First, the completion of work management objectives:
1, housing management: housing management is one of the important elements of property management. In order to do a good job, we have established a perfect housing management files, developed a housing management system, prepared a detailed management plan, and responsibility for regular inspection. Household housing decoration without damage, uniform appearance, no harm to the structure of the housing behavior, the rate of completion of the empty room is 100%.
2, public **** facilities, equipment management: in order to ensure the normal life of the majority of residents in the community, in the public **** facilities, equipment management, we have developed a complete maintenance, maintenance plans and emergency programs to achieve the daily inspection of the registration, small maintenance records, the opening of the maintenance hotline, basically to achieve the maintenance of facilities, equipment in place, maintenance in a timely manner, the management of normal operations. Requirements. Public **** facilities, equipment intact rate of 98% or more.
3, greening management: In order to create a beautiful living environment for the owners, we have strictly implemented the greening management measures, responsibility to the person, the assessment is in place to enhance the greening management personnel's sense of responsibility. In the case of green warning signs are not in place, the timely production of simple warning signs, fences, and strengthen the management of green protection, so that the green space is basically no damage, trampling and communal phenomena, the green intact rate of more than 98%.
4, the management of environmental health: environmental health, we are gradually improving the environment for the community, we all hands on a regular basis, from time to time to organize cleaning, the development of a strict cleaning procedures and assessment methods, the realization of the bagged garbage fixed-point stacking, centralized transport management.
5, community security work: community security and fire prevention work is the top priority in property management. In order to provide owners with a safe and comfortable living environment, we pay close attention to the community security and fire prevention work, the development of a strict janitorial job management system and assessment standards to strengthen the daily work management, the strict implementation of the work procedures, checking the post patrol, patrol system. Requirements for the guards on duty seriously inspections, civilized duty, courteous guidance, encountered bad people and bad things bold management, the year's security work in good condition.
Second, the key work done this year:
1, according to the actual situation of the district, complete the work plan, put forward reasonable proposals. We for the company under the jurisdiction of the actual situation of the district, completed the district management work plan, such as: vehicle management program, security management program, decoration management program.
2, strengthen the management service work, improve service quality. Improve the maintenance service work maintenance service work is an important part of property management, for which we pay close attention to the timely rate of maintenance work and completion rate, timely and regular maintenance of various facilities, inspection, found that the problem of timely maintenance, timely processing, to ensure the normal use of owners. This year, we have Jia, wine residential areas of water and sewage, building roof waterproofing overhaul and processing, replacement of water and sewage pipelines of all types of more than 200 meters, dealing with building roof waterproofing
water area of nearly 1,000 square meters. Annual completion of small overhaul work 8, emergency repair work 13 times, replacement of heating pipes more than 460 meters, dealing with various types of defects 47.
3, to strengthen the management of community decoration.
District renovation management is an important part of the early property management, which involves the service life of the property and safety and the appearance of the community housing intact and beautiful, we have done a lot of work in this regard, and according to the actual situation of the district, and management requirements, we developed a detailed management system, such as renovation of the instructions, roof management regulations, and adhere to the daily renovation of the household's inspection, make a good record, encounter problems and solve them in a timely manner, in a timely manner, to improve the management of the district. Records, encounter problems in a timely manner, timely treatment, adhere to the principle. Ensure that the main structure of the house is intact, the appearance of the house, we adhere to the system to ensure that the appearance of the neighborhood neat and tidy, intact and beautiful.
4, listen carefully to the views of the owners, timely for the residents to solve problems. Owners of good work recommendations, management recommendations is to support our work. Therefore, we reflect the residents of the problem of serious records, timely processing, improve communication with the owners, patience for the owners to do the work of explaining and timely for the residents to solve problems, such as owners of the vehicle parking problems, owners of the renovation of the sand stacking points and other issues. We think for the owners, the owners as the center of the service idea has achieved good results, praised by the owners.
5, to strengthen the community and office areas of environmental governance. This year, under the care and support of the company's leadership, in the company's relevant departments to assist, has completed the Jiuquan Power Supply Branch compound, office building bathroom, Jiuquan 4 # building family area, Jiayuguan Western Electricity family area, Jiayuguan, the old welfare district and other areas of the environmental remediation work on the organ canteen renovation renovation,*** cleaned up the outward transportation of all kinds of garbage more than 50 cars, to ensure that the community's health Clean and beautiful. The living and working environment of the staff has been further beautified.
6, efforts to improve the level of management, to promote property management on grade. First, the staff of professional ethics and skills training to improve the quality of work staff. The comprehensive quality of staff and property management services quality, level is closely related to the `. According to this situation, and combined with the actual situation of my company staff, I have developed a detailed training plan and assessment methods, regular education and training of staff on professional ethics and business level, and regular business skills test, so that employees in the ideological enrichment, business skills have been improved, this year **** organization of personnel training 6 times, skills assessment 4 times.
7, good external coordination and management work;
good external coordination is the key to the smooth development of property management work, for this reason, we proactively strengthen the relevant government departments and enterprises and institutions in the two cities of Jia, wine and contacts, and the successful completion of the signing of the agreement on sanitation services and other work.
Three problems and lessons
Although, we have made some achievements in last year's work, but there are still a lot of need to improve and strengthen the place. Specifically manifested in: First, the overall quality of the company's staff is not high, the service consciousness is not strong. Secondly, the communication with the owners is not enough, insufficient understanding. Third, the management of public equipment and facilities needs to be strengthened.
In view of the achievements and problems, in the work of 2007, we will learn from experience and lessons, strengthen the professional quality of staff education, and strive to improve the staff's business skills and management level, firmly establish the service in the enterprise, the service of the staff's professional philosophy, to do a better job, and continue to improve their own level of property management, and continue to improve the management of the community, for the company's harmony, for the staff to live in peace and happiness, and for the staff to live in peace and happiness. The company's harmony, for workers to live and work in peace and happiness to make our due contribution.