues care to help, I through their own continuous efforts, whether it is on the ideological, learning or work, have made a Great development and great harvest, now the work performance is summarized as follows:
First, ideological
Actively participate in political learning, concerned about national events, to comply with the Bureau of the rules and regulations, political progress, with a high political awareness. Work, I can be loyal to their duties, strict discipline, hard work, abide by the bureau's rules and regulations, I think of ideas in many details of the work process, find ways to simplify the process, improve efficiency, and better complete the work under the premise of conforming to the relevant rules and regulations. Learning, since joining the work, I have never given up learning theoretical knowledge and business knowledge. I have never been satisfied with the status quo, not only mastered and improved financial knowledge, but also a certain level of theory, and passed the postal marketer's exam. Learning theory at the same time, more study business, the business knowledge learned to melt into the work, so that the level of business continues to improve.
Second, this year's achievements
On the basis of doing their jobs well, to a high standard of strict requirements for themselves, consciously study business knowledge, to participate in the post training, exams, and constantly improve their own quality.
Third, there are major problems
First, not enough learning. New situations and new problems emerge one after another, new knowledge and new science is constantly coming out, in the face of serious challenges, I sometimes lack a sense of urgency and conscientiousness to learn.
Secondly, when the work is more tired, there has been slack thinking, which is not high in their own political quality, but also the world view, outlook on life, values, the solution is not good performance.
Third, the level of business skills is still not skillful enough, need to continue to strengthen.
In response to the above problems, my future efforts are:
First, to strengthen theoretical learning, and further improve their own quality. Familiarity with the business, can not replace the pursuit of improving personal qualities of a higher level, must be through the theory of market economy, national laws, regulations and financial business knowledge, related policies, enhance the ability to analyze and solve problems.
The second is to enhance the concept of the overall situation, and strive to overcome their occasional negative emotions, improve the quality and efficiency of work, and actively cooperate with the leadership, colleagues to do a better job.
Third, in addition to strengthening their theoretical qualities and professionalism, as a postal employee, I have to continue to strengthen their level of postal business skills, so as to be able to work in the work of all the handy, efficient completion of the work task.
In the future, I will strive to develop myself into a dedicated, high-quality, adaptable, independent, full of vitality, ideal composite talents. "The value of life lies in dedication" in the future on the road, I will rely on their own passion and enthusiasm for the postal service, for my love of the post office to continue to dedicate my blood, wisdom and youth.
2. Individual year-end work summary
The company has been honored to serve as a measurement administrator since June 20xx through the ISO system certification, in the company and departmental leadership under the guidance and assistance of the work of the combination of the characteristics of the ISO quality management system, and gradually adapted to the requirements of the work position. The requirements of the system documents, can be very good in the work of the requirements of the system to be reflected and implemented, so that the measurement of my company's work to the rapid development and advancement of the measurement of my company's work is now in 20xx on the measurement of the management of the work to do the following report:
First, conscientiously fulfill their job responsibilities:
1, conscientiously carry out the implementation of the national "Measurement Law", The company's "ISO9001:20xx" and the implementation of the national legal unit of measurement, measurement of the year-end summary.
2, the correct use of measuring instruments, on a regular basis for calibration and maintenance work.
3, the company's various departments of measuring instruments and testing work.
4, presided over the measurement of management, related standardization work, is responsible for ISO9001-20xx management system of testing, testing equipment, the establishment and maintenance of management documents, timely detection of problems in the operation of the system, and put forward to improve the program and implement it, to ensure that the management system operates effectively, and to do a good job of the daily routine data entry, according to the ISO requirements for self-examination and submission of the ISO requirements for self-examination and submit reports.
Second, conscientiously fulfill the company's given work objectives:
1, conscientiously implement the national measurement of laws and regulations and the relevant provisions of the higher level, the company's measurement of supervision and management. Responsible for or monitoring the measurement of internal measuring equipment, responsible for calibration of measuring equipment and external verification. Ensure that the instrumentation strong inspection rate and non-strong inspection rate.
2, the development of measurement technology, work standards and management system, the preparation of measurement development planning and annual work plan, unified management of the company's various measuring instruments. When needed to prepare or guide the relevant departments to develop internal calibration program for measuring equipment. Ensure the effective operation of ISO measurement management system.
3, the measurement equipment ` issued, maintenance, storage, labeling management, the establishment of measurement equipment management account. Make the instrumentation ledger to do accounts, things, cards consistent.
4, ISO9001: 20xx "Measurement Management System: Measurement Process and Measurement Equipment Requirements" provides for the measurement process and measurement equipment measurement confirmation management of the detailed requirements for the measurement of the management of the second level of the warehouse to carry out measurement, to meet the company's "5S" of the daily requirements.
Third, the measurement room construction:
In 20xx, the company invested more than 70,000 yuan to purchase a standard pressure gauge and precision pressure gauge, 725 multifunction multimeter, thermocouple identification system, and the measurement room decoration, so that it meets the requirements of the verification, the site measurement facilities are replaced, to improve the measurement accuracy. At the same time, strengthened personnel training, this year, I and new college students Huang Xiaobo Provincial Institute of Metrology unified organization of the training of the measurement of certificates, combined with the experience accumulated in the work through training so that we have qualitatively improved in the understanding and operation to improve our measurement technology and calibration capabilities, so that we have a deep understanding of the measurement of the work is to support the product quality of the company's strongest pillars of the concept, and to further Improve the measurement management system.
Fourth, the preparation and modification of self-calibration specifications for measuring equipment, the design of calibration records to meet the requirements of the form.
ISO quality management system work in the company's mature operation, program documents and self-calibration specifications also need to be constantly improved and modified, the beginning of the signing of a number of records, in the future work will gradually find that there are certain defects, in order to get more suitable for the development of measurement work program documents, self-calibration protocols and records, I often go to the Department of Quality Management instrument operations responsible for the person in charge and the self-calibration. Self-calibration staff to communicate, communication, especially on some of the existence of technical issues of disagreement many times to discuss and practice, this year we have many times on the program documents and self-calibration protocols for modification, in order to better guide and serve the production.
Fifth, the organization and implementation of the volume of transmission channels, do a good job of mandatory calibration, sent out to test/calibrate the work of measuring equipment, and supervise the quality of sent out to test/calibrate the quality of the work, and do a good job of measuring and calibrating the work of the enterprise is the measurement of the center of the work.
According to "Measuring Equipment A, B, C classification management approach", the company's measuring equipment is divided into three categories, in each category is divided into two categories, I classified A equipment as a mandatory inspection category, A equipment is classified as a class of delivery and the establishment of a class of A equipment calibration schedule, so that mandatory inspection and delivery of equipment to get a timely calibration, and the phenomenon of delayed inspection has been effectively controlled. Self-calibration equipment B, C, for self-calibration class equipment, must be calibrated according to the self-calibration cycle specified in the ledger, and regular supervision and inspection of the self-calibration of the timeliness and effectiveness of the validation of the problems found in a timely manner to rectify and traceability. Other C is no method of calibration, after a year of hard work of my company's metrological calibration and self-calibration work has been a clear path for the measurement of traceability work provides a strong guarantee.
Six, the system audit and management review
In October of this year, the company carried out an internal audit of ISO's system, in the process of internal audit, internal audit team in a just and fair attitude, the principle of truth-seeking to the company's system to run a year of the situation of the audit. *** issued 2 unqualified reports, belonging to the general unqualified items, check out 5 rectification items. At the end of October my company held a review meeting of the measurement management system, from the results of the internal audit of my company's measurement system is not in good condition, basically to meet the needs of my company's production. So the measurement work is a long way to go.
20xx year is about to pass, but the measurement of the work of the starting point has no end, I will work in the future, and continue to use professional knowledge to arm themselves, so that they can be better in the measurement of the improvement and development.
20xx new work requirements:
First, strict discipline, consciously strengthen the work enthusiasm, work enthusiasm and serious study, ideological awareness to further improve the implementation of the company's various rules and regulations, conscientious inspection, do their jobs. Seriously study the various documents issued by the company, develop a set of their own work program, find out the focus of the work, the difficulties, and seriously solve the work of the conflict, work proactively, diligently, not afraid of dirty, not afraid of tired, not afraid of difficulties, seriously make the daily morning meeting work report and work plan arrangements, due diligence, the end of the month to make a good summary of the work, reflecting on the work methods, improve work experience, in the ordinary workplace to make The company has a lot of people who are interested in the company's work.
Second, to strengthen the theory and measurement of professional learning, and constantly improve their overall quality of work has been more than two years, but the theoretical knowledge and professional skills and a great deal of shortcomings, so I do a good job in the job at the same time, the need to pay more attention to strengthening theoretical and technical knowledge, especially related to the measurement of the instrumentation and automation of knowledge. In the work, adhere to the work while learning, every point of the work site, each set of measurement system, each piece of instrumentation, each instrument, from the working principle to the built-in parameters to troubleshooting, serious and detailed study, and constantly improve their overall quality level.
Third, work hard, on time to complete the work of the task over the past year, adhere to strict requirements for their own, hard work, always bear in mind the company's system, wholeheartedly to ensure that the company weighing measurement accuracy of the purpose of the company's efforts to practise the company's objectives of the important idea.
In the specific work for the measurement of accurate and good reputation as a good measure of the enterprise, the future work to ensure that the following points:
(1) conscientiously collect the measurement of information and data, a comprehensive and accurate understanding of the measurement of the work carried out to analyze the measurement of the work of the main problems, sum up the experience of the work, and timely report to the leadership! Report, so that leaders can try to comprehensively and accurately understand and grasp the actual situation of the recent work, in order to solve the problem to make scientific and correct decision-making.
(2) every work assigned by the leadership, prioritization, scientific arrangement of time, on time, quality and quantity to complete the task.
(3) in dealing with the calibration of measuring scales, adhere to the requirements of the work, serious calibration, meticulous work, so that the measurement error is handled at the minimum value, to ensure that the staff and the user's satisfaction. At the same time, the manufacturing sector requires a solution but can not be solved for a while to seriously explain the problem, patiently do a good job of measuring the objections raised by the leadership of the department, the humility to the Quality Supervision Bureau of measurement engineers, measurement of other companies to learn from the technicians, suitable for the development of measurement technology, to ensure that the measurement of accurate.
3. Individual year-end work summary
In 20xx, under the correct leadership of the bank, I based on the actuality of their positions, play the role of the bank's personal business adviser, actively serve customers, expanding the bank's marketing business, and better to complete their own work, and achieved certain results. Achievements, to obtain customer satisfaction. Now the work in 20xx is summarized as follows:
First, study seriously, improve business and work skills
As a bank personal business consultant, I realize that the continuous development of the financial industry and business innovation on the bank's personal business consultants put forward higher requirements, we must study seriously, improve their own business and work skills to adapt to the needs of the work. I must study carefully to improve my business level and work skills in order to adapt to the needs of the work. To this end, I actively participate in the relevant business training organized by the higher level, and seriously study the operation process of banking business, related systems, knowledge of the capital market, knowledge of bank financial products, and how to communicate with customers communication skills, etc., so that in the communication with customers, when customers ask about marketing products and other related issues, to be able to quickly and correctly respond to the customer's questions, to provide customers with suggestions and methods of treatment, with their own professional knowledge to structure the communication with customers, and to provide customers with the most effective and efficient way of communication. The company's expertise is a bridge of communication with customers and promotes the development of the bank's personal business.
Second, meticulous, and strive to do a good job of service
As a bank personal business consultant, to expand the sale of bank financial products through the quality of service to customers. I do in a comprehensive grasp of the banking business and banking product knowledge on the basis of a full understanding of the basic situation of the customer, for different customer characteristics, meticulous, and strive to do a good job of service. As a result of mastering the basic situation of the customer, understand the customer's personality characteristics and hobbies, in the bank's new product launch, I will be in accordance with the characteristics of the product the first time to the product may be interested in the customer call, in the marketing work to do targeting, to provide customers with differentiated, personalized service. I am meticulous, and strive to do a good job of service, not only high efficiency, for the bank to get a large number of loyal customers, creating considerable economic benefits, but also won the customer's heartfelt praise.
Third, sincere service, do a good job of lobby management
I sincerely service, and strive to do a good job of lobby management, one is often early to work, cleaning and organizing the lobby of the sanitation, organizing the lobby of the sofa, chair, always keep the lobby neat and clean, to give the customer a civilized and elegant feeling. The second is to serve customers with heart, smile, with their own voice, with their own emotions, with their own behavior, so that customers feel friendly, happy and satisfied. I serve every customer in my daily work, including filling out single items, various consulting matters, and take the initiative to establish a good emotional relationship with customers. In the process of deposit and withdrawal, some users do not write vouchers, I take the initiative to help, one by one, one by one to teach, one will not teach a few times, until taught.
20xx year passed, although I completed the task, achieved good results, but can not be satisfied with this. In the new year, I want to study harder, innovative bank personal business adviser's work methods and service forms, and strive to create excellent results for the development of the bank to make efforts and contributions.
4. Individual year-end work summary
20xx year is coming to an end, this year in the restaurant leaders and colleagues to help care for the encouragement of the restaurant, so that I overcame the kind of. All kinds of difficulties, the more excellent completion of the year's work, the leadership and colleagues of the affirmation.
The whole year to maintain full attendance at work, no leave, late, early departure phenomenon; service quality and level of work has improved, no guest complaints; able to respect the leadership, solidarity with colleagues, to be courteous to three, work is important. Now I will do the main work in 20xx year and next year's intention to do the following summary.
First, the main work of this year
1, learning with an open mind, ask questions if you do not understand. In this year, I actively participated in the training activities organized by the hotel, seriously study service skills and polite language, do not understand the place to the manager and other old colleagues to ask for advice, go home and carefully think about the practice, usually in daily life can often use polite language, change the original customs, and develop a good habit. In this way, without realizing it, my service level has been improved, more civilized behavior, in the guests to meet the praise, the leadership and colleagues praised.
2, correct attitude, dedication. Through this year's forging, I gradually overcame the impatience to do things without patience, perfunctory faults, developed a patient and meticulous, thoughtful work style, a year guests of my complaints less, more praise, and the relationship between colleagues is also cordial, less quarrels between, less sarcasm, replaced by words of mutual encouragement and concern. This makes me more confident in my work. For the daily work of the restaurant in addition to receiving guests, the main is to clean the rooms and environmental health, although all day long in cleaning, the original will always be too high, inconspicuous, not good to move, and other excuses, give up some of the places of the cleaning, leaving a dead end, in this year in the cleaning of the room and the environment, each place when the cleaning are ready to be careful not to let go of every point of the stains and every particle of dust, hair, the high place can not reach the stools fall stools, the stools fall stools, the stools fall stools, the stools fall, the stools fall stools, the stools fall stools. The high places can not reach the stool fell stool, lift can not be lifted and colleagues together to lift, the original not pay attention to the corners of the walls, window corners, drawer corners, and the hand can not be put into the crevices are trying to find ways to use a rag to wipe clean, so that the dirt has no place to go.
3, obey the arrangement, hard work. Usually do respect the leadership, do not play mind, for the leadership arrangements, no discount, quality and quantity. This year, in addition to doing a good job in the room service work, but also in the case of the front desk personnel are not complete, to participate in the reception of the work of the front desk, the beginning of the front desk due to a lack of understanding of the work of the front desk, no confidence, there is a fear of difficulty, and then in the hotel under the leadership of the leadership of the care and help, to overcome their own difficulties, study carefully, ask for advice from various sources, and constantly rehearsal, to do a good idea of what to do in the event of chaos, the more outstanding front desk to complete the work of the task, and during the period of time was named as the The month's excellent staff.
Second, next year's work intention
In the upcoming past year, so that I have become more mature, the quality and level of service has improved greatly, the enthusiasm of the guests of the service is also higher, the work of the confidence has increased, the work of the future is full of confidence.
This year, on the whole, I can do my duty, abide by the rules and regulations of the unit, so that the leadership can rest assured that the guests are satisfied, but I also have some bad places need to be corrected, such as doing things catty, and for some of the trivial things and colleagues to argue, there is an inertia in the work of the work of passion is not enough, passive and negligent.
In the new year, I want to resolutely overcome these bad work style, riding on the wind of last year's shareholders, strict constraints on their own, seriously study and research work service skills, improve their own level of service, starting from the smallest thing, a high starting point, high requirements, so that each guest is satisfied, and other colleagues in the hotel together with each guest to provide a comfortable, peaceful, cozy home. Home.
Third, the hotel suggestions and comments
Now the age of information networks, know the survival of the information, but the hotel in the collection and use of information is far from enough, the frog in the bottom of the well will always only know that a piece of the sky, only to go out and only to know the sky outside the sky, outside the people, I hope that the hotel to organize more employees to go out to learn the industry's advanced level of service and management, in order to Improve the competitiveness of the hotel itself.
At the same time, I also hope that the hotel leadership usually more concerned about the work of the staff daily life, more for the sake of the staff. Organize more cultural and sports activities, not only can make the staff body to get exercise and also enrich the spare time. So that each employee can be full of spirit every day into the work of the hotel, for the hotel to make their own contribution to the prosperity of the development.
5. Individual year-end work summary
I xxx since August 20xx to participate in the work so far, it has been two years, through their own continuous efforts to work and study hard my professional skills have made great progress. Now a year's work is summarized as follows:
In the design
In the past in the concept of web design is relatively vague, do more design and appear flat, many times basically did not have to think about the design of the computer all day long, just a non-stop copy, the design of the computer at that time is a non-stop copy of the process for me. In the year of xx, in the case of not much business, I have sunk my heart to think seriously about the real meaning and performance of design. Through a few cases, I realized that no matter how novel and beautiful the pictures on paper are, it is futile if they can't be made. Design and construction should not be neglected. Especially web design software application skills need to strengthen learning.
In the business
xx year I basically work in Hankou, Hankou store does not have the absolute advantage of Wuchang supermarkets, Hankou store outside the store is equal to the loss of supermarkets secluded protection, in the source of the less, can only be outside of the decorative company than the high and the low, we can do is not let go of any one to consult the customer, so that they will have a deep impression of the first exchange with us in the first time. The first time we communicate with us to leave a deep impression. The same order, the same contract, our colleagues in Hankou store to pay more, because each source for us are not appropriate. Perhaps this mentality allows us to serve each customer attentively, but also grows part of the bad dilemma, I realize that the service is in place, and not to the customer any requirements of the only order.
In the mindset
In the xx year is mainly reflected in the exchange with customers more confident, in the face of some customer's tricky special problem of the answer more comfortable. Adjustment in the work mentality, in the daily work will always encounter a variety of problems, which will have to test my ability to solve things, compared with the past, consider the problem more mature, unlike the past when things are chaotic. In the face of different customers, how to adjust myself to understand their ideas, so that they come to agree with their own design concepts. I hope to be able to cultivate a steady style of work in a short period of time, which is what I am pursuing in 20xx.
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