The first category: mentality, ideology category, accounting for 10%;
The second category: skills category, there are basic job skills and professional job skills. Accounting for 60%;
The third category: knowledge category. There are company knowledge, industry knowledge, vocational knowledge, professional job knowledge and marginal knowledge. It accounts for 30%.
-Then there is a different classification of employees, can be divided into new employees, full-time employees, promoted employees, professional positions in the four major categories of employees; if the nature of the work we will be divided into the diligence of the staff (physical labor-based employees), section employees (regular clerks, plug that office are applicable), professional Employees (with professional skills, such as graphic design, ah, planning copywriting ah), management staff (in short, is "official", the accurate definition of the cadres above the middle level). According to the different employees or types of different training courses.
Here's a detailed table of new employee orientation. This is the content I developed for our business, I deleted something about the company's copyright, the rest you can refer to: --
New employee training courses
I. The four stages of training:
Phase 1: quality improvement
Phase 2: industry knowledge <
Third stage: skill mastery
Fourth stage: report acceptance
Two, the necessary skills of the staff: 3 chanting, 5 songs, 8 exercises and 16 classes
(a) Chanting (3 chanting): the company's corporate culture class.
(ii) Songs (5 songs): the company's corporate culture song.
(C) Sign language exercises (8 exercises): eight sign language exercises.
(D) course (16 lessons):
Points: teach newcomers 16 lessons to establish the "three hearts" (three hearts: confidence in the industry; confidence in the company; confidence in their ability to make a difference in the company's platform; the two meanings: service consciousness; brand awareness).
(1) Positioning - life goal management
(2) Positive heart - mindset education
(3) Clear direction - industry introduction
(4) Know yourself - the evolution and development of the enterprise
(5) Getting the flavor - corporate culture
(6) Checking the trend - market analysis
(7) Reinvention --Recruit Management
(8) Know Your Manners--Workplace Etiquette
(9) Recommendation--Commodity Introduction
(10) Self-knowledge -- Park Guide
(11) Initial Development -- Customer Development
(12) Practice -- Understanding the whole process of the business function of the job
(13) Promotion --Understanding the promotion system
(14) Etiquette -- Understanding business etiquette services
(15) Sales service -- Good after-sales service
(16) Enlistment --Newcomer welcome ceremony
(V) mentality examination (10%): talks, written tests, on-site observation.
(F) Skills examination (60%):
(G) Knowledge examination (40%):
(1) Industry knowledge
(2) Company knowledge
(3) Product expertise
(4) Operational skills expertise