Recently, an "old man in the first people's hospital in Li County, Gansu Province, kneeling in front of the window of the health insurance" photo circulated on the network, triggering public opinion. It is not difficult to find this health insurance reimbursement window designed to let the public for reimbursement procedures to stand is not, squat is not. This scene is very similar to a segment in last year's hit movie "In the Name of the People".
In the face of netizens exposure and questioning, July 6, Longnan City, Li County Health and Family Planning Bureau responded through its WeChat public number, said that at 8:30 a.m. that day, the old man in the reimbursement formalities for his wife, due to shortness of breath and leg pain, in the signing of the reimbursement can not stand, so kneeling in front of the health insurance window to handle the business, the netizens took a picture. The above situation, the main reason is the county first people's hospital negligence: in the health insurance reimbursement window set up at the beginning, had taken into account the difficulties of the masses, equipped with a number of stools, but due to poor supervision, resulting in the loss of stools, did not make timely additions.
Because of poor supervision, resulting in the loss of stools, not timely additions. This reason is a bit far-fetched. What's more, this medical insurance reimbursement window in the design of the real problem, missing the "humanized" considerations. Only consider the height of the staff sitting inside the office, did not consider the feelings of those waiting outside, there are equal height stools supporting okay, once the stools are not only bowed body. Stool lost so difficult to find? But a little sense of service, should see the reimbursement procedures are not easy, and then reported to the hospital to re-acquisition of benches.
No matter what, this picture still reveals the serious lack of service consciousness of the First People's Hospital of Li County as a public **** medical service organization. How long the bench is gone, we do not know, but if there is no old man kneeling for the picture exposure, the hospital is not to continue to turn a blind eye to go on.
In the face of public questioning, Li County Health and Family Planning Bureau said it will be responsible for the county's first people's hospital to strengthen the rectification, including: in the window for the masses equipped with swivel chairs and other equipment; optimize the reimbursement procedures for the elderly, the sick and disabled, mobility impaired people set up a special window, etc..
The elderly "kneeling business" should not wait until after the media exposure to pay attention to rectification. Obviously, as long as the relevant facilities are equipped with more consideration of the needs of service recipients, many problems can be avoided in advance. Similar "Ding Yizhen" window, in the public **** service venues have appeared more than once, most of the problems lie in the lack of humane needs of the service population to consider. This incident also gave other social service organizations a wake-up call, to serve the public concept of the real implementation of their own services in the problems to be solved as soon as possible, can not rely on external supervision again and again.
The stools were lost due to poor supervision and were not replaced in time. This reason is a bit far-fetched. What's more, this health insurance reimbursement window in the design of the real problem, missing the "humane" considerations. Only consider the height of the staff sitting inside the office, did not consider the feelings of those waiting outside, there are equal height stools supporting okay, once the stools are not only bowed body. Stool lost so difficult to find? But a little sense of service, should see the reimbursement procedures are not easy, and then reported to the hospital to re-acquisition of benches.
No matter what, this picture still reveals the serious lack of service consciousness of the First People's Hospital of Li County as a public **** medical service organization. How long the bench is gone, we do not know, but if there is no old man kneeling for the picture exposure, the hospital is not to continue to turn a blind eye to go on.
In the face of public questioning, Li County Health and Family Planning Bureau said it will be responsible for the county's first people's hospital to strengthen the rectification, including: in the window for the masses equipped with swivel chairs and other equipment; optimize the reimbursement procedures for the elderly, the sick and disabled, mobility impaired people set up a special window, etc..
The elderly "kneeling business" should not wait until after the media exposure to pay attention to rectification. Obviously, as long as the relevant facilities are equipped with more consideration of the needs of service recipients, many problems can be avoided in advance. Similar "Ding Yizhen" window, in the public **** service venues have appeared more than once, most of the problems lie in the lack of humane needs of the service population to consider. This incident also gave other social service organizations a wake-up call, to the concept of service to the public to really put into practice, their own services in the problems to be solved as soon as possible, can not rely on external supervision over and over again.