A few days ago, the General Office of the State Council issued "On the practical solution to the elderly use of intelligent technology difficulties in the implementation of the program", for the elderly to provide a more thorough, more intimate, more direct facilitation of the deployment of the service, specifically including the following aspects:
A, emergency security
1, in the new coronary pneumonia epidemic low-risk areas, in addition to airports, railroad stations, long-distance passenger terminals, terminals and entry and exit ports and other special places, generally do not need to check the "health code";
2, for the need to check the "health code" of the situation. For cases where the "health code" is required to be checked, the information related to epidemic prevention and control will be automatically integrated into the "health code" through technical means, and the operation will be simplified so as to be suitable for use by the elderly;
3. Optimization of services such as representative checking;
4. Implementation of the national interoperability and mutual recognition of the "health code" to facilitate the cross-provincial movement of the elderly;
5. Facilitate the cross-provincial passage of the elderly;
5. Set up a "no health code channel" for the elderly who do not use smartphones in areas and places with conditions, and do a good job in service guidance and health verification;
6. Promote the integration of the health code with ID cards, social security cards, senior citizens' cards, and the health code for the elderly. ID cards, social security cards, senior citizen cards, citizen cards, etc., and gradually realize "swipe card" or "swipe face" access;
7, construction and renovation of a number of community consumer service centers, senior citizen service stations and other facilities;
8, for the elderly living at home, especially the elderly, the elderly, the elderly, the elderly, the elderly, the elderly, the elderly, the elderly, the elderly, the elderly, the elderly, the elderly, the elderly, the elderly and the elderly. The elderly living at home, especially the elderly, empty nesters, the disabled, the left-behind and other key groups, to provide daily necessities on behalf of the purchase, food and beverage takeout, housekeeping appointments, collection and payment, registration and collection of medicines, door-to-door clinic rounds, and spiritual solace and other services;
9, to provide emergency risk reminder, emergency evacuation place prompts, "one-key call" emergency relief
Second, transportation
10, to maintain the cruising cab Yang call service, the call service to improve the telephone connection rate;
11, to guide the network car platform company to optimize the car software, add a "key call" to the car, and the "one-key call" service, and the "one-key call" service. Add a "key to call a car" function, encourage the provision of tele-calling services, the elderly order priority dispatch;
12, encourage the conditions of the region in hospitals, residential areas, important commercial areas and other places to set up cab waiting points, temporary stops, relying on information technology to provide convenient taxi service;
13, railroads, highways, water transport, civil aviation passenger transport and other public **** transportation in the implementation of mobile payment, e-tickets, scanning code ride at the same time, to retain the use of cash, paper tickets, vouchers, documents and other means of transportation;
14, support for qualified social security cards to increase the function of transportation travel, and to encourage the implementation of the conditions of the region, the elderly with ID cards, social security cards, senior citizen cards, and other documents to ride in urban public **** transportation;
15, optimization of railroads, highways, water transport, civil aviation passenger stations and rail transit stations and other window services, to facilitate the elderly on-site purchase of tickets, printing tickets, etc.;
16, highway service areas, toll booths and other service windows for the elderly should be provided with consulting, guidance and other facilitation of services and assistance;
three, daily Medical
17, medical institutions, related enterprises to improve the phone, network, on-site and other means of appointment booking, smooth family, friends, family contract doctors and other channels on behalf of the elderly appointment booking;
18, medical institutions should provide a certain proportion of on-site number of sources, retaining the registration, payment, printing test reports and other manual service window;
19, equipped with medical guides, volunteers, social workers and other personnel to provide medical guidance services;
20, simplify the process of online medical services, provide voice guidance for the elderly, manual consulting and other services, and gradually realize the online medical services and medical institutions to self-service registration, pick up the number of call, payment, printing test reports, medicine and other intelligent terminal equipment information connection;
21. Promoting multi-media medical services through ID cards, social security cards, health insurance electronic vouchers, etc., and encouraging the application of face recognition and other technologies in medical treatment scenarios;
22. Setting up community and family health service platforms, where contracted family doctors, family members, and relevant market entities*** work together to help the elderly obtain services such as health monitoring, consulting and guidance, and drug delivery, so as to meet the health needs of the elderly at home;
23.
23. Promote the "Internet + healthcare" to provide services such as follow-up and management of common and chronic diseases among the elderly;
Four, Daily Consumption
24. clauses, notices, statements, notices and other ways to refuse to accept cash;
25, to improve the face-to-face service personnel, retail, restaurants, shopping malls, parks and other places of high-frequency consumption of the elderly, water, electricity, gas and other basic public **** service fees, administrative fees payment, should support cash and bank card payments;
26, the use of unmanned sales mode of operation should be appropriate ways to meet consumers' cash payment needs, and provide cash payment channels or means of conversion;
27, promoting financial institutions, non-bank payment institutions, online shopping platforms, etc. to optimize the processes of user registration, bank card binding and payment;
28, creating large-print, voice, ethnic language and simple versions of the old-age-appropriate mobile banking APPs, and enhancing the ease-of-use of mobile banking products and safety;
V. Cultural and sports activities
29, parks, sports and fitness venues, tourist attractions, cultural centers, libraries, museums, art galleries and other venues that require reservations in advance, manual windows and telephone lines should be retained, and a certain number of offline reservation-free access or ticket purchase quota for the elderly;
30. Providing necessary information guidance and manual assistance services for the elderly in entering cultural and sports venues and tourist attractions, obtaining electronic explanations, participating in national fitness events and activities, and using intelligent fitness equipment;
31. Developing and designing age-appropriate intelligent applications in response to the universal cultural needs of square dancing and mass singing, and facilitating the socialization and recreation of the elderly;
32, explore through virtual reality, augmented reality and other technologies, to help the elderly conveniently enjoy online tours, watching competitions and exhibitions, physical fitness and other intelligent services;
Six, government services
33, the realization of the qualification certification of social insurance benefits, allowances and subsidies to receive the elderly high-frequency service matters for the elderly convenient to handle, so that the elderly to do things
34, government service platforms at all levels should be equipped with functions such as authorized agents, friends and relatives, etc., so as to facilitate the online work of the elderly who do not use or do not know how to operate a smartphone;
35, high-frequency service matters such as medical care, social security, civil affairs, finance, telecommunication, postal services, letters and visits, entry and exit, and payment of daily life expenses, etc., should be retained as an offline processing channel, and extended to the grass-roots level to provide convenient services for the elderly;
36, the government should provide the following services Provide convenient services;
36, physical office halls and community service facilities should be rationally distributed, equipped with guidance staff, set up on-site reception windows, and give priority to the reception of the elderly;
37, the promotion of "one-stop" services, and further improve the experience of the elderly;
< strong>VII. Intelligent terminals
38, promote cell phones and other intelligent terminal products suitable for aging transformation, so that they have a large screen, large font, large volume, large battery capacity, easy to operate, and other more convenient for the elderly to use the characteristics;
39, and actively develop intelligent assistive devices, intelligent home and health monitoring, elderly care and other intelligent terminal products
40, publish a catalog for promoting intelligent healthy aging products and services, carry out application pilot demonstrations, and promote the continuous optimization and upgrading of intelligent terminals in accordance with the requirements of ageing;
41, build a standard and testing public ****service platform for intelligent healthy aging terminals and equipment, and enhance the capacity of designing, researching and developing, testing, and certifying ageing products;
42, promote the use of governmental services closely related to the daily lives of the elderly. Promote the transformation of government services, community services, news media, social communication, life shopping, financial services and other Internet websites and mobile Internet applications that are closely related to the daily lives of the elderly;
43, optimize the functions of interface interaction, content reading, operation prompts, and voice assistance, and encourage enterprises to provide "care mode", "elder mode" and "elder mode" of the relevant applications.
43; optimizing the interface interaction, content reading, operation prompts, voice assistance and other functions; encouraging enterprises to provide relevant applications in "care mode" and "elder mode", and incorporating accessibility modifications into daily updates and maintenance;
44; carrying out pilot projects of universal telecommunication services, promoting deep mobile network coverage in administrative villages, and strengthening broadband network coverage in senior care institutions and senior activity centers in remote areas;
45. 45. Carrying out precise tariff reductions, guiding basic telecommunication enterprises to provide greater tariff concessions for the elderly, reasonably lowering the costs of using cell phones, broadband networks and other services, and launching more telecommunication services that are affordable to the elderly;
46. Organizing industry training institutes and experts to carry out thematic training, and improving the elderly's ability to operate intelligent applications;
47. Encouraging friends and relatives, village (neighborhood) committees, senior citizen associations, and senior citizen associations to provide services to the elderly, and encouraging them to provide services to the elderly. （Encourage relatives and friends, village (neighborhood) committees, senior citizen associations, volunteers, etc., to provide appropriate help for the elderly to use intelligent products;
48, guide manufacturers to design and produce special easy-to-use manuals and video tutorials for the product functions that are commonly used by the elderly;
49, list strengthening the ability of the elderly to use intelligent technology as a key element in geriatric education, and through experiential learning and trying out the applications, experience exchange, mutual help and assistance, etc., to guide the elderly to understand new things, experience new technologies and actively integrate into the smart society;
50. Promoting various educational institutions to develop all-media curriculum systems for the elderly, and helping the elderly to improve their ability and level of use of smart technologies by combining online and offline through universities (schools) for the elderly, senior care service organizations and community educational institutions.
CCTV News-50 pieces! Let the elderly from "can only" to the smart country out of the way