Chapter 1 Developing World-Class Operations
industrie pininfarina: New Customer Decisions
fell-fab products (a)
unicon concrete products (hong kong) ltd
Chapter 2 Process Design
Grass Seed Dolls
greaves wine company
quinte mri company
Canadian ing direct bank
celestica - memory business unit
thera-aid medical device company
Introduction to Process Simulation
Red Cross Mobile Blood Collection Clinic - Improving Blood Donation Services
Introduction to Inventory Control and Independent Requirements
mcleod electric motors ltd
Ontario Iron Ore Company
vbf Steel Pipe & Tube Manufacturing Corporation ( Abridged)
Chapter 3 Planning and Control
greaves liquor company: recyclable beer bottle program
revenue management at american airlines
macpherson refrigeration equipment ltd.
lamson pipeline manufacturing company
martin mobile home manufacturing Ltd.
Luminous Assembly Company
CHAPTER 4 PROJECT MANAGEMENT
Fundamentals of Project Management
gadget Toys Inc.
h.m.s.pinafore theatre
cpsim: Critical Path Simulation Program (windows version)
waterloo regional police system: cims program
chapter 5 quality
long creek machine shop - quality improvement (a)
blue mountain resorts, inc: the road to service quality
noram foods, inc.
hilcrest automotive
mutual life of canada - group customer service assurance (a)
chapter 6 supply chain management
0dg decorative glass manufacturing company
smt toys (a): searching for a manufacturer for e- chargers to find a manufacturer
dabbawaliahs (a) in Mumbai
Daikin Industries Inc.
grocery gateway: home delivery distribution business
ladner building products
Canadian Pharmaceuticals Distribution Network
Chapter 7 Operational Strategy
butler metal products: centralized plant
mitel semiconductor
electrosteel castings ltd
btg window coverings: tapping into the sunshine state
asimco international castings (a)
Atlanta Symphony Orchestra< /p>
navistar international: environmental management (a)
Indian Oil Corporation - mathura refinery
Afterword to translation