Operation and maintenance services maturity model has four levels, respectively: four (basic level), three (expansion level), two (improvement level), one (upgrading), of which one of the highest, four lowest.
ITSS Information Technology Services Certification Application Requirements
(The first time for the ITSS qualification of the enterprise is recommended to start from the fourth or third level of application)
Operation and maintenance services capability maturity - level 4
- with an independent legal person status
- the applicant's business license contains operation and maintenance of business operations related to the business scope of the application unit
- in accordance with the "ITSS - operation and maintenance services", "ITSS", "ITSS", "ITSS", "ITSS", "ITSS", and "ITSS". Established the O&M service capability system in accordance with the characteristics and key indicators of "ITSS-Operation and Maintenance Service Capability Maturity", and has been running effectively for more than six months
-Able to provide effective evidence of O&M service capability management, personnel, resources, technology and processes
-The applicant has been engaged in the business of information system operation and maintenance services for more than one year
Operation and maintenance service capability maturity- Level 3
-With independent legal personality
-The business license of the applicant contains operation and maintenance related business scope
-The operation and maintenance service capability system is established in accordance with the features and key indicators of Level 3 of "ITSS-Operation and Maintenance Service Capability Maturity", and it has been running effectively for more than six months
-The applicant is able to provide effective evidence of the management of the operation and maintenance service capability, personnel, resources, technology and processes
-The applicant can provide effective evidence of the operation and maintenance service capability management, personnel, resources, technology and processes.
-The applicant has been engaged in the information system operation and maintenance service business for more than one year
Operation and maintenance service capability maturity - Level 2
-In an independent legal person status
-The business license of the applicant contains operation and maintenance related business scope
-In accordance with the "ITSS - Operation and maintenance service capability maturity" Level 2 features and key indicators to establish the operation and maintenance service capability system, and effectively run for more than six months. The O&M service capability system has been established in accordance with Level 2 features and key indicators of ITSS-Operation and Maintenance Service Capability Maturity Level 3 and has been in effective operation for more than six months
-The applicant is able to provide effective evidence of O&M service capability management, personnel, resources, technology and processes
-The applicant has held the "Information Technology Service Standard ITSS Conformity" (ITSS-Operation and Maintenance Service Capability Maturity Level 3) for more than one year
Operation and Maintenance Service Capability Maturity - Level 1
- Having an independent legal personality;
- The business license of the applicant unit contains operation and maintenance related business scope
- Establishing an operation and maintenance service capability system in accordance with the ITSS-Operation and Maintenance Service Capability Maturity Level 1 features and key indicators, and running effectively for more than six months
- Being able to provide operation and maintenance service capability Effective evidence of management, people, resources, technology and processes
-Holding the ITSS Compliance for Information Technology Services Standard (ITSS-Operation and Maintenance Services Capability Maturity Level 2) for more than three years