There is a piece of software that fits the after-sales management needs described - Lightstream. The reason I say this is because what we do is somewhat similar, and we are now using Lightstream for after-sales management.
Customer Information ManagementWe used Lightstream to make a customer CRM application, which is to use their form to make a basic application, enter information after contacting the customer, and the search is also very convenient, Lightstream's data analysis can also organize the customer's sales leads, and it is also possible to make a dashboard to show the customer's information with indicator cards.
Product information management
Light flow is not only an information management tool, but also a good helper for inventory management, product information only needs to be entered after the data can be categorized and managed, and each part of the inventory at a glance. In fact, business know, good management of their own products in order to develop better, so the control of product information, is a strong demand.
Maintenance managementThis will have the right to speak, we are using them to do maintenance management, we generally create their own applications, and then handed over to the customer to fill out their own, the customer can fill in the upload pictures of the faults, our side of the background to receive the data will be audited by someone, and then contact the customer, the light flow can be added to the business process, if the customer contacted the customer can be good after the data flow to the maintenance department. The data will flow to the maintenance department, the maintenance department according to the situation of maintenance, if you want to check the progress, just open the business process to deal with the situation, at a glance. Recently, they have added a new feature called timeout, which means that you can set a time for a certain process and receive a reminder when the time comes, which is quite useful.
Parts Inventory and Reporting FunctionsParts, as I said before, can be managed in accordance with the product information that's good. Reporting, light flow can do a lot of kinds of data reports, they have that dashboard is really powerful, not only the data situation can be viewed in real time, even the function application can also be, Excel's basic functions are available, but also set permissions for different people to view.
We just started to use the time to feel very good to use, and then to explore their new features, the ability to limit it some still do not use, they looked for their customer service to help, customer service attitude is also particularly good, but also to help us specialize in doing a technical exchange group, as long as we have any problems, said in the group, will be helped to solve. Once it was late at night, the company overtime problems in the group asked a question, there are people to help us solve, such products, for our small and medium-sized enterprises, is simply the gospel. So write down a recommendation.