It's the new year, so why write a work plan? Planning is an effective means to improve work efficiency, and it can also clarify work objectives and get twice the result with half the effort. The following is the "Work Plan for Store Supervisors 219" compiled by me for your reference only. Welcome to read it, and I hope it will help you. Work plan for store supervisor 219 (1)
As a store supervisor, you need to enhance the visibility of the store from all aspects and provide all-round services. The following is my personal work plan for 219:
1. Improve service quality in an all-round way and implement "featured service". In terms of improving service quality, the employee reward and punishment assessment system should be activated, standardized management should be carried out, a good and standardized positive and negative incentive mechanism should be established, breakthroughs should be found in the work, and the wrong practice of punishing employees twice by the commodity department should be resolutely banned.
It's basically on the right track to grasp the on-site discipline. We should grasp the sales skills and commodity knowledge and improve the marketing level, so as to help improve the overall service level. This year's service aims and standards, as well as what image should be established in customers' minds, changing service concepts and what customers need, are what we have to do. Shopping malls are as cruel as battlefields, and if you don't advance against the current, you will retreat. If an enterprise wants to develop, it must have the ideas and measures to lead its competitors.
Therefore, if an enterprise wants to be in an invincible position in the fierce market competition, it is necessary to put commodity brands, service brands and enterprise brands on an important work schedule, upgrade, maintain and develop them, and gradually form a well-known and unique "characteristic service" strategy in Jincheng. Therefore, it is the first to advocate and implement the "characteristic service" and hit the special service card, which shows a unique service quality and service grade of our shopping mall.
2. Carry out the company's service skill project competition service, including knowledge competition, scenario simulation, whole-course fire drill, and answering questions immediately when the post is needed, so as to enrich the amateur cultural life of employees through competition; Improve the quality of employees in each position with the purpose of post training and in the form of entertaining and entertaining; Upgrade the service awareness and service level of the company's employees in an all-round way with professional quality requirements, and show the company's service level.
3. Contact and communication with relevant government departments. Strengthen contact and communication with consumer associations and competent industrial and commercial offices in the city and district, and maintain good cooperative relations with them, keep abreast of the development trends of the retail industry, and establish a good reputation.
4. Receive and handle customer complaints, and fully safeguard the reputation of Parkson. Regarding the problems existing in complaints in the first three quarters and the failure to implement the three-level management system, as well as the escalation of complaints caused by other reasons, in the fourth quarter, we will use departmental regular meetings, foreman communication meetings and other forms to conduct training on the company's return and exchange regulations, complaint handling skills and excellent case analysis for floor grassroots managers (because most foremen are new employees now and need to strengthen training urgently), focusing on standardizing their own reception forms and services. Standardize complaints, reception etiquette, reception procedures, handling results, floor reception and records, so as to receive and handle together, and always measure our management level with customer satisfaction, and consider and handle problems from the standpoint of consumers, so as to win more repeat customers. Because the current market is "customer satisfaction is a win-win situation".
5. Strengthen the improvement of the comprehensive quality of personnel within the department, and improve the five service systems of the company. Resolutely implement the chairman's proposal in the fourth quarter meeting to maintain the steady development of the head office. The guiding ideology of promoting the overall promotion of branches, strengthening communication between departments and eliminating misunderstandings in management. On-site inspection is not only to find problems, but also to put forward improvement measures and methods for the problems and give guidance to the departments in time. In the fourth quarter, the internal training content of the service office is the basic knowledge training of commodity knowledge (wool weaving, mainly keeping warm), consumer knowledge and familiarity with store information. The training method is in the form of discussion.
the company's five service systems are personnel management, commodity management, environmental management, promotion management and customer management, among which the provisions of personnel management are detailed, but the specific standards of the other four management are still relatively empty, so in the fourth quarter, our department improved the standards of commodity management, environmental management, promotion management and customer management in combination with the current specific situation.
6. Follow up the daily behavior norms of front-line management cadres. Fully assist the Group Supervisory Committee to follow up the daily code of conduct of front-line middle-level management cadres in their daily work, take company service as the purpose and management norms as the goal, persist in innovation in their work, and report problems found in on-site management to the competent leaders in time. The department will never protect its weaknesses, strictly enforce the law, strive to lead by example, act according to the rules, unite and cooperate, and complete all the work objectives and tasks assigned by superiors on time. Work plan for store supervisors in 219 (II)
In the new year of 219, in order to strengthen our work ability in all aspects, we have formulated the work plan for 219 as follows:
1. Further familiarize ourselves with the working environment
1. Be familiar with the work responsibilities of the floor supervisor, and the daily work flow of the floor supervisor and the coordination department of related work;
2. Be familiar with the managers and employees on this floor and ask them about their jobs;
3. Be familiar with all the counters on this floor, including their names, specific locations, the nature, mode and status of business.
2. Find the problems in the current work
1. According to the work in the previous stage, find the loopholes in the current work flow, such as whether there are problems that the department can't solve, and whether there are problems that need the assistance of relevant departments without specific people and methods to implement;
2. Whether all employees on this floor are clear about their job responsibilities and corresponding workflow, whether they have the ability to do their job well and the problems that need help in their posts, and whether they do their job well according to the corresponding requirements;
3. Understand the problems that need to be solved in the operation of counters on this floor, such as lighting, commodity display, inventory backlog and so on.
Third, solve the problems in the current work
1. Improve the work flow and rules and regulations, seek help from superiors to solve the problems that the department needs the support of superiors, and communicate and coordinate with relevant departments to solve the problems that need the assistance of relevant departments;
2. Train the staff on this floor so that they have the necessary abilities for their posts and can do their jobs according to the company's requirements;
3. Communicate and coordinate with all counters to solve the problems they need help to solve.
IV. Daily work management
Manage the sales work on this floor; Clearly grasp the sales, goods and personnel of each counter on this floor; Responsible for the work distribution, attendance, gfd and code of conduct of the head counter and shop assistants; Help subordinates solve problems at work; Train subordinates and follow up to check the training effect; Handle customer complaints; Strictly implement the company's rules and regulations; Timely and accurately feed back commodity information and customer needs and suggestions to the company; Responsible for floor environment cleaning, lighting, props, maintenance and safety; Change and check the store display on time; Follow up the implementation and publicity of the company's promotional activities; Responsible for monthly floor inventory; Regularly check and draw the goods in the back warehouse; According to the actual situation of the store, make appropriate personnel deployment; Responsible for the work quality and progress of subordinates; Responsible for the display, props and management of materials on this floor; Draw up the market research work plan and implement it; Manage each counter according to the company system and communicate and coordinate with its owners to handle the different opinions of both parties; Sales performance analysis. Work plan for store supervisors in 219 (III)
219 is a crucial year for us, and the company will formulate new regulations and systems in this year. The following is my personal work plan for 219:
1. Revise and formulate relevant management documents
1. Management regulations. The regulations on the management, maintenance, insurance and maintenance of the property and its equipment and service facilities in the commercial plaza achieve unified management of the property, so as to ensure that all owners and tenants of the property can effectively use their property units, and stipulate the appropriate proportion, rights and obligations of the owners and tenants for the management and public expenses of the property.
2. User Manual. A manual for the convenience of owners and tenants to further understand the property situation and management and operation regulations of the commercial plaza, aiming at protecting the interests of all owners and tenants of the commercial plaza.
3. Decoration guide. Introduce to the owners and tenants in detail the regulations and procedures that each business owner must abide by when carrying out renovation and reconstruction projects in his own unit, as well as the property facilities in the square, so as to assist and guide each business owner to carry out internal decoration without affecting the normal use of the public equipment, facilities, central system, building structure and other business units of the whole property.
2. Formulate various management procedures and regulations
1. Shop property delivery procedures;
2. Procedures for approval and acceptance of shop decoration;
3. Monitoring procedures for store decoration;
4. Procedures and regulations for supervision and monitoring of cleanliness and greening in public places;
5. Supervision, maintenance and repair procedures for public facilities;
6. Procedures for handling complaints;
7. Procedures for handling accidents and emergencies;
8. Management regulations for going in and out of shopping malls during non-office hours;
9. Provisions on the management of goods in and out and the release of bulk goods;
1, the daily operation of the property management procedures and property status management regulations.
III. Control and system of property management service quality
1. Formulation of work manuals of various departments (including post responsibility system, working procedures and flows, and working rules);
2. Departmental discipline system of each post;
3. Service standards for each post;
4. Assessment system and measures for continuous improvement.
4. Pre-intervention in the management of mall facilities before the completion of the mall
Pre-intervention is beneficial to the future management of the mall, avoiding repeated investment or waste of resources, which is beneficial to the developer, and its scope includes but not limited to the following aspects:
1. For the convenience and perfection of the future management of the mall, design and change the relevant equipment, facilities and related functional layout in advance to avoid repeated investment or waste of resources.
2. According to our professional management experience, put forward reasonable suggestions to the developers at an early stage. Such as the selection of equipment and facilities, the setting of management facilities and so on.
3. Be familiar with the equipment and facilities of the shopping mall at an early stage, assist the developer to supervise the installation and debugging of the equipment, monitor the quality of relevant projects, and conduct early acceptance of the concealed works of the shopping mall.
V. Acceptance and takeover
We will cooperate with the developer to accept and take over the shopping mall property in stages according to the construction progress of the commercial plaza, including the following aspects:
1. Acceptance and takeover of concealed works;
2. Acceptance and takeover of building engineering quality;
3. Acceptance and takeover of equipment and facilities;
4. Acceptance and takeover of decoration quality;
5. Receive and file the as-built drawings, operation instructions, quality guarantee, drawings and documents of various projects and equipment;
6. All the shopping mall property units delivered to the owners will be accepted and taken over by the property management company, and then delivered to the owners on behalf of the developers, and will follow up the missing engineering problems found during the collection and laying on behalf of the owners.
VI. Property management after takeover
1. Deliver the property of the shopping mall to the owners on behalf of the developer, and follow up the improvement of the missing projects after the store is closed.
2. Follow up all the missing projects of civil engineering, electromechanical equipment and facilities, intelligent projects and public facilities of the commercial plaza project, and urge the contractor to improve all the missing projects.
3. Carry out daily security management:
Use advanced hardware facilities, such as electronic patrol system, intercom system, closed-circuit television monitoring system, smoke alarm security system, etc., to carry out 24-hour uninterrupted security management on the shopping mall property in the commercial plaza. Formulate appropriate safety management systems, such as patrolling the building several times per hour, do a good job in safety management, and strive for the incidence of innocent cases. Formulate appropriate fire prevention work plans and systems to ensure the safety and reliability of fire prevention work in commercial plaza properties. Work plan of store supervisor 219 (IV)
Pride makes people lag behind, while modesty makes people progress. Only under the correct guidance of leaders, one can unite with colleagues, make constant efforts and struggle, and then achieve the highest results. At work, I faithfully perform my duties, constantly strive to forge ahead, and devote myself wholeheartedly to the practice of service management. The following work plans are made for the work in 219:
1. Earnestly perform the duties and carry out the work in a down-to-earth manner
1. Improve the business plan
The accuracy of the business plan is the key to the success of the project and plays a decisive role in the future development direction of the project. This project has a large scale and a high business orientation, and the planning and layout in the early stage is very important. On the basis of earnestly absorbing the successful experience of opening stores in other places, through in-depth investigation of the local market, analysis and comparison of competitors and different formats, and drawing opinions and suggestions from experts in many ways, we boldly put forward to adjust the original pure department store format to the shopping center format, and at the same time put forward a complete plan for the format combination, brand combination and detail treatment of each floor. I and other team members have repeatedly discussed and demonstrated the layout planning of shopping malls, and finally decided to take the middle and high-end route, based on well-known brands and taking functional facilities as advantages. It is our long-term development direction to turn Bailian Oriental Plaza into a modern urban fashion department store with the largest scale, the highest grade, the latest venue, the best service and the most complete functional facilities in Hunan.
2. Project Construction
This project has certain particularity. In the case of serious lack of funds and long-term arrears, it has to face two design units, eight main construction units and two supervision units in the two places at the same time, and the difficulty of management and coordination far exceed the conventional project. In order to ensure the normal progress of the project, I use various means such as active communication, combining rigidity with flexibility, etc., and at the expense of a lot of time and energy, I often coordinate with the joint-stock company, the construction unit and the owner to ensure that the project payment is in place, promote the normal development of project management and ensure the project progress is in place. By means of bidding and price comparison, the project cost is monitored through mutual restraint between the owner and our company. At the same time, I often go deep into the site to check the progress of the project and control the quality of the project.
3. Promoting brand investment promotion
Since the investment promotion, brand investment promotion meetings have been held in two places. I have always attached great importance to it and made careful preparations. Due to the full preparation in the early stage, we fully demonstrated the advantages and prospects of the project at the meeting, which was unanimously recognized by major brand suppliers. In addition to actively cooperating with the investment promotion of the procurement headquarters, we also independently carried out investment promotion work and introduced local well-known brands through efforts.
4. Building a management team
In any enterprise, people come first. For the expatriate staff, I adopt the methods of concept integration, full use and strict management to arrange their jobs reasonably, so as to give full play to their strengths. At the same time, I also attach great importance to local care