Good hospital environment should have the characteristics of service professionalism, safety and comfort, therapeutic safety, biological environmental safety, doctor-patient, nurse-patient relationship harmony and management unity.
1, service professionalism: the object of service in the hospital environment is the patient, and the patient is a biological and social dual attributes of the complexity of life organism. Therefore, the hospital in the medical and nursing technicians in the professional division of labor is becoming more and more refined at the same time and unity and collaboration in order to provide high-quality medical integrated services, while reflecting its precision and breadth.
2, safety and comfort: hospitals are places where patients treat their illnesses and recover their health, and should first meet the safety needs of patients.
3, therapeutic safety: safety and comfort first from the physical environment of the hospital, including space, temperature, humidity, air, light, noise control, cleanliness and hygiene maintenance, etc., the hospital's architectural design, equipment configuration, layout should be in line with the relevant standards, safety facilities are complete and intact, treatment and care to avoid injury to the patient during the process.
4, biological environment safety: in the therapeutic medical environment of pathogenic bacteria and infection sources of relatively high density, should be established nosocomial infection monitoring system, improve the relevant systems and strict implementation, to avoid the occurrence of nosocomial infections and the spread of disease, to ensure the safety of the biological environment.
5. Harmonious doctor-patient and nurse-patient relationship: Healthcare personnel should pay attention to creating a good interpersonal atmosphere for patients, treating patients with patience and enthusiasm, establishing harmonious interpersonal relationships, paying attention to the patients' rational support, and fulfilling their need for respect and love and belonging, in order to increase their sense of psychological security.
6, management unity: hospital medical services and wide, complex and diverse division of labor departments, under the guidance of the idea of "all patient-centered", the hospital according to the specific circumstances of the formulation of hospital rules, unified management, to protect the safety of patients and hospital staff to improve the efficiency and quality of work.