123 15 What is the complaint acceptance fee?

Charge. Local calls are charged according to the package standard, and foreign calls are charged at 0.07 yuan /6 seconds. "123 15" consumer complaint hotline is a special telephone number set up by the State Administration for Industry and Commerce with the strong support of the former Ministry of Information Industry. How to dial 123 15. If you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent. In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if a merchant needs the area code where the merchant is located in a different place, it is+123 15. 123 15 acceptance scope:

(1) Consumers' consultation and complaints about purchasing and using commodities or receiving services for daily consumption;

(two) report the sale of fake and shoddy goods, false propaganda, unfair competition or other acts in violation of market supervision and management laws and regulations;

(three) complaints and reports involving food, drugs, medical devices, cosmetics, consumer goods, special equipment, product prices, intellectual property rights and other illegal acts.

Consumers' associations shall perform the following public welfare duties:

(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;

(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;

(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;

(four) to reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

(five) to accept consumer complaints, and to investigate and mediate the complaints;

(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;

(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;

(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.