Hospital management of Xianghe county traditional Chinese medicine hospital

In order to strengthen the hospital management and change the management concept, combined with the actual situation of the hospital, 60 rules and regulations were formulated and distributed to all departments, which were strictly implemented according to the system. In order to ensure its operability, eight management and supervision teams were set up, including medical quality control, nursing quality control, discipline inspection, medical ethics, hospital infection, health examination, drug testing and financial charges, to assign responsibilities, do a good job of supervision and inspection in the whole hospital, summarize and report the inspection results once a week, and strictly reward and punish. In order to improve the service quality and change the service concept, our hospital puts forward that "once you go to see a doctor, you will be friends for life", "only we don't do enough, and there are no excessive demands from patients", and "the responsibility for patients' dissatisfaction lies with employees; More than 20 service concepts, such as employee dissatisfaction, responsibility lies with the leader, details determine success or failure, internal determines external, attitude determines everything, service determines the present and quality determines the future, have been studied and implemented in the hospital.