Hospital refund why the original way back

In the context of the era of the deepening of intelligent medical care, many hospitals have changed their charging channels and refund channels, in addition to the offline collection and refund windows, but also increased self-checkout equipment, online payment, mobile payment and other various ways. Usually the outpatient clinic is the place with the largest flow of patients, but also produces a variety of collection and refund phenomenon, which greatly increases the workload of the financial staff, which will consume a lot of time and human resources, but also allows the hospital to produce unnecessary cost waste. In addition, if the chargeback fee is not properly managed, it will also become a major factor in triggering disputes between doctors and patients, which will have a serious impact on the hospital. Some hospitals do not have a perfect management system for the collection and refund of fees, a small number of financial personnel to take advantage of the loopholes in this link to embezzle hospital property, causing obstacles to the development of the hospital. As an important part of the daily management of the hospital, managers need to fully realize the importance of the management of the chargeback, reduce human error, save human resources, reduce the probability of financial risk, which is to enhance patient satisfaction, and promote the sustainable development of the hospital has an important role in promoting.

Traditional hospitals under a variety of payment methods under the collection and refund path management

(a) cash collection and refund path Cash payment is the most important means of payment in the traditional payment mode, before the emergence of WeChat, Alipay and other mobile payment methods, the proportion of cash payment accounted for more than 80%. Under the development of science and technology and intelligent medical care, the proportion of cash payment has gradually decreased, and the number of patients using cash payment is also decreasing. Usually cash payment is done at the manual window, and when refunding the fee, it is also necessary to strictly follow the process of issuing relevant certificates and procedures.

(II) POS swipe card charge refund path POS swipe card and cash payment are the two main payment modes in the past, especially in the large amount of payment, swipe card payment has certain advantages. After swiping the card, the payment of the day of the card can be directly refunded to the card, the refund of non-day transactions can be refunded by cash refund or manually processed returned to the card, the return time of the amount returned to the card to be combined with the agreement between different hospitals and banks.

(3) Self-service machine charge refund path The current self-service machine charge refund path mainly includes three types: (1) in the payment, the patient uses the ID card or medical card, to which a certain amount of money, in the cost of return, will be directly refunded to the recharged card; (2) in the self-service machine to use cash to pay, in the refund of the fees need to be refunded through the manual window; (3) in the self-service machine to use savings card payment, and the same need to go to the manual window when refunding the fee.

(4) mobile payment refund path The application of mobile payment is still in the primary stage, the hospitals are in the initial exploration, in the charge, the patient has to use the QR code to pay attention to the hospital's public number, bind the ID card and diagnosis and treatment card, pay a certain amount of fees according to the medical program, there are also some hospitals will generate the corresponding payment code, direct scanning can be. In the refund, usually the original way back.