Dental clinic front desk duties
In life, the use of job duties is increasing, the development of job duties can maximize the scientific configuration of labor and employment. In the end, how should the development of job responsibilities? Here is my help to organize the dental clinic receptionist job responsibilities, only for reference, welcome to read.
1
1. Check the daily work of the nurse, properly arrange the work of the nurse to ensure that the doctor has an assistant to cooperate.
2. Understand the use of clinical equipment in a timely manner, and do a good job of counting items and equipment to ensure that the clinic will not be affected by the lack of adequate supply of equipment and clinical diagnosis and treatment.
3. Responsible for supervising the regular maintenance and repair of equipment, timely detection of faults, solve the problem, to ensure the normal operation of the clinic equipment.
4. Responsible for supervising and checking the effective cleaning and disinfection of instruments.
5. Found that the durable equipment damage loss should be promptly reported and put forward the initial processing views.
6. Responsible for arranging the work of nurses to ensure that the center is clean, hygienic, neat and orderly.
7. Have rich experience in dental nursing, with good psychological quality and management ability;
8. Strong sense of responsibility, rigorous work, with good 'verbal communication skills, medical services and customer service awareness;
9. Able to accept the clinic's corporate culture, have a good team spirit and sharing spirit;
10. Lead by example, Take the lead and set a good managerial image.
Dental clinic front desk duties 2
Front desk staff is the clinic's image of the facade, but also often inside and outside the clinic clinic, visitors first contact with the staff, so the front desk staff in the grooming and courtesy constantly check and vigilance, its every move on behalf of the organization's image and reputation. More than that, because the front desk staff is always in a high-profile environment, customers can often be seen from the reception of the front desk staff and the corresponding work of the clinic's management level.
1, meet:
To see the customer steps up to enter the door, to quickly out of the medical desk, take the initiative to open the door to meet, with a smile, bowing, gestures to indicate that the customer walked to the bar, to reflect the enthusiasm and sincerity.
2, ask:
(1), the initial diagnosis: for effective diagnosis and inquiry, such as "Hello! Is this your first time here? What's wrong with your teeth? Please build a medical record or register a number first." Or "Hello! Have you made an appointment? Or do you have your appointment card with you?" Stand, smile, and keep your eyes on the other person when asking. And instruct the customer: "You first sit for a moment, I will immediately arrange for you!"
(2), re-examination: re-examination of the patient first to take the medical records, at the same time, there should be a few simple exchanges, such as your teeth now feel how? Because it is a follow-up patient, according to its mood and state, can be appropriate pleasantries or praise a few sentences, such as today is not too busy ah? Have you eaten XX meal? You look good today! Or you wear a very nice clothes, please ask where to buy and so on.
3, triage / waiting:
(1), the initial diagnosis of triage: according to customer complaints, according to the triage system, combined with the actual work and the doctor's expertise in triage, and make the appropriate records;
(2), the follow-up arrangements: to carry the medical records, to lead the customer to enter the treatment area, properly placed in a timely manner to make the appropriate records. Do the appropriate records;
(3), waiting for placement: If you can not arrange the timely distribution of clinics, customers should be waiting for proper placement, timely pouring of water, handing over fruit, newspapers, books and magazines, turn on the TV, etc., and will need to wait for the approximate time to the customer to give the customer to be informed, so that it has a number of mind, if the initial customer waiting for more than 3 minutes, you should take the initiative to comfort, as soon as possible arrangements; for more familiar with the follow-up The first step is to make sure that you have the right tools for the job, and that you have the right tools for the job.
4, notify the doctor:
After the placement of the customer, lead the customer before notifying the receiving doctor in advance, so as not to blindly lead the embarrassing scene, so that the doctor to do a good job of receiving the preparatory work, especially some of the important information, such as the special requirements, transportation, identity status, etc., for the doctor's receiving a reference.
5, accompanied by the lead:
hand holding the medical records, should stand in front of the customer's left 2, 3 steps, with gestures to ask the customer to follow, their own walk in the front of the left side, so that the guests walk in the center, and said: "Hello! Please give me to the treatment room, let the doctor to help you check", walking with the customer's pace to maintain consistency, and appropriate introduction of the doctor. If there is a corner or a staircase with steps, you should use hand signals and remind the customer to "walk this way" or "pay attention to the stairs" and so on.
Pay attention to the details: find the right time to moderate the packaging of the doctor, you can increase the patient's trust in the doctor, conducive to the doctor to receive; such as "This is Dr. X, very experienced, just returned from the study of xxx, the most skilled xxx treatment, let him help you look at ....... ".
6, forwarded:
The customer and his medical records forwarded to the doctor, and once again introduced to the receiving doctor: "This is Dr. x, let him first help you check!" Or appropriately instruct the doctor, "This is our xxx customer, or Mr./Ms. xx, who has come here by name, you must make special arrangements!"
7, cashier:
Customers pay the bill, we must wear a smile, for the cost of zero request for the reduction of patients, we can not meet its requirements, we must give a reasonable explanation, and pay attention to the way of speaking, method, in order to prevent customers from "losing face! "; If you have a toothbrush, toothpaste and other small gifts, you can give a gift, to the customer steps down, so that it has a kind of psychological sense of balance.
8, send customers:
Customers are ready to leave after the payment of fees, to give their goodbye: "You go!" Then help them open the door, and see customers leave. If conditions allow, must take the initiative to ask each customer is about to leave: "Finished, how do you feel? What comments and suggestions I implore you to point out!"
① Guests did not come by appointment, first understand the purpose of the guests to come to the follow-up, first arranged for the attending doctor to help him see, the attending doctor rest to find the supervisor.
② doctor to rest, no notice to the guests to change another appointment time, the guests came on time, first notify the doctor (call him), and finally arranged for the supervisor to help him see.
③ Appointment of the expert is not in, first leave the guest information, the purpose of the clinic, the expert back tomorrow to inform the guests to come.
④ Appointment of experts in busy, first understand the purpose of the guests, notify the expert, and to the expert to understand the approximate waiting time, ask the guest's opinion.
⑤ Guests specifically looking for male or female doctors when the arrangements, respect the special requirements of the guests, try to meet the needs of the guests.
Treatment within a year or just over a year of the guests back to follow-up, the teeth problems, first of all, is arranged to the original doctor, the guest if you ask not to find the original doctor, to ask about the situation (specify the reason for the complaint), reported to the director of the clinic. If the original doctor is not in the clinic or leave, to report to the director, by the director of the arrangement.
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