Mail loss is mostly valuables, cell phones, jewelry, important information. Because of the loss of mail loss of income on the millions of dollars of business customers; postgraduate files of original materials lost, the customer loss of more than 30,000 yuan, these bad events let a person shudder; we happen one by one standard fast mail loss, directly and indirectly to the enterprise to bring tens of millions of dollars in losses, we are losing day by day the reputation of the customer, the standard fast business is seriously atrophied, the loss of mail, not only to the customer to bring huge losses, but also a serious obstacle to the development of the standard fast business and the development of the business. The loss of mail not only brings huge losses to customers, but also seriously impedes the development of the standard express business and enterprise reputation.
? In order to further increase the focus of mail loss rectification efforts, combined with the current postal reform process of the production of the actual process to deal with the problem of mail link as a grasp, around the standardization of operations as the core, to improve the implementation of rules and regulations as a means to plug the mail security loopholes for the purpose of strengthening the awareness of employee mail security, refinement of the mail security management, in accordance with the "zero loss, zero tolerance" principle, to deepen the management of the mail. "The principle of deepening the governance, and ultimately realize the standardized operation, safe and smooth production environment, to reach" focus on the standard, and the treatment of fast packet "lost, should be carried out in depth" standardized operation, strengthen management.
First, strengthen the safety and security governance activities to promote
Strengthen the staff mail safety education, firmly establish mail safety awareness, requiring each team, the labor company must be mail safety concepts passed on as a pre-shift the first sentence to reach each employee:
? The mail is life, to take care of;
? Mail is reputation, to cherish;
? Mail is a responsibility, remember the mission and responsibility;
? Do not reach out, reach out will be caught; theft of mail, violate the law behavior, severely punished.
Second, the operation processing norms
standard express mail
(1) the workshop set up a special area for standard express processing, receiving, unloading, barging, sorting closed mode of operation, the standard express operators must be dressed in a "standard express processing" logo or clothing, other operators are not allowed to enter the standard express operation processing area without permission; social laborers are not allowed to enter the standard express processing area; social laborers are not allowed to enter the standard express processing area without permission. The standard express operation processing area; social labor company assigned standard express receiving and unloading, barging personnel fixed servants; the use of hourly workers must wear "standard express processing" logo, and copy identity documents for the record, the shift to make a good record.
(2) express mail handover: 1, in the designated stacks express processing area personnel and terminals, the Department of the collection and delivery of electricity (millet projects and other valuable items) for the handover of imported express mail, the strict implementation of the scanning of each piece (packet) to receive; 2, the mail is received, the designated person to refute to the express processing area, by the express processing area designated by the number of points according to the PDA scanner gun shows the number for the handover; 3, Standard express processing area according to the next action of mail processing, respectively, barge to the sorting site and the total package through the forwarding waiting area; 4, sorting site to open and unpack the total package of mail, the total package of pieces within the point count, found abnormal, scanning piece by piece, and repair and send inspection list; sorting and sealing of the mail into the bag package to ensure that the total package of information and the same as the in-kind; the total package of mail waiting for the mail by a special person barge to the mail waiting area; 5, the standard mail waiting area to designate someone is responsible for the mail according to mail direction and frequency and the corresponding loading of trucks The designated person in the standard express mail waiting area is responsible for handing over the mail in accordance with the direction and frequency of mail and the corresponding loading pallet by packet (piece) PDA scanning for handing over formalities;
(3) standard express shipment
? The standard express shipping concentrated by the standard express processing area personnel according to the route, frequency and shipping vehicle stacks for the handover procedures; fixed the person in charge of the stacks for the standard express handover inspection procedures; in the process of receiving and unloading found in the standard express mail should be sent to the standard express processing area at the first time to designate a person; any team and stacks are not allowed to unauthorized shipment of standard express mail, the implementation of the responsibility: each link to handle the handover of the person responsible for the safety of the mail for the first person; Each table in the handover inspection procedures, in this link in the process of handover inspection found to be faithful, mail damage, short pieces, for the previous link of responsibility, should immediately find the implementation of; each team to establish a problem mail manual ledger records for the record, and effectively achieve the ring, to ensure that the letter in line with the truth, highlighting the "special, special" the formation of standard and express mail The company's business model is a closed-loop operation.
(4) the implementation of the shift to receive and send fewer pieces of information uploaded to the "problem mail timely processing group", and in the production site to find the mail, in a timely manner with the shipping unit to contact the implementation of the standard express special area to deal with the standard express scope: high school admissions notification, the student file mail, the bank card package, millet and other valuable items, the Department of collection and delivery of standard express mail, strict implementation of the valuable items, the Department of the collection and delivery of the standard express mail. (5) Optimize the standard express processing mode of operation, 1, the collection and delivery of standard express Department, to achieve the entry of "air and land" notes accurate information; project categories, customer statements of insured mail, cell phones and other valuables mail sealing, all bolted hung "valuables", "valuables", "valuables", "valuables", "valuables", "valuables", "valuables", "valuables", "valuables", "valuables", "valuables" and "valuables". The "precious goods" bag tag; express mail distinguishes between local, intra-provincial and inter-provincial express mail (separate from air and land); local mail is handed over to the municipal branch for processing; intra-provincial and inter-provincial express mail (intra-provincial, air, and land are opened in three parts) is handled by all express mail in special trucks to refute the processing of the terminal; 2, the local municipalities receive and send intra-provincial and inter-provincial express mail, and the express mail is always handed over to the terminal; the inter-provincial land transport is handled by all special vehicles. The standard express mail is bolted to the 1151 bag tag, and sealed and sent in red and white identification bags; 3, each collection and delivery department and the local processing center of the standard express delivery should be loaded with the designated frequency and postal routes; 4, the terminal set up a provincial reciprocal mail standard express operation area, and the standard express for land transport is set up by the terminal to be barged at 2:00 to the East Zone standard express mail processing area; the vehicles that cannot be fully loaded in the cities can not be shipped to the cities and are serialized through the K1 night-time postal routes with the East Zone, and the other shipping plans will remain unchanged. 5, the East District Standard Express Mail Processing Zone receives and sends inter-provincial land transport Standard Express Mail, designates a special person to be responsible for the handover procedures with the shipping stacks, and at the same time, undertakes the sorting of imported mail delivery in Zhengzhou;
Unattached Mail
(1) Unattached mail that can not be resurrected by the various shifts should be submitted to the table of processing unattached mail in a timely manner, and the unattached mail that is unloaded from a vehicle should be labeled as the unloading mail route; unattached mail that is found prior to loading should be labeled as the loading mail route. The unloaded mails from vehicles should be marked with the unloading postal route; the unloaded mails found before loading should be marked with the direction of loading pallet; the bulk e-commerce mails should be compared with the source of mail information at the production site;
(2) Combining with the mail information provided by the postal route of the lesser pieces, the PDA pick-up and sending, the mail processing center following the single detention details, and the mail in transit operation monitoring, the resurrection of unattended mails should be carried out. For the mail with information, such as tax receipts, hospitalization materials, ID cards, and other internal items, the shift will implement resurrection and reduce the amount of non-localized mail from active resurrection, and for the mail that can be resurrected, the night shift staff can be handed over to the day shift for processing;
(3) The non-localized mail and detached items that can not be resurrected in this processing site should be uploaded to the "Problematic Mail Timely Processing Group" in a timely manner to be identified by the relevant unit; non-localized (4) For the revived or revived mail information provided by the relevant units, the revived mail should be actively revived by each station in the system, and the revived mail should be processed in the revived mail on the same day by the revived mail bank, and the shifts should be notified to collect the revived mail from the revived mail bank, and go through the procedures for handover, so as to ensure the timely forwarding of the revived mail;
(5) for a larger number, with a high degree of similarity to the e-commerce mail, such as cooking oil, flour, rice, etc., found to be without, immediately compared to the production site of similar mail to find the source of the mail, and communicate with the receiving unit, cancel the active customer service judgment of responsibility for the loss of the work order, according to the mail without the number of sealing and sending back to the relevant receiving unit;
(6) the class should be properly preserved the residual mail information of the paper, packaging materials, the class shall not do trash cleanup in conjunction with the mail information, the class shall not do trash cleanup, the class shall not do trash cleanup. The shift shall not do garbage cleaning, combined with the production site shedding items to compare the resurrection. The scattered items on the sorting machine will be handed over to the problem mail processing desk in time; the sealing desk will contact the broken mail weight inconsistent with the sealing forward; the sealing staff will hand over the weight inconsistent mail to the abnormal problem processing desk in time to compare the scattered items, and confirm that it is the mail inside the piece of mail plus the sealing forward.
No collection information mail
(1) no collection information mail within the province, uploaded in a timely manner, "problem mail timely processing group", before 12:00 noon every day has been done to make up the information to be forwarded; did not do to make up for the no collection information mail, the earliest postal route after 12:00 returned to the relevant units;
(2) Inter-provincial mail, the weight does not match the weight of the mail should be handed over to the abnormal problem processing desk in a timely manner to compare the scattered items to confirm that the mail is inside the seal.
(2) inter-provincial mail without collection and delivery information, timely uploading of "Henan problem mail timely processing group", in order to coordinate with the provinces to make up for the record, the mail waiting to make up for the record of information for more than 3 days, in accordance with the mail number of the registration list in triplicate, sealing and distribution of special bags, bag labeled "no collection and delivery information", face to face delivery of the driver back to the relevant units. "Face to the driver back to the relevant shipping bureau, at the same time will be sealed and sent list, bag plate photo pass "problem mail timely processing group", in order to notify the relevant provinces to receive units, while as a check for evidence of exemption. On-site management of the production site to do "clear the grid mouth, clear the table, clear containers, clear equipment"; the strict implementation of the "triangle inverted bag hair", and designate a person responsible for the cleanup of the empty bag skin, the surrender of the empty bags of pouch station, must be empty bag bag to be one by one through the security machine, to strictly prevent the mail Left empty bags. Technical defense management of regular overhaul of the sorting equipment, timely maintenance, repair of sorting equipment, eliminating equipment devouring damaged mail parts, especially on the sorting machine devouring, floating grid mail, resulting in a higher number of stacks of unattached mail, parts to focus on overhaul;
? Test monitoring coverage, for ensuring that the monitoring of clear no dead ends, to enhance the level of mail security technology defense. Processing center compound tray mail path, the northeast corner to add monitoring probes, no dead angle coverage. Extend the processing center outfield street lighting time.
Third, improve the mail security system
(1) the introduction of labor company servants, responsible for the introduction of personnel must be before the start of the mail security awareness training and related policies, to strengthen the awareness of the labor servants mail security, shall not touch the bottom line of mail security, the occurrence of theft, the directly responsible for the transfer of personnel to the judiciary, and will not be tolerated. (2) the use of hourly workers in all shifts, the shift to record the name of the hourly worker, ID card number (provide a copy of ID card) and contact information, the source of the maid (introducer or labor company name), by the hourly worker into the bureau introducer or the company that provides labor services to bear the responsibility for the loss of mail loss and claims for damages;
(3) the establishment of the personnel in and out of the system, all business operators are not allowed to bring personal belongings Into the field; to and from work and during the work period, in and out of the workplace are always through the provisions of the gate in and out of the workshop;
(4) the establishment of rewards and punishment mechanism, the quality inspection department in the central bureau of finance to open up a special account for the loss of mail, complaints about the incident, the implementation of the specific responsibility for the person, a single list of the quality inspection department issued by the list of compensation, assessment, stamped, the relevant responsible person or responsible unit directly to the Central Bureau of Finance to pay claims or penalties;
(5) the opening of a 24-hour reporting hotline, for lack of professional ethics, theft reported awards, investigated and verified, by the quality inspection department of the special account funds to support the whistleblower 2,000 yuan reward to protect the whistleblower's information. The establishment of a reporting hotline;
(6) the establishment of customer service, without the library, abnormal mail processing desk, follow up processing, shift problem mail information **** enjoy the platform, focusing on the problem mail, so as to deal with the problem mail in the central bureau to form a synergy.
(7) take unannounced visits, random sampling, regular inspections, the production site operation norms and standards implementation, timely detection of problems, timely rectification measures, the team should closely cooperate with the immediate rectification, and regular inspection of the rectification of the implementation of the effect, highlighting the effectiveness.
(8) to improve the rules of judgment, sorting machine drift frame misdirection, missed scanning, or human factors, to the original only based on the few pieces of information judgment is biased, in addition to the issue of the inspection time is not in the vehicle after receiving and unloading repair hair, loss of real, resulting in management loopholes. As noted in the checklist is sent in a timely manner, highlighting a repair "word.
Fourth, incentives and penalties
1, no with the library custody of no mail, the active resurrection of the mail staff 20 yuan per piece of incentive; shift can be resurrected mail is not resurrected, the whole batch of mail is not done on-site comparison, the implementation of the unclear, the registration is not in line with the actual, once found, each piece of the assessment of 100 yuan
2, the use of bellhop shift, did not carefully register bellhop Relevant information, each assessment of 20 yuan, and bear the resulting loss of complaint claims;
3, this yard area is not handled according to the provisions of the mail will be sent to the next link, or the east and west yards of the reciprocal tray, each assessment of 200 yuan;
4, with mail information of the packaging materials, paper, is not properly preserved, as a garbage cleanup, found once, the responsible shift assessment of 100 yuan;
5, failure to implement the problem mail (including no mail) pictures uploaded in a timely manner "problem group", less mail route is not implemented in a timely manner, the receipt of standard express mail is not scanned, batch repairs and sends fewer pieces of false inspection list, each single penalty of 200 yuan;
6, sealing and sending desk damaged mail is not re-sealed before forwarding, each piece of penalty 50 yuan;
7, sealing and sending table broken mail is not re-sealed before forwarding, each piece of penalty 50 yuan.
7, no mail resurrection is not timely forwarding, each time the penalty of 20 yuan;
8, the empty bag cleanup is not clean, in the empty single station cleanup of the empty bag found in the legacy of the mail, the assessment of the responsible team and the labor company.