PQC and FQC after the merger of the effect of the assessment of the summary report model
Part I: PQC, FQC after the merger of the effect of the assessment of the summary report
Considering the reduction of manufacturing costs of the three workshops, the three workshops to carry out a series of rectification, the quality of the Department of August 29, began to PQC and the line FQC merged under the management of the Ministry of Quality. The PQC change inspection for the full inspection on the pull (the nature of the work with the previous line FQC), the original FQC to engage in the withdrawal, after 9, 10, November so far more than three months of trial run, the results of the improvement is not very obvious, on the contrary, it also brings a lot of problems:
(1) staffing arrangements and management issues
Before the PQC inspection is to configure personnel according to the assembly line, now PQC need to pull on the full inspection, and then add the last test bit needs PQC full inspection, full inspection needs to be based on product characteristics, according to the inspection station to configure personnel, the current production line from 30 ~ 80 people configuration, the corresponding PQC personnel also need to be adjusted substantially, resulting in uncertainty in the number of QC, the number of existing PQC 5, if the quality department by the production department of all production lines at the same time, the quality department of all production lines at the same time. Quality Department according to the Ministry of production of all production lines at the same time, according to the demand to maximize the configuration of QC, so that the number of QC to make up for the need for 12 people, but now there is still no QC to the three workshops, in this way, basically every day according to the day's production tasks to temporarily adjust the QC's work, and now we ask the Ministry of Production of the fixed fixed-post, but now the QC have to be adjusted to and fro, take care of this side, care of not
Secondly, even if the QC is fully equipped, according to the current production tasks of the three workshops, there is more time to actually do not need so many QC, then the arrangement of the excess QC has become a problem;
Thirdly, the PQC in the pull back of the full inspection of the way of work contrary to the point of view of the issue of the work principle of moving forward, because the PQC in the pull back of the full inspection of the way of work contrary to the point of view of the issue of the work of the QC.
Fifth, this practice makes the same type of inspection (PQC process inspection) in the same department (quality department) has two completely different practices, to the entire quality department's work to bring interference.
(2) the quality of the production line accountability issues
Currently, our company due to the system, communication, cooperation of various departments, etc., the quality of the Department of all aspects of the work need to withstand a relatively large amount of pressure. And the current production line staff's awareness of self-check is not enough, coupled with the management of the three workshops, although improved, but has not yet reached the level of the abolition of the inspection QC, and now we are in advance of the inspection QC withdrawn, before the PQC can control some of the problems are now out of control, and the management of the Ministry of Production is not well followed up, resulting in the pull of the full inspection of the PQC after the work of a substantial increase in the pressure, and, in addition, the PQC Due to changes in the way of work and the concept did not follow the change, coupled with the sixth floor / third floor PQC way of working in contrast, in addition, it is also easy to make the production line to form such a style: I production department just do it out on it, anyway, behind the PQC inspection, PQC inspection of defective products out of the repair can be done, there is no inspection of out of the quality of the Department responsible for this, so that the quality of the Department of PQC inspector to withstand the This makes the quality department PQC inspectors bear a lot of psychological pressure, over time, three workshop QC (including OQC) work enthusiasm has been seriously frustrated.
(3) the formation of the quality of the Department of direct supervision of the quality of the Department of the work mode
Because now the three workshop product quality inspection basically by the PQC full inspection (some product testing, debugging are done by the PQC), and the product quality of the storage of multiple factors, 100% inspection does not guarantee 100% quality, the product flows to the rear process, the product quality is not the same, and the product quality is the same, the product quality is the same, and the product quality is the same, and the product quality is the same. Product flow to the back process, there will be such and such a problem, this time the quality department appears to be very embarrassed, "This is the quality of the Department of the full inspection of the product, but also such and such a problem", especially when the product flow to the OQC inspection, OQC inspection judgment failed, the quality of the Department of the Department of the particularly difficult to deal with, not rework is certainly not, but who wants to rework? But who should rework it? To the Ministry of Production rework it, the Ministry of Production said that this is the quality of the Department of PQC PQC fully inspected products, PQC should be responsible for; to the quality of the Department of PQC rework it, but also a little bit of their own slap in the face of the feeling of a very difficult to have a heart to let the products after the full inspection of the PQC direct shipping, but also do not rest assured that there is a problem so that the OQC inspectors also find it very difficult to think that it is not good to do as a management feel very difficult to coordinate! This is a great way to get the most out of your work.
(4) QC inspector's own mentality
This is a real thing, but also let me feel very surprised at the thing, when the Ministry of Quality to try to decide to merge PQC and FQC, the need for the original production department of the FQC inspectors transferred to the Ministry of Quality, in the find them to talk to them, thought they would be very happy, happy to transfer to the Ministry of Quality. I thought they would be very happy, happy to transfer to the quality of the Department, but the actual situation is: several FQC inspectors are not happy to transfer to the quality of
Department, asked why? They told me and according to my understanding:
1 in the quality department to do too much pressure, far less than in the production department to do things easily;
2 in the production line is too busy, there are people to help or top position, to the quality department, because of the personnel problem, then too busy to look for who to help?
3FQC is assigned to the quality department, worried that the production department will only care about the output, regardless of the quality, then the pressure of the FQC is too great.
4 to the quality of the Department of treatment will not be much better than in the Ministry of Production, I performed better in the Ministry of Production, each month
excellent award I can still fight for, but to the quality of the Department of Quality, because it will not be the knowledge of the quality control, the excellent award must be basically no;
Of course, there are some other factors, not to be described one by one?
Although PQC/FQC was eventually merged, a few original production line FQC was forced to transfer to the quality department, but things are not over, because it is reluctant to be forced to mobilize, the work of the enthusiasm inevitably have an impact, there are two FQC, transferred to the quality of the Department of not a few days, on the self-exclusion of the two QC self-exclusion, although because of the other better job, but the mobilization is also one of the reasons why the two FQC, the quality of the Department of not a few days, but the two FQC, the quality of the Department of not a few days. The reason is also one of the mobilization.
In short, since the merger of PQC and FQC, PQC need to bear double pressure, the first is to keep up with the production line speed of the machine, can not affect the production efficiency, and the second need to be 100% responsible for the quality of the product, because it is a full inspection of the product, can not be out of the quality of any problem.
The above is the PQC/FQC combined implementation of more than a month to assess the effect of the summary.
Recommendation: restore the previous PQC operation! Please ask the higher management to fully understand and consider.
Part II: QC annual summary report and plan
Dear leaders:
Busy work!
The light of day, years and months like a shuttle, 2014 in no time has long slipped away, 2015 brand new year as promised. In the past year, I would like to thank Junying for allowing me to join the company, so that I can accompany the company's quality control department to grow and strive to practice. The sweet and sour experience, so that we can enrich themselves and the quality control department's work experience and learn lessons, accompanied by the company *** with the growth. At the same time, in order to promote the development of the company's contribution to their own modest contribution to the mission and feel proud to have the privilege of participating in the company's great goal of expanding the great goal of hard work and feel honored!
However, to summarize the past year, led the quality control department through a year of failure. Here, I am y ashamed. However, we recognize the shortcomings of the usual work and the direction of clear efforts should be made. At the same time, just ushered in the company's transformation and upgrading, reform and innovation, and create the future of the practice of hard work. Here, I know more clearly, as the quality management department, we shoulder the mission of more heavy, need to redouble our efforts in all aspects of a lot more. But I always believe that: others can do things, through the efforts, we will be able to do!
Since the implementation and establishment of ISO/
TS16949: 2009 quality management system, the department has been running for 1 year, all aspects of a certain improvement and harvest.
Our department has familiarized and mastered the ISO/TS16949:2009 standard with the help of personnel from all parties and prepared the related three-level documents. Our department in strict accordance with ISO/TS16949: 2009 standards, the inspection documents to do the corresponding management, and make the corresponding records, so that our inspection management work more orderly and standardized. The personnel of this department have been trained to understand the quality policy and objectives of our company, and are clear about their job responsibilities and authority. In the quality as the center, to meet customer requirements as a prerequisite for continuous improvement as a starting point, my department everything according to the standard for the effective operation of the quality management system.
2014 annual quality summary is as follows:
I. Feed inspection batch pass rate:
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The company's target value: the supplier feed pass rate ≥ 98%, the actual average pass rate of 98.63%, the target completion situation is as follows: the target for the whole year to achieve 8 months, did not reach the target of 4 months, accounting for the whole year 33.33%.
Incoming inspector according to the inspection documents on the outsourcing, outsourcing products for inspection and make the corresponding quality records, the quality of the supply side of the situation to monitor.
Second, the process of inspection:
Because of the process of inspection post staffing establishment is not sound, long-term in an abnormal state, to the work carried out to bring a certain degree of influence, on the numerical control department is now the production of the product structure and the relevant test inch method, each shift configuration of the establishment of 1 inspection can not be achieved, will cause the quality of the missing. Missing. For example: according to the inspection of each shift 4H / times, the need to not do the relevant process inspection records in order to complete a round of inspection tours, such as the case of samples or the transfer of the first piece of machine confirmation, the time required to inspect a circle will increase. The current situation: for key control products, the need to make records, but the inspection of a circle of time set up in 8H / times. Otherwise, there will be missed unchecked. Therefore: not set the process inspection pass rate and related target values.
Three, finished product inspection:
(a) shipping batch pass rate:
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The company's target value: monthly shipping pass batch rate ≥ 97%, the actual average pass rate is 96.23%, the average difference is 0.77%. The target was not reached. Completion of the target situation is as follows: the year *** to achieve the target value of 7 months, did not reach 5 months, accounting for 41.67% of the year.
(ii) Customer complaints:
The total number of customer complaints for the year 2014 was 86 batches, with an average of 7.17 complaints per month. The main types of bad complaints are as follows:
(1) The total number of customer complaints for A002 (Jianrong) was 42 batches, with an average of 3.5 times per month. The main complaints are:
a grinding outer diameter;
b groove diameter and width;
c jump (amplitude) is large;
d milling platform thickness and length, hole spacing, etc.;
e leakage of the process (such as: leakage of the positioning of the mill, the hole is not drilled through, not milled in place, etc.).
(2) A017 (Cheng Tian) customer complaints totaled 20 times, an average of 1.67 times per month. The main complaints are:
a bad inch method (hole not pass, milling slot width, etc.);
b. Collision injury;
c. Grinding is not in place;
d. Shape and positional tolerance (runout, coaxiality, etc.);
e. Missing process (holes are not drilled through, missed tapping, etc.);
f. Number of a few.
(3) D001 (Kuranyu) total number of customer complaints is 19, an average of 1.58 times per month. The main complaints of bad content are:
a inch method (turning and grinding length, diameter, R arc groove, hole diameter, R angle, roughness, etc.);
b grinding is not in place;
c machining is not in place (milling slot step, milling slot depth, etc.);
d collision injury;
d burr bad.
(4) B025 (Hongguang) total number of customer complaints is 1. The main complaints of bad content: teeth (thread) depth shallow bad.
(5) B027 (Tokyo Hyosung) total number of customer complaints for 1 time. The main complaint is: large diameter of the outer circle is bad.
(6) C002 (Yifeng) The total number of customer complaints is 2 times. The main complaints are:
a groove diameter is small;
b hole chamfer bad.
(7) C012 (Sanguang) total number of customer complaints for 1 time. The main complaint bad content is: burr bad.
Fourth, the quality control department to carry out the work of serious deficiencies in the typical situation:
(a) quality improvement measures:
1 on the unqualified items for the opening of the "Corrective and preventive measures to deal with the single", the relevant departments responsible for the problem of failure to analyze the improvement in a timely manner and reply, resulting in the majority of "Corrective and preventive measures to deal with the single". Difficult to recover after the issue. The quality of the analysis of the problem to improve a great impact, so that the quality of the problem of bad repeated again and again, can not be completely resolved!
2 on customer complaints and complaints about the problem did not get the responsible department specific response or related to improve the response, or require rectification of the relevant measures can not completely solve the problem occurred, resulting in repeated problems.
The above two points, as the quality management department, when necessary, did not do timely urge and supervise the implementation of the duties, there is a fault of responsibility.
(B) quality inspection and shipping arrangements
1 due to the production plan, progress and safety stock and shipment date uncertainty and other related factors, resulting in the quality of the department's inspection, packaging and other aspects of the program can not be carried out, long-term in the "first level of readiness" state to respond to the Department of Job responsibilities of the corresponding establishment of personnel in the "multi-tasking" state, to be able to fully address the unexpected situation to ensure that the quality of OK and on-time shipments, it is not easy. So much so that there are often mistakes in the work, and thus we have been doing the aftermath of the work. I know that it is too late to mend. Of course, I personally believe that: "there is a problem is a good thing, no problem is the biggest problem", as a company staff, can not be the first time to solve the problem within the scope of responsibility, can not solve the problem for the company but to create problems, that is the biggest dereliction of duty. Solving these problems is our opportunity to improve, to grow, to establish cooperation and to make us stronger and bigger. It is our duty and obligation to put our deployed `employees in the right frame of mind, in the right posture, and to respond positively to all unforeseen problems. Without pressure, there is no motivation, can not solve unexpected problems, is the department's overall comprehensive work capacity has not been improved, which has to do with us as a departmental leader has an unshirkable responsibility. Here, I make a profound review. Those who make me suffer will make me strong!
The average monthly attendance status of the personnel of the quality control department for the whole year of 2014 is:
Because the attendance record for January - March is not available, it is vacant. Excluding the first two months, the monthly average number of people is 10, and the average monthly attendance rate is 95.55%.
In order to fully exercise the quality management department in the quality management system of the quality function, the time of the year since the emergence of non-conforming products, unqualified items and customer feedback information can be timely and appropriate treatment, fully reduce the emergence of similar quality problems, improve product quality, reduce waste. From the results of tracking and verification, the cause analysis is correct, corrective and preventive measures are formulated and implemented in a timely manner, the effect is good. Give full play to the function of our department, bring economic benefits to the company, but also make our ability to get exercise and improve.
The production and inspection, testing of a variety of measurement, equipment and testing instruments to do a good job of the corresponding management account.
Part III: FQC work summary
Into the company has passed the second week, in the last week of IQC internship I recognize and contact with a lot of components and components of the test work! The next week I was sent to the domestic and foreign FQC internship work. During this internship, I got to know several major testing aspects of the welding FQC process, and learned how to test weld the equipment; test the aging test of the product; test the no-load voltage; test the load duration; test the control system; test the voltage withstand of the product; test the range of current regulation; and gained a preliminary understanding and operation of the above tests, and I also got to know the operation of the FQC process. The FQC process operation has a clear familiar with the process, the inspection line of the basic inspection has a preliminary understanding.
This week not only studied the FQC inspection process also learned some of the field inspection process, the initial material to the inspection of the main check items in the operation specification.
First of all, the verification of instrumentation; material inspection; production line operations verification; data inspection; work instructions for the implementation of the document; product tracking issues; verification of procedural documents; the first 5 pieces of the inspection, etc., to familiarize themselves with the process of the basic process.
For the site inspection management also on this week's internship combined with their own participation and practical work to learn some of the knowledge stated as follows;
First of all, the site of the quality of the work are carried out from six aspects, respectively, people, machines, materials, methods, environment, measurement.
People; the main focus of the work on the site to improve the quality awareness of employees, production line operators skilled degree, check whether to comply with the requirements of the operating instructions to do, whether the finished product from the process to achieve the first inspection, self-inspection, mutual inspection, to ensure the accuracy of the inspection.
Machine; the state of the equipment on site inspection is also closely related to IPQC, learning to test the accuracy of the equipment before production, such as electric screwdrivers, pneumatic screwdrivers, the inspection of the production line processing tools, including soldering irons, hairdryers, razor blades, rubber hammers, and so on. Also learned the check of aging equipment, first of all, in accordance with the operating instructions to check whether the welder signal source settings are correct, whether the aging equipment can work properly, whether the socket is too loose, broken circuit and other phenomena. Keep the equipment in the most suitable working conditions.
Material; check to make sure that the raw materials used at the site are in line with the day's production line work order, whether it is in line with the day's processing requirements, to ensure that the day's production line production can be carried out.
Methods; production process quality process methods, against the parameters of the day's operating instructions to verify that the day's product is reasonable, whether in accordance with the controlled instructions for installation and operation.
Measurement; how accurate is the measurement system on site, and whether the method of measuring the machine system is under control. Whether the standard of measurement is reasonable and whether it is used correctly by site employees.
In the IPQC study let me improve myself a lot, but also know the responsibility is very big.
The next few days I went to the OQC inspection process internship, so I learned the OQC inspection standards, the main check, welding pliers, grounding clips, cable; screen printing, labeling, front and rear panels; sealing inspection.
Let me learn a variety of standard specifications, confirm the specifications of the welding pliers, to confirm the welding pliers mouth opening is appropriate, the bottom and the upper *** three screws need to be covered with a plastic cap insulation and not easy to fall off. Confirm that the welding clamp cable and grounding clamp cable is the same.
The inspection of the screen, labeling the front panel of the inspection, to confirm that the cover is not scratched, the screen printing pattern is correct, the side panel logo printing clear and no leakage of printing. Confirm that there is a warning sign, if there is a warning sign to confirm that the paste is flat, no skewed. Confirm whether the notch direction of the quick connector seat is facing up, and whether the notch direction is seriously twisted. Confirm whether the mask has seven treasures, obvious color difference, no paste crooked, whether the logo is consistent with the production notice, confirm that all the screws of the machine without leakage, whether the bottom nameplate is consistent with the production notice, no paste crooked.
The inspection of the sealing box, first of all, to confirm that the sealing box screws are assembled tightly, and no scratches on the cover, to confirm that all the positions of the machine is good, there is no obvious noise. Confirm whether the front panel of the machine is placed towards the handle of the box, whether the accessories are placed in accordance with the packing requirements, whether the machine is extruded and whether the socket is damaged.
The placement of accessories and whether complete;
Welding gun specifications and color;
Welding clamp specifications and color;
Grounding clamp specifications and color;
Instruction manual placement;
Welding slag brush with or without a face mask;
Electrode specifications;
Specification of the converter plug;
Specifications of the model;
Conversion plug;
The company has been in the process of developing the machine. /p>
Into the company of these two weeks let me learn and know a lot of welding knowledge and application, to understand the working principle of the welding machine. Learned a lot of knowledge have not encountered, in the next work to learn more to do their own work, the awareness of quality control to strengthen the do a good job of every thing, and constantly to improve their own, to strengthen the learning, to do their own work, to do their own work more good.
Part IV: Individual work summary
Time flies, turn around as a year and a half, since the quality of the supervisor since the personal learning a lot of things, but also see some of my personal view of some of the doubts of the problem, combined with the experience I have into the heart of the company to do the QC, is now doing a summary of the report is as follows, please review and correct your leadership! Correction:
First, the understanding of quality standards
We do quality work often emphasize the quality assurance, is to do three things:
1 to know what is good, what is bad.
2 to know how to do is good, do not do so will produce defective products.
3 To know how to prevent and control the generation of defective products and the outflow of defective products.
Whether it is the process inspection of the production line, or the final inspection of the quality control department, we are only on the quality of the product has been formed to verify the inspection, and then strict inspection standards and sampling standards can not form the quality. But before the quality control department in the quality standard is not complete, there are individual places is basically blank, the standard is also blank, then to do what, based on what the test has become a subjective guess, such as a period of time ago, customer complaints do not open and external AC power does not charge, is completely our inspection specification is not sound and caused, of course, for these uncommon problems we did not take the initiative to look for the old superior leaders to ask and access to relevant documents, it is our work itself! Relevant documents, is our work itself some mistakes, but I feel that the key is still in our inspection specifications and quality system improvement. Another point is that some customer complaints and often occur in the inspection of the problem to do a summary file, then we can test the product directly out of the file for reference, so that the work of our FQC has been a great help.
Second, the control of quality standards
As the quality of the Department of FQC feel the most y than the quality of the management of the Department of production disputes, often the standard can not be harmonized with the Ministry of production standards, prone to conflict. In fact, any quality problems, the responsibility of the attribution and technology, quality control, production of the three departments can not be completely unrelated. Whether it is raw materials, processes, finished products, shipments. As long as the product is involved, it is all about quality! Strict inspection standards and perfect quality system, the result is only to reduce the outflow of defective products, can not form the product quality, can not reduce the quality of the cost, only our departments will do their own department, then our quality will improve.
Third, fill in the form of the problem
How to correctly fill in the form is not a simple problem! The form involves the relevant items are complete and correctly filled out, it is simple to say but in the actual operation, many people fill in the problem exists. Such as: do not need to fill in the project must have to delete the line, the requirement to fill in more than one project / data, there are often missing; the signature of the place but empty and so on. Especially our FQC shipping inspection reports and repair notification form, as well as the production line of the product tracking sheet, these forms are filled out completely and correctly is our quality control department FQC and IPQC a focus of the work.
Fourth, the quality and product delivery
I have worked in other companies when the management are very much emphasized the issue of shipping, and now in the work, talking about the quality control work, some friends emphasize the work of quality control, we must do the quality, delivery, separate, must be responsible for the quality of the product alone, do not consider other factors! I personally believe that the delivery of the product is part of the inherent characteristics of the product. Then the product that is out of the delivery time is certainly not the customer's satisfaction. If only the quality of the quality control department as a thing, the delivery as a PMC, the production department, I think it is certainly not comprehensive, so I feel that the quality control work to understand the quality of the outside but also to take into account the delivery of the idea should be there.
From the above four aspects of our future work to work on the following:
1 quality system and inspection specifications to improve and update
2 process control and supervision of inspection, the production department of the work instructions for self-inspection standards and inspection specifications for the unity.
3 Record form filling standardization and completeness, data statistics and analysis
4 Under the premise of quality assurance, on time to complete the daily inspection tasks.
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