○Diagnostic and therapeutic communication
Patients come to the medical institution, medical personnel to explore the causes and pathogenesis of a certain disease, it is necessary to understand the onset of the patient's condition, and obtain enough information from the patient in order to make a correct diagnosis and treatment. Therefore, diagnostic and therapeutic communication is the foundation of medical personnel's practice. In the development of modern medicine, due to the increasing number of physical and chemical diagnostic equipment, when medical personnel obtain information to make a diagnosis, there is a tendency to rely on the testing information provided by various medical equipment to diagnose diseases. Medical personnel tend to simply understand the patient's situation, and then let the patient go to do a variety of tests, medical personnel and then according to the results of the comprehensive analysis, to put forward the final diagnosis. This kind of diagnosis and treatment method that neglects to understand the patient's communication and exchange of ideas is not conducive to the diagnosis of the disease and should be overcome as much as possible.
○Informed communication
The patient's right to informed consent is one of the basic rights of the patient, China's "Physicians Law", "Regulations on the Administration of Medical Institutions", "Regulations on the Handling of Medical Accidents" and other laws and regulations, have made provisions for the patient's right to informed consent. Patients have the right to informed consent, medical personnel have the obligation to inform. In diagnosis and treatment activities, medical personnel should truthfully inform patients of their conditions, medical measures, medical risks, etc., and answer their inquiries in a timely manner. Therefore, informed communication with patients is not only necessary for diagnostic and therapeutic activities, but also required by law.
○Emotional communication
With the transformation of the biomedical model to the biopsychosocial model, the medical
staff from the original only care about the patient's physical disease to care about the physical disease and psychological needs. From the patient's side, the patient's service attitude, work responsibility and other emotional factors of the medical staff's requirements are getting higher and higher. Therefore, medical personnel in the diagnosis and treatment activities, not only to use superb medical technology to serve patients, but also to move people with emotion, care for patients, love and care for patients. Medical personnel use emotional communication. To meet the requirements of patients. Patients feel the warmth of medical staff. The mood is comfortable, conducive to physical recovery. The principle of patient communication
○换位原则
Medical personnel in communication with patients and their families, should try to stand in the position of the patient to consider the problem. Think what the patient thinks, anxious patient anxious. They should avoid conveying to patients and their families only the information they consider important or necessary. It is good to put yourself in the patient's shoes before communicating. Some small things that may seem insignificant in the eyes of medical staff may be big things that bother patients and their families. So, when communicating between doctors and patients, think differently as much as possible.
○Sincerity principle
Medical staff and patient communication, an important factor is the attitude of medical staff in the communication performance. The medical staff's communication skills, such as speech and eloquence, are of course related to whether the medical staff's ideas can be fully expressed, but the attitude shown by the medical staff, whether they are sincerely concerned about the patient, is even more influential on the other side of the recipient of the communication. When communicating, the medical staff expresses their concern for the patient, and hopes to seek the best treatment and treatment method for the patient, so that the patient and
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