1 purpose
In order to standardize the property management office to deal with emergencies in the procedure, improve the emergency response to emergencies, maintenance of the normal working and living order within the jurisdiction, to take rapid and effective measures to deal with emergencies, so as to control the development of the situation.
2 Scope of application:
Applicable to all types of emergencies in the property area
3 Responsibilities
3.1 The security guards of each project management office, the central monitoring room watchman is responsible for the emergency treatment of fire, banditry.
3.2 The lobby watchman and property watchman of each property precinct are responsible for the emergency treatment of elevator trapping.
3.3 The engineering department and the engineering maintenance watchman of each property area are responsible for the emergency treatment of water pipe burst, gas leakage, and power supply and water supply equipment failure.
3. 4 The general duty officer of the company headquarters is responsible for coordinating all departments to deal with emergencies.
4 operating procedures
4.1 Principles of dealing with various types of emergencies
4.1.1 The principle of rapid response: the security guard on duty is required to arrive at the scene of the emergency within 2-5 minutes of receiving the police, the head of the security department received the report of the emergency during the break and arrived at the scene of the emergency within 30 minutes
4.1.2 Principle of unity of command:
1) The person in charge of the security department is responsible for the unity of command in dealing with emergencies
2) The security team leader and the security guards are responsible for the implementation of all kinds of instructions and execution
4.1.3 Principle of obedience to orders: the security team members need to obey the orders of the commanding officer unconditionally, and the team leader is responsible for making detailed records of the handling of emergencies afterwards
4.1.4 Principle of obedience to orders: The security team members must obey the orders of the commanding officer unconditionally. Make a detailed record
4.1.4 The principle of unity and cooperation: the security department as the handling department of the emergency, management of other departments should be actively cooperate, in the security department to make decisions on the handling of emergencies, all relevant departments should be united, close collaboration, with the security department to deal with emergencies
4.2 Theft, damage events
4.2.1 if found burglars are operating, should be arrested on the spot, and pay attention to the collection of evidence on the scene, report to the public security organs, together with the physical evidence sent to the public security organs to deal with
4.2.2 on the suspicious person, can be taken to covertly monitor or try to constrain, when the implementation of the theft or other damage to the event and then grasp the opportunity to be arrested on the spot
4.2.3 security guards receive a burglary, damage to the event report Should immediately use the walkie-talkie to the security department team leader or person in charge of reporting the specific location of the scene, and then stay at the scene of the incident, or quickly rushed to the scene, to maintain order at the scene, the scene of the theft can not be unauthorized others to touch the scene of traces and move the scene of the leftover items, prohibit unrelated personnel from entering and exiting the scene
4.2.4 security department team leader arrived at the scene, depending on the severity of the situation, and then immediately dispatch the security personnel on the scene to protect. Protection, if the situation is particularly serious, should be immediately to the director of the management office for instructions and reports
4.2.5 theft cases should be based on the name of the stolen items provided by the parties concerned, the amount of money, and then determine whether to report to the local police station, if necessary, then call the details of the community was stolen, and ask public security personnel to come to the community to solve the problem quickly. The management office will organize forces to create good conditions to cooperate with the public security departments to carry out investigation of the case to detect clues and provide information
4.2.6 The shift supervisor of the incident discovery and processing, make a detailed written record, the security department will be archived for the record
4.2.7 The incident processing flowchart
4.3 Fighting
4.3.1 The security department will be responsible for the security of the community, the security department will be responsible for the security of the community. 4.3.1 When the security guard on duty discovers a fight or receives a report of a fight:
1) He/she should immediately go up to stop or quickly rush to the scene to stop it, prevent the expansion of the behavior and cause unnecessary injuries, at the same time, the on-site security guards should immediately report the specific location, the number of people who have been injured, the number of people who are involved in the fight, as well as the scope of the request for support by the walkie-talkie to the head of the security team.
2) isolate or persuade the onlookers to leave the scene, maintain the order of road traffic and protect the scene,
3) send the injured persons to the hospital for treatment depending on the severity of their injuries
4.3.2 Upon receipt of the report, the head of the security guard shall immediately use the walkie-talkie to command the security guards to mobilize the site or the nearby security guards to protect the scene, and shall quickly Rush to the scene to command:
1) mediate the incident of minor situation
2) bring back to the security office to inquire and record the parties involved in the fights and assaults which are serious or have caused adverse impacts and hand them over to the public security organs to deal with them
3) collect the . Information and make the work arrangement to the person in charge of the report, and ask for instructions on the next step
4.3.3 security department responsible for the collection of relevant data and information should be done after the work arrangements, dealing with the aftermath of the work, for the seriousness of the situation caused by the death of a person, it should be immediately coordinated with the public security organs of the relevant processing work, and report to the director of the management office, management office to report to the leadership of the company
4.4 Robbery <
4.4.1 when the duty officer found a robbery or received a robbery report:
1) should immediately go up to stop the crime or quickly rushed to the scene to stop the scene and protect the scene, at the same time, use the walkie-talkie to the head of the shift report
2) such as the suspect is still on the scene should be immediately brought back to the security department, and ask the owner of the incident to the management office, the public security organs for processing
3) to the owner of the robbery process to understand whether the personal injury and property losses, such as the owner of the injury will be sent to the hospital depending on the condition of their injuries
4) such as the robbers fled the scene, to ask the witnesses to the number of robbers, the color of their clothes and the direction of the escape and immediately organize the pursuit and interception ;
4.4.2 security team leader received the report of the robbery, and immediately mobilized nearby team members to blockade and protect the scene, and quickly rushed to the scene to command
1) to the owner or knowingly inquire about the physical appearance of the suspect and the robbery to make a good record of the arrested suspects to make inquiries and records
2) such as to the public security organs to report the case to the public security organs, to be relevant information, clues and suspects to the public security organs to deal with
3) will be Collected information and make the work of the work arrangement to the person in charge of the report, and ask for instructions on the next step
4.4.3 security department responsible for the collection of data and information should be done after the work arrangements, deal with the aftermath of the work for the state of affairs caused by serious injuries and deaths, the public security organs should be immediately coordinated with the relevant processing work, and request and report to the director of the management office, the director of the management office to report to the leadership of the company.
4.5 Homicide
4.5.1 When the staff on duty finds a homicide or receives a report of homicide:
1) immediately rush to the scene and protect the scene, and at the same time, use the intercom to report to the head of the security team or the person in charge of the scene,
2) blockade the scene of the crime, and resolutely prohibit anyone from entering or exiting the scene before public security personnel arrive
3) When the suspects have not yet fled the scene, they should be arrested and transferred to the public security organs for treatment
4) The injured should be immediately sent to the hospital for resuscitation
5) Routes traveled and objects touched, touched or lifted during the process of lifting and carrying should be carefully and meticulously registered
6) When public security officers arrive, the registered matters should be immediately reported to the public security officers
4.5.
4.5.
5.5. >
4.5.2 The person in charge of the security department immediately reports to the company leaders after receiving the report, and quickly rushes to the scene to command, cordon off the scene, and strictly check the entry and exit of the personnel
4.5.3 The person in charge of the security department informs the public security authorities of the case, and assists and directs the security personnel to cooperate with the public security personnel,
4.5.4 At the same time, the person in charge of the security department promptly report to the company leadership.
4.6 Traffic Accidents
4.6.1 When the duty officer found the accident or received the traffic accident report for help:
1) should immediately use the walkie-talkie to report to the head of the security team to the scene of the specific location of the traffic accident,
2) stay at the scene or quickly rushed to the scene to maintain the order of the traffic and protection of the scene, rescue the injured
3) the security team leader of the scene of the traffic accident, and the traffic accident is the only way to prevent the accident.
3) for major traffic accidents must be requested to the head of the security department for support
4.6.2 The head of the security department immediately upon receipt of the report to report to the director of the management office, and quickly go to the scene to participate in the rescue; the director of the management office to report to the leadership of the company.
1) deployed to command the duty team members to maintain the site order, traffic order
2) send seriously injured to the hospital for treatment
3) reported to the Traffic Police Brigade Accident Group
4.6.3 Management Office Director immediately rushed to the scene upon receipt of the report, according to the needs of the accident, is responsible for the command and report the company's leadership
4.7 Emergency blackout processing
4.7.1 After receiving the report of power outage in the relevant area, the security personnel will immediately organize the personnel to rush to the scene and call the police
The center will notify the engineering department to check it out
4.7.2 After receiving the report of power outage, the security foreman will immediately organize the team members to go to the main access point of the floor and the area of power outage to do a good job in the area of the power outage of the security work
4.7.3 If power outage can not be restored to normal power supply within 15 minutes, immediately start the community emergency power outage plan, and notify the management office leadership to ask for instructions
4.7.4 All personnel into the emergency state, maintain a high degree of vigilance, to prevent people from taking advantage of the opportunity to destroy or steal
4.7.5 power outage after the accident, pay attention to the collection of various types of information, make a good record of the special circumstances should be immediately asked to indicate and report.
4.8 Typhoon
4.8.1 One or two days before the arrival of the typhoon by the director of the management office to convene the heads of departments to convene a meeting of the anti-typhoon security, clear responsibilities of all departments, the establishment of a preparatory anti-typhoon team, ready to work overtime
4.8.2 The security department should be a good community safety hazards and the important parts of the checking and statistics, the raincoat, boots, emergency lights, torches and other tools should be prepared
4.8.3 When the typhoon comes, we should make uninterrupted patrols in and around the district, and deal with and report the situation in a timely manner
4.9.2 The shift supervisor will immediately dispatch the team members to deal with or assist other departments to deal with such disasters after receiving the report
4.9.3 The head of the Security Department will immediately make a unified command after receiving the report to prevent the occurrence of sabotage and criminal acts
1) Evacuation of the relevant people and vehicles evacuation
2) to the hospital, public security, fire and other relevant departments to seek support
4.9.4 The head of the security department timely report the situation to the director of the management office and the company's leadership and request instructions
5. Elevator Trapped Emergency Response Plan
5.1. Any employee who receives an alarm from the owner or finds a passenger trapped in the elevator should immediately notify the security and fire control room, and at the same time record the time of receiving the alarm and discovery.
5.2. After receiving the report, the security and fire monitoring room should, on the one hand, understand the location of the trapped elevator, the number of people trapped, the situation of the people, and the floor of the elevator through the monitoring system or intercom, and, on the other hand, report to the person in charge of the security department or the shift supervisor through the intercom, and contact the engineering department to go to the rescue.
5.3. The person in charge of the security department or the shift leader after receiving the report, immediately in person or sent to the scene to get in touch with the trapped passengers, comforting passengers, asking passengers to remain calm, patiently waiting for help. Especially when the trapped passengers panic or very anxious, trying to use pry the door and other extraordinary measures to escape, we must patiently caution passengers not to panic and impatience, do not blindly take unnecessary action, so as not to make the failure to expand, dangerous. Note that in this process, the scene can never leave the person, to constantly talk to the trapped person, timely understanding of the trapped person's mood and health status, while timely reporting the situation to the director of the management office.
5.4. After receiving the report, the manager of the engineering department or the duty officer should immediately send someone to the scene to rescue, and if necessary, notify the elevator maintenance company by phone to come to repair. If you can not rescue, you should try to take measures to ensure the safety of trapped passengers, waiting for the elevator maintenance company mechanics to rescue.
5.5. If the engineering department and the elevator maintenance company are unable to rescue or rescue within a short period of time, they should seek help from the public security department or the fire department as appropriate (the reasons for seeking help and the situation should be explained). To the public security, fire department for help before the general manager of the company or the duty leader should be agreed.
5.6. In the rescue process, if you find trapped passengers in someone fainted, unconscious (especially the elderly and children), you should immediately notify the medical staff to the scene, so that the trapped people can be rescued after the rescue.
5.7. After the trapped person rescued, the person in charge of the security department or the shift manager should immediately express their condolences, and understand their physical condition and needs, and at the same time, ask them to provide their name, address, contact phone number and to the reasons for the district. If the trapped person does not cooperate to leave on their own, should be recorded for the record.
5.8. After the trapped person is rescued, the engineering department should immediately ask the elevator maintenance company to identify the cause of the failure, repair before resuming normal operation.
5.9. The person in charge of the security department or the shift supervisor should record the incident in detail, including the time of receiving the report, the time of the security and maintenance personnel arriving at the scene, the time of the elevator maintenance company's notification and arrival time, the time of the rescuing of the trapped person, the basic situation of the trapped person, and the time of the elevator resuming normal operation. If there are public security, fire, medical personnel to the scene, should also be recorded separately to the scene and leave the time, the vehicle number; trapped persons with injuries, should be recorded injured and was sent to the hospital.
5.10. The manager of the engineering department or the duty officer should record in detail the time of the failure, the reason, the solution and repair time.
Property Company Emergency Plan Sample 2
I. This fire plan applies to the fire safety management of commercial properties, according to the fire code and the actual situation of commercial properties to prepare this fire emergency plan, in order to do a good job of fire safety in commercial properties.
Second, the organization of emergency rescue and its duties
1, the composition of the emergency organization (Security Command):
Commander-in-chief: the company's leadership; on-site command: the person in charge of the property;
On-site deputy command: the head of each department of the commercial property;
Members: all employees
2, the emergency organizational structure by the Fire Fire fighting group, rescue and repair group, material supply group, transportation group, warning and evacuation group, medical rescue group, communication and liaison coordination group and other groups.
3, emergency safety command: responsible for the organization of commercial property plan development, revision; the formation of emergency rescue team, the organization of the implementation of the plan and drills; check and supervise the preparation of the accident emergency rescue; accident state in accordance with the emergency rescue plan to implement the rescue.
4, emergency duties
(1) Commander-in-chief: responsible for convening regular meetings of the Fire Emergency Safety Command, to convey the spirit of the relevant documents and meetings of the higher levels, deployment, inspection and implementation of fire safety matters; announced the start of the state of emergency and lifting; comprehensive command and mobilization of emergency response organizations, deployment of emergency resources, according to the emergency procedures for the implementation of emergency rescue.
(2) site command: responsible for the specific implementation of the emergency plan, do a good job related to emergency preparedness; to assist the commander-in-chief to do a good job in the specific command of the emergency rescue, if the commander-in-chief is not in the region, by the site command is solely responsible for the work of emergency rescue.
(3) site deputy commanders of the members of the specific responsibility for the occurrence of fire hazards in the handling of emergencies, reporting, monitoring and coordination, to ensure that the security command emergency directives and smooth implementation; do a good job of publicity, education, inspection, and other work, and strive to reduce the damage of the fire accident to a minimum.
(4) fire extinguishing group (by the security team, the Ministry of Engineering staff) is responsible for the fire facilities and fire appliances ready, responsible for checking the unit parts of the electricity, fire safety; the occurrence of major fires or other major emergencies, immediately rushed to the scene of the accident to fight the fire or emergency rescue.
(5) rescue repair group (by the Ministry of Engineering, security team employees) emergency state, fighting fires, equipment maintenance, equipment reset, develop safety measures, supervision and inspection of the implementation of safety measures.
(6) material supply group (composed of engineering department, security team employees) state of emergency material supply security, such as equipment spare parts, tools, sandbags, shovels, eliminate responsible for emergency anti-foam, cement, protective gear.
(7) Transportation Coordination Group (composed of the security team and commercial property employees): responsible for the fire emergency vehicles and coordination; the sick and wounded and the delivery of relief supplies.
(8) security alert evacuation group (composed of security team and commercial property employees): responsible for the arrangement of security alert, to ensure that the scene is in order; the implementation of emergency control, to ensure that the site of the road is smooth; to strengthen the security, prohibit the passage of unrelated personnel; the evacuation of people in emergency situations.
(9) medical rescue group (by the security team and commercial property employees) is responsible for contacting the medical institutions; the organization of ambulance vehicles and medical personnel, equipment into the designated location; the organization of the scene to rescue the injured.
(10) Communications Liaison Coordination Group (composed of security team and commercial property employees) is responsible for emergency rescue process of communications liaison, to ensure smooth communications, responsible for the coordination of the coordination between the groups and with external agencies, coordination.
Third, the start of the emergency plan
When there is a risk of fire accidents or sudden fire, start the corresponding emergency) is responsible for emergency procedures.
Fourth, emergency procedures
(a) early warning
Regular monitoring and inspection of fire hazardous sources, hazardous areas and factors, the hidden dangers identified should be archived and registered. Do a good job of dynamic monitoring and emergency preparedness, and timely reporting to higher authorities. When a fire hazard is found to occur in a timely manner through a variety of ways to release early warning information.
(ii) alarm
1, when a fire hazard occurs, the first discoverer immediately report to the head of the department, explaining to the person in charge of the accident location, the type of accident and other accident profiles.
2, immediately guide the evacuation of nearby people first, and quickly use the nearest fire equipment to control the fire, and strive to eliminate the fire in the primary stage.
3, if you can not control the fire in time, extinguish the fire, the people present should immediately take measures to properly deal with (such as cutting off the power supply, etc.), to prevent the spread of fire.
4, by the first reported to the department head immediately to the Security Command on-site commanders to report the accident, the emergency on-site commanders to quickly report the situation to the commander-in-chief, according to the commander-in-chief of the directives and then to the fire, public security departments.
5, accidents such as those that occur at night or on holidays, found that the personnel on duty to the administrative staff report, or directly to the commander-in-chief and on-site commanders to report accidents, emergencies, and at the same time to the fire department, the public security department alarm, and to take the necessary feasible control measures.
(C) receive the report
1, the fire watchman, the administrative duty officer, the commander-in-chief, the scene command for the receiver.
2, the receiving officer should ask the name of the reporter, unit, contact number; ask about the time of the accident, the location, the cause of the accident; to report to the relevant departments at higher levels, make a good telephone record.
(D) Organization of rescue teams
1, the commander-in-chief should be or on-site commanders receive the alarm call, immediately notify all members of the emergency security command to arrive at the scene of the accident.
2, emergency safety command members were notified, immediately organized the department's staff and rescue equipment, rushed to the scene of the accident, reported to the commander-in-chief, on-site director, accepting the task of understanding the disaster situation on the scene, the implementation of unified rescue work.
(E) set up a temporary command and emergency medical point
l, the rescue teams into the accident site, select favorable terrain to set up on-site command and medical emergency station.
2, the rescue team as close as possible to the scene command, at any time to maintain contact with the command.
3, the command, each rescue team, medical team should be set up conspicuous signs, hanging flags, to facilitate the identification of rescue personnel and the injured.
(F) rescue rescue
The rescue teams entering the scene should carry out rescue work as soon as possible in accordance with their respective duties and tasks.
1, on-site command: open the communication network as soon as possible; quickly identify the cause of the accident and the degree of harm, the development of rescue programs; according to the seriousness of the accident disaster procedures, decision-making on the need for external assistance; organization and command of rescue operations.
2, the control of sources of danger
Organization of firefighters to extinguish the fire; organization of professionals to control the parts of the fire hazard, repair; may cause dangerous goods, gas leakage to develop appropriate countermeasures.
(VII) on-site vigilance
Alert evacuation group according to the delineation of the hazardous area to do a good job of on-site vigilance, in the main
The main road to the accident site to implement the emergency control; in the vigilance area of the border to set up a warning sign, prohibit other people from approaching.
(VIII) on-site medical emergency
l, medical rescue team in the initial stage of the accident should be contacted with major hospitals, explaining the accident situation and casualties, and make preparations for emergency ambulance.
2, the medical rescue team must be the first time on the scene of the injured to deal with first aid, first aid according to the principle of the first heavy then light treatment.
3, after the scene treatment, quickly escorted to the hospital for treatment.
4, sent to the hospital to make a good handover of the injured, to prevent multiple transfers of critically ill patients.
(IX) evacuation
1, set up a safe area in advance to determine the evacuation route.
2, according to the location of the fire, the spread of the situation and the seriousness of the threat of the procedure, the organization and command to guide the evacuation of people in distress from the scene of the accident.
V. Aftermath recovery
1, accident scene cleanup, medical treatment of casualties:
2, investigation of the cause of the accident;
3, the restoration of business order after the disaster;
4, other.
Property company emergency plan model 3According to the group company issued a notice and requirements, in order to do a good job in the company and the project flood prevention work, to protect the company and the owners of property and personal safety, especially the development of emergency plans.
First, the organization and responsibilities
(a), the establishment of the flood control leadership group
Leader:
Deputy Leader:
Members:
Responsibilities: Responsible for the property management company and the project drainage facilities and equipment inspection and maintenance, to ensure that the drainage system is intact and effective; to strengthen the inspection of various projects, timely find leaks, to avoid leakage of rainwater, to avoid leaks, to avoid leakage of rainwater, to avoid leaks, to avoid leakage of rainwater, to avoid leakage of water. Leakage points, to avoid the occurrence of short circuits caused by rain leakage, equipment damage, especially the projects of the high distribution room, must ensure normal power supply; responsible for the overhaul of the lightning facilities and equipment of the project, is responsible for the reserves of the necessary flood control, disaster relief materials; once the flood disaster, in accordance with the flood relief plan to organize maintenance and rescue work.
(b), under the command of the flood control leadership group set up four working groups
1, the establishment of the flood rescue group
Group Leader:
Members:
Responsibilities: under the command of the leading group of the flood control and rescue work, the project manager to organize the rescue personnel of the various management areas to carry out a comprehensive examination to determine the causes of accidents in areas of standing water
2, the establishment of equipment security group
Group leader:
Members:
Responsibilities: under the command of the flood control leadership group for flood control and rescue (drainage with pumps) work. Projects according to the actual situation of the project, the rational organization of personnel to use drainage pumps and other equipment for waterlogged serious areas of drainage, to ensure that the management of the region normal.
3, logistics support group
Leader:
Members:
Responsibilities: Under the command of the leading group of flood control emergency communications, statistics, logistics support work. In the event of flooding, do a good job in the company's internal information transfer and logistical support work, after the flood, statistics and summarize the damage caused by flooding.
4, emergency rescue group
Leader:
Members:
Responsibilities: Under the command of the leading group of flood control flood assistance work. When a project occurs a major danger, timely deployment of personnel to rescue.
Second, flood control materials:
Rain shoes, raincoats, shovels, woven bags, flashlights, wire, drainage pumps, bracket trays, etc., and set up a special person in charge to ensure that the flood control materials can be claimed 24 hours.
Third, the project manager for the regional flood control responsible person; strengthen the flood control awareness training, the key parts to check in place, found that the risk of timely reporting to the department or the company leadership, and take active measures to avoid the expansion of the risk.
Fourth, during the flood control period, all flood control personnel must maintain 24-hour communication tools
Fifth, in the case of moderate rain above the rain, the project manager must be on duty; in the case of heavy rainstorms rain, the implementation of the full duty system.
Sixth, when the office staff on duty to receive flood control notification, should promptly notify the duty leader and all flood control personnel.
VII, the project duty officer received the owner's help information, should promptly notify the duty leader and the project
Flood control main members quickly to the scene to view the situation, timely disposal; when encountered in the management area of a large area of water, it should be quickly organized to go to the scene, mobilizing pumps and other related equipment dredging, drainage, while reporting to the leadership of the company.
VIII, usually, the office staff of the staff and customer service staff of the project should pay close attention to the weather changes, and timely notify the relevant personnel of the weather anomalies, while doing a good job of the signature of the duty officer during the flood control, and major flood records.
IX. Flood control materials should be strengthened management, the end of the flood season to the warehouse for safekeeping, in order to prepare for the later renewal.