1. reliability planning: reliability planning is the first step of reliability management, and it is necessary to determine reliability indicators and targets according to the characteristics of products or services and customer needs. The core task of reliability planning is to plan the reliability target of products or services, establish a reliability management plan, and clarify the work content, responsibilities, processes and time plans of each link.
2. Reliability design: Reliability design refers to the reasonable design according to the established reliability indicators and objectives in the design stage of products or services, so as to achieve the reliability objectives of products or services. At this stage, it is necessary to use reliability tools and methods to evaluate the risks of products or services in use, so as to take corresponding measures to improve the reliability of products or services.
3. Reliability acceptance: Reliability acceptance refers to testing and determining the reliability of products or services in the production process, so as to ensure that the products or services meet the prescribed reliability standards and meet customer needs. At this stage, it is necessary to use reliability testing and measuring tools to quantitatively test and evaluate products or services to verify their reliability.
4. Reliability maintenance: Reliability maintenance refers to tracking, monitoring and managing products or services during their use, so as to continuously improve the reliability of products or services. At this stage, preventive maintenance, fault diagnosis and corrective maintenance are needed to ensure the normal operation of products or services, improve customer satisfaction and reduce costs and risks.
5. Reliability evaluation: Reliability evaluation refers to the analysis and evaluation of the faults of products or services in use, so as to improve the design and manufacture of products or services. At this stage, it is necessary to collect customer feedback and usage data, analyze and evaluate the reliability index of products or services, and evaluate the effectiveness and efficiency of the whole reliability management system.
Management principle:
1. Goal principle: define the goal and make a certain management plan to lay the foundation for achieving the goal.
2. Economical principle: On the premise of ensuring the profits of enterprises, enterprises can realize efficient operation by rationally utilizing resources and saving costs.
3. Scientific principles: analyze, plan and operate management activities according to various objective principles and laws.
4. Principle of authorization and entrustment: Assign responsibilities to all management levels by means of person in charge, leader and portal leader. So as to realize the hierarchical decomposition of tasks.
5. Proactive principle: be proactive, pay attention to planning in advance, make long-term planning first, and clarify your own direction and responsibilities.
6. Coordination principle: pay attention to the cooperation and communication between departments, improve the efficiency of cooperation in various fields, and realize the efficient operation of employee cooperation.
7. Institutional principle: abide by the system, improve the system, use clear and standardized power in the management process, and realize the integrity and transparency of the system.