The operators referred to in these measures, refers to the consumer to provide its production, sale of goods or provide services to producers, sellers and service providers. Article 3 These Measures shall be organized and implemented by the people's governments at all levels.
Commerce and industry, price, health, technical supervision, commodity inspection and other administrative departments shall, in accordance with the law to do a good job in protecting the rights and interests of consumers, investigate and deal with violations of the legitimate rights and interests of consumers. To belong to the scope of responsibility of the consumer complaint cases, the relevant administrative departments must accept, shall not shirk or long delay.
The Consumer Protection Committee of the people's governments at or above the county level is responsible for guiding, coordinating, supervising and inspecting the work of the relevant administrative departments and units for the protection of consumer rights and interests, and its offices are located in the people's government administration for industry and commerce at the same level. Article 4 The Consumer Association is established by law for the social supervision of goods and services to protect the legitimate rights and interests of consumers social organizations, in accordance with the "Protection of Consumer Rights and Interests Act," the provisions of Article 32 to perform its functions.
The people's governments at all levels and the relevant administrative departments shall support the consumer associations to carry out social supervision, guarantee the normal performance of their functions and provide the necessary funds. Article V consumer associations can be related to the legitimate rights and interests of consumers, to the relevant administrative departments to inquire. The use of written inquiries, shall state the reason for the inquiry and the request for a reply to the question.
The inquired unit shall be received from the date of written inquiries within 15 days to provide a written response.
If the queried unit refuses to accept the query, the consumer association can report to the higher consumer association and the queried unit's higher authorities, and can also be publicly exposed and criticized. Article 6 The mass media shall do a good job of safeguarding the legitimate rights and interests of consumers, public opinion supervision of behavior that harms the legitimate rights and interests of consumers. No unit or individual may interfere with or suppress truthful reports on the protection of the lawful rights and interests of consumers. Article 7 The people's court shall form a court for the protection of consumer rights and interests, to facilitate consumers to file lawsuits. Article 8 In addition to the operator shall fulfill the "Law on the Protection of Consumer Rights and Interests" and other relevant laws and regulations of the obligations, but also must comply with the following provisions:
(a) the provision of goods or services, must be in accordance with the state provisions of the marked price, due to clearance, seasonal, relocation and other reasons for commodities to cut the price of the treatment of the price should be true;
(b) the operation of the need to open debugging of goods, shall be opened on the spot debugging Commodities, should be opened and debugging on the spot;
(C) engaged in health care and beauty, entertainment and other business services, should have to protect human health and personal safety of the technical conditions, services, equipment and supplies;
(D) engaged in repair, processing services should be reasonable charges, delivery and quality assurance on schedule, shall not be stealing and replacing parts or raw materials;
(E) Consumers in the purchase of goods after payment is not satisfied with the return on the spot, the operator shall refund the full price, and shall not charge any fees;
(F) compliance with the principle of fairness and voluntariness, shall not be forced to sell against the will of the consumer, forcible service, or to force consumers to accept unfair conditions. Article IX consumers and operators of commodity quality and service quality issues in dispute, can be agreed by both parties or by the administrative department that accepts the complaint, the Consumer Association designated by the appraisal organization, the appraisal fee borne by the responsible party. Article 10 the occurrence of consumer rights and interests of the dispute, the consumer can hold the proof of purchase or service documents, and the provision of goods or services with the operator of the negotiation and settlement. Do not want to solve the problem through negotiation or negotiation and settlement fails, you can request the operator of the Consumer Association mediation or according to the arbitration agreement reached between the two sides to the arbitration institution to apply for arbitration, or directly to the relevant administrative departments or to the people's court litigation. Article 11 If an operator provides goods or services and causes personal injury, disability or death to a consumer or other victim (hereinafter referred to as the victim) due to quality problems, the operator shall pay the expenses in accordance with the items stipulated in Articles 41 and 42 of the Law on the Protection of Consumers' Rights and Interests and the following standards:
(a) Medical expenses, calculated in accordance with the expenses necessary for the treatment of the victim by the hospital.
(2) Nursing care expenses during treatment shall be calculated in accordance with the cost of hiring a local caregiver if the victim is unable to take care of himself/herself during hospitalization.
(c) reduced income due to lost wages, calculated in accordance with the actual income of the victim due to lost wages; reduced actual income is difficult to recognize, the average annual wage of local workers as the standard calculation.
(d) The cost of living self-help devices for the disabled is calculated according to the cost of universal devices.
(v) The living allowance for the disabled shall be calculated according to the disability grade of the victim, and shall be calculated according to the cost of 10 to 20 times of the average annual cost of living in the local area.
(vi) Disability compensation, according to the victim's disability grade, calculated in accordance with the local average annual wage of 5 times to 10 times.
(VII) funeral expenses, in accordance with the local funeral unit charges for basic services.
(H) death compensation, calculated in accordance with the local average annual cost of living 20 times.
(ix) the living expenses of those who supported the deceased during their lifetime, in accordance with the local average annual cost of living, for those who are less than 16 years old, calculated according to the support to the age of 16; for others who are unable to work, calculated in accordance with the support for 20 years.
Laws and regulations on the preceding paragraph provides otherwise, from its provisions. Expenses paid in accordance with the provisions of the preceding paragraph shall be compensated in a lump sum.
The average annual salary of local employees under this Article refers to the average salary of employees in the region in the previous year as published by the statistical department of the local municipal or county people's government; the average annual cost of living in the region under this Article refers to the amount of per capita consumption expenditure on living of urban residents' families or farmers' families in the previous year as published by the statistical department of the provincial people's government.